Toyota Universe

I went in to get a RAV4 SE Hybrid but the dealership did not have that trim/model. I was told that XLE is very similar to SE so I drove the car with a salesperson and liked the car. I noticed that the car w not have that trim/model. I was told that XLE is very similar to SE so I drove the car with a salesperson and liked the car. I noticed that the car was driven 266 miles so I thought I could get a discount. I decided to buy an XLE and the first offer that was given to me was $41,499 with $500 off due to mileage. I was told by the manager that this price is below MSRP. A few minutes after the manager walked away, I realized that Toyota's website listed the SE Hybrid around $35,000 so the XLE had to be below. I told the salesperson to check with the manager and the salesperson got back to me after talking to the manager. I was told that there was an error due to incorrect VIN number typed into the system- so the XLE is at $37,499 with $500 off. I wanted to get a hitch installed in XLE so I told the salesperson at least 10 times that I need that installed. I was told that they can do it at first and then the salesperson started to dodge my request by saying that the manager will talk to me and the manager will explain. I was told that I will get Zero percent APR in the messages I got. When the offer was given to me, it was 6.99% at 72months or 5.99% 60 months. Zero percent APR only applies to people who have a credit score of 850 and I need to put 50% downpayment. After the offer, I told them that I need to trade in my car (Camry SE 2014) or else I am not going to buy the new car. I was told that they might not be able to trade it in. After talking to the manager, I was told my car is worth $1,800. Kelley Blue Book stated that my car was worth around $4,000. I decided to proceed with the car purchase. Once I was done with paperwork, I again asked if they installed a hitch. I was told that the service department was already closed, granted it was around 6:30pm. I also realized that I was only given one set of keys. So, I asked for the other set because a new car usually comes with 2 keys. I was told that they did not have it and will give it to me via mail. When I got home, I realized that the previous person who drove the car had created an account in the car which meant that I was not able to access most of the car features. I am unable to delete the previous account because only the primary profile can be deleted by the person who used this vehicle. I was very disappointed with my experience at this dealership. I got ripped because XLE is $34,110 but I paid $34,499 and my car was worth $4,000 but I only got $1,800. So, I lost about $5,000, I am missing a key, did not get a hitch installed, and locked out of car functionalities because someone else is logged in. I hope my experience helps people to never go to this dealership. The manager should be either fired or I should get $5,000 back from the dealership. I learned my lesson to never trust dealerships and always come prepared with pre-approved loans because start to finish, it was all about loans and payment plan. Never about the total cost of the car or how much money I will save based on APR and/or downpayment. More