Toyota Universe

Unreliable, unprofessional and deceptive. Brought in my car for an oil change and an inspection. The inspection was done, they recommended i change my rear breaks and rotors and 2 ball joints Brought in my car for an oil change and an inspection. The inspection was done, they recommended i change my rear breaks and rotors and 2 ball joints. I told them that i needed the work to be completed the same day because i only have one car and need it for the weekend. I was assured that it would be completed. 4:30 i get a call saying that while they were taking out the rotor the some spring popped out and now i would have to pay additional 600 dollars. Also the car wouldn't get completed until Monday which will leave me without a car for 3 days. I asked for a courtesy car they refused, i asked to get my car back, the service manager Louis said “you can pick it up in a tow truck”. So dismissive, unprofessional, unreliable and deceptive. I will be filing formal complaint with toyota motor north america, BBB and NJ consumer affairs. More

I had an extremely stressful and disappointing experience with this dealership. My husband and I purchased a Toyota from them, and the process after signing has been handled terribly. My husband has been with this dealership. My husband and I purchased a Toyota from them, and the process after signing has been handled terribly. My husband has been dealing with the dealership directly, and we still do not have clear written answers about our Florida registration/title paperwork. Our temporary tags are close to expiring, and the dealership has not given us a clear solution or consistent updates. The communication has been awful. We have been told someone would call back multiple times, and then no one follows through. This has caused me a huge amount of stress. I have literally woken up in the middle of the night worrying about whether we will be able to legally drive the car because of their delays and lack of communication. A major issue has been the Florida registration and VIN verification process. The dealership told us they use a third-party company to process Florida tags. They also told us that this third party said the VIN had to be checked by Florida police. However, a New Jersey police officer already physically inspected the vehicle and completed the Florida HSMV VIN/odometer verification form. From what we understand, Florida’s VIN verification process does not require the car to be physically driven to Florida just for VIN inspection when the vehicle is out of state. A law enforcement officer can complete the VIN verification. So if the form completed by the New Jersey police officer was not acceptable, we should have been given a clear written explanation of exactly what was wrong with it. Instead, we received vague answers. When my husband asked which third-party company was handling our Florida registration paperwork, the dealership would not tell him. That is a serious concern. If a third party has our personal documents and is handling our registration, we should know who they are, who is responsible for the delay, and who can provide status updates. Another major issue is the Vehicle Service Agreement/VSA. We did not knowingly agree to this coverage or want it. In my opinion, it was slipped into the paperwork while we were signing. After we realized it was there, we tried to cancel it, but it is still showing as active online. We still do not have clear confirmation that it was properly canceled or that the refund is being processed. The biggest problem is not just one mistake. It is the repeated lack of communication, lack of ownership, unclear handling of the VSA cancellation, refusal to clearly identify who is processing our Florida tags, and failure to give basic written updates while our temporary tags are close to expiring. Buying a car is already stressful. Customers should not have to chase a dealership over and over just to get registration, title, tag, and cancellation issues handled properly. I would not recommend this dealership unless they seriously improve their communication, finance process, and title/registration handling. P.S. I noticed multiple very short 5-star reviews on Google posted within hours of each other, several mentioning the same employee by name. In my opinion, that looks unusual, especially compared to my own experience. More

Avoid this dealership, very bad customer service starting from front desk to sales. We discussed our options online with one of the sales rep and he said he had the car we wanted and asked us to come in to t from front desk to sales. We discussed our options online with one of the sales rep and he said he had the car we wanted and asked us to come in to the dealership. We had to drive close to an hour to get there and when we got there, the front desk lady was very rude, and the sales agent said they just sold the car today morning , when we had spoke to the sales agent around 4ish confirming the availability of the car, as it was the long drive for us and we did not want to drive for nothing. All lies. Be honest in the first place is the expectation. More

Avoid this dealership. Between the sale itself and the post-sale disaster still ongoing, this has been one of the worst consumer experiences I've had. They lied before I Between the sale itself and the post-sale disaster still ongoing, this has been one of the worst consumer experiences I've had. They lied before I even arrived—promising the battery was charged and tires were good on a used RAV4 Prime I drove 90 minutes to see. Neither was true. During the sale, the used car manager pushed a $3,000 warranty using outright false claims (7 years of maintenance, lower sales tax), lowballed my trade-in by rating it "fair" despite its condition, and when I pushed back on all of it, told me he "hopes to never see my face again." The whole process took 5.5 hours, and the cruise control listed on their website was broken—discovered on my drive home. Their response: "Did you buy the warranty?" The post-sale experience was worse. I requested a registration transfer at purchase. After weeks of being brushed off, they processed it as a brand-new registration instead. When my temporary tag was about to expire because of their delays, their rep J. Perez advised me to just drive on an expired registration. My salesman followed that up in writing offering to cover any ticket—which tells you everything about how seriously they take their own mistakes. When I demanded the plates be overnighted (confirmed verbally and in writing via email), they shipped two-day FedEx to arrive on a weekend during a holiday. Five days, not one. My salesman Rodolfo dodged calls and messages throughout, has since left the dealership, and his manager—who tried to push misleading insurance on me at signing—never followed up as promised. I've been calling their Customer Relations Manager for two weeks. Voicemail every time. The copy-paste reply you'll likely see below this review is exactly that. They asked me for a 5-star review twice before I had the keys. Now you know why. More

