Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Universe
Little Falls, NJ
2,280 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,280 reviews
December 08, 2011
I went to toyota universe and the first person to meet me was sherif he was very respectful explained every thing to the best of his knowledge I would recomend this dealership to all my friend and family. was sherif he was very respectful explained every thing to the best of his knowledge I would recomend this dealership to all my friend and family. More
by Minniee
Employees Worked With
Sherif khalil
December 07, 2011
I got a great deal and an incredible trade-in offer that I know I wouldn't have gotten anywhere else. My business was certainly earned! Luis was very helpful in finding the right deal for me and the rest of I know I wouldn't have gotten anywhere else. My business was certainly earned! Luis was very helpful in finding the right deal for me and the rest of the staff were very accommodating. I had lined up several appointments that day but made it to no others, Toyota Universe was the way to go! More
by edenia15
Employees Worked With
Luis Alvarado
December 06, 2011
sherif made buying experience so easy he knew how to treat a customer with respect i would send all my family and friends to toyota universe. treat a customer with respect i would send all my family and friends to toyota universe. More
by jennifer satter
Employees Worked With
sherif khalil
December 06, 2011
I rated the overall experience as good rather than great because my experience was not pleasant at the first contact, I was received and treated very well to excellent by Mr. Kalas, while negotiating the de because my experience was not pleasant at the first contact, I was received and treated very well to excellent by Mr. Kalas, while negotiating the deal on the new vehicle; however at the moment of closing the deal, the sales manager a man by the name "Manny" showed up and was very grandiose to himself, acting and speaking rude to his own co-worker Mr. Kalas, Manny humiliated and disrespected Mr Kalas in front of me, a customer buying or negotiating a deal. I suggest Mr. Manny to take sensitivity training in regard to how to treat not only consumers but co-workers which is as well as important to run successful business, I had the impression Mr. Kalas has been tolerating Manny negative attitude for quite a while and is not nice to work in a hostile environment. I walk away that night, i did not buy the car, I went shopping around two other places, but finally after Mr. Kalas follow up phone calls,I returned just because of Mr Kalas patience and humbleness. In general was a great experience but unpleasant at that moment because reprimanding employees in front of costumers is under any circumstances not appropriate and violates the human rights and dignity. More
by omsalas
Employees Worked With
Steve Kalas, Jose Macote
December 05, 2011
I had a great experience at Toyota Universe. I was in the market for a new car. When I called the store I spoke with a manager named Sammy. He answered all my questions and I purchased the car the same day. market for a new car. When I called the store I spoke with a manager named Sammy. He answered all my questions and I purchased the car the same day. I would recommend Sammy and Toyota Universe to my friends and family. More
by ramyomar
Employees Worked With
Sammy Farag
December 05, 2011
I first walked into Toyota Universe nervous because I had never bought a car before. I was greeted politely by Danielle Woolverton, who was the sales associate that helped me. Danielle was very helpful and never bought a car before. I was greeted politely by Danielle Woolverton, who was the sales associate that helped me. Danielle was very helpful and knowledgeable and was willing to answer any questions I had. She went out of her way to make sure I got exactly what I wanted and that the entire process went smoothly. I would definitely recommend anyone I know to visit Toyota Universe and ask for Danielle, I'm sure she will not disappoint! More
by jspare23
Employees Worked With
Danielle Woolverton
December 05, 2011
MY MOM WAS IN THE MARKET FOR A TOYOTA RAV 4. WHEN I GOT TO THE DEALERSHIP, I MET WITH A SALESPERSON NAMED SAMMY. HE TOOK THE TIME TO MAKE SURE THAT ALL OUR QUESTIONS WERE ANSWERED. HE WAS VERY RESPECTFUL A TO THE DEALERSHIP, I MET WITH A SALESPERSON NAMED SAMMY. HE TOOK THE TIME TO MAKE SURE THAT ALL OUR QUESTIONS WERE ANSWERED. HE WAS VERY RESPECTFUL AND COURTEOUS. HE DIDN'T PRESSURE ME AT ALL. ME AND MY MOM ENDED UP LEAVING TO OTHER STORES TO COMPARE PRICES. ONCE WE WERE READY, WE WENT BACK TO SAMMY BECAUSE HE WAS THE BEST SALESPERSON WE MET. THANK YOU SAMMY!! WE LOVE THE RAV 4!! More
by CMARIE8909
Employees Worked With
SAMMY FARAG
December 04, 2011
sherif made buying experience so easy he knew how to treat a customer with respect i would send all my family and friends to toyota universe. treat a customer with respect i would send all my family and friends to toyota universe. More
by jennifer satter
Employees Worked With
sherif khalil
December 04, 2011
My wife and I walked into Toyota Universe this past Thursday and were lucky to work with Peter in picking out our first new car. Peter took the time to listen to what we were looking for and then spent Thursday and were lucky to work with Peter in picking out our first new car. Peter took the time to listen to what we were looking for and then spent the next few hours being patient, honest, and helpful. We will send any friends his way and will be back to work with Peter in the future. More
by Jason Watson
Employees Worked With
Peter Petronaci
November 29, 2011
I had a good experience at Toyota Universe. My salesperson, Luis was very helpful and answered all of my questions. He did his best to neigotiate a good price for me. salesperson, Luis was very helpful and answered all of my questions. He did his best to neigotiate a good price for me. More
by roxia1972
Employees Worked With
Luis Alvarado