People had warned me to stay away from this dealership because they said the representatives were too pushy, but I figured that was just on the sales side of things. It turns out the service department is because they said the representatives were too pushy, but I figured that was just on the sales side of things. It turns out the service department is equally obnoxious. I took my car here on several occasions over the past year or so because it's the closest dealership to where I live. Then I was away traveling for a bit, and I received an alarming sounding voicemail alerting me to "vital information that could affect my vehicle's warranty as a potential safety concern" and that it was "imperative that I call back as soon as possible." So I dropped everything and called immediately, expecting to hear about some sort of manufacturer recall or an urgent repair that needed to be performed. It was neither of those things. Instead, the cause for alarm was that I happened to be a few weeks behind in scheduling a routine service appointment! How ridiculous. And the threats of impacts to my warranty for my 14 year old vehicle whose warranty expired long ago? The customer service representative couldn't give me a straight answer on what she had meant. I suspect she was just reading the same script for everyone she called. I don't appreciate them scaring and threatening customers as a way to retain business, so I decided to go to a different Toyota dealer instead, and I asked them to remove me from their list. That was more than 8 months ago, and they still won't leave me alone! After I posted a negative review on Google, they responded and told me to call the customer relations manager, which I did. I've also called the service department, emailed, and texted them more times than I can remember, and I even filed a complaint with the BBB, but still their harassing calls and emails continue. Just within the past few weeks, they left me three more robocall voicemails and sent me another text. Their latest tactic is to claim that they received a notification from my vehicle that it requires service. I have a 2011 car that doesn't have any sort of technology that can communicate with the dealer, so they're straight up lying. Worst customer service ever! Remove me from your xxxx list already!! More

Red exclamation followed by yellow. I took the car in and have the same problem. Do far I have spent two hundred dollars not solved the problem I took the car in and have the same problem. Do far I have spent two hundred dollars not solved the problem More

I called the dealership and spoke to a sales person asking if they have the car that I am looking for on the lot and they told me yes and come in, when I went there they did not have it asking if they have the car that I am looking for on the lot and they told me yes and come in, when I went there they did not have it More

worst experience . .... bought the tundra under 6 moths ago, motor blew , placed 20 calls to this dealer , no callback , no loaner , no truck .... bought the tundra under 6 moths ago, motor blew , placed 20 calls to this dealer , no callback , no loaner , no truck More

I am sharing this experience so others know exactly what they may be walking into when dealing with Sameer Sawaqed, manager Shawn Tawfik, and the finance manager, Darden at this dealership. My experience they may be walking into when dealing with Sameer Sawaqed, manager Shawn Tawfik, and the finance manager, Darden at this dealership. My experience was not just disappointing — it was misleading and unprofessional from start to finish. The day before my visit, I confirmed multiple times that the vehicle I wanted was available. When I arrived, I was told it had “just been sold.” That excuse might be believable once — but not after repeated confirmations. Even more concerning, the same vehicle continued to appear listed as available weeks later. That raises serious questions about transparency. Instead of acknowledging the issue, I was quickly redirected to a different vehicle at a higher price point. During negotiations, the numbers discussed with the salesperson did not match what was later presented in the finance office. The final figures were higher than what had been represented. On top of that, the paperwork process felt rushed, creating pressure to sign without being given adequate time to carefully review the documents. That is not how a reputable dealership operates. The entire experience left me feeling misled and pressured. Transparency and consistency should be the bare minimum in any major purchase, and that standard was not met here. Addendum: After posting my initial review, manager Shawn Tawfik contacted me and made a remark implying that I must have had nothing better to do than leave a review. Instead of addressing the concerns raised, the response was dismissive and unprofessional. That interaction only reinforced my concerns about how customer feedback is handled. Additionally, we are still waiting to receive our license plates and tonneau cover that were included in our purchase. These are not optional items — they are part of the transaction — and should have been handled promptly. If you are considering this dealership, I strongly recommend scrutinizing every number, reviewing every document carefully, and not allowing yourself to be rushed or pressured. Transparency and professionalism should not be this difficult to find. More

A bunch of uncoordinated people parading as sales men. They just sit around unable to follow up on anything and lack any sort of adherence to agreement/commitments. I wouldn’t recommend anyone to this pla They just sit around unable to follow up on anything and lack any sort of adherence to agreement/commitments. I wouldn’t recommend anyone to this place! More