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Toyota Universe

Little Falls, NJ

4.6
2,268 Reviews

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,268 reviews

February 23, 2025

Josh was very helpful and patient with purchasing my vehicle highly recommended thank you so much. More

by audrys2222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua
February 20, 2025

Definitely ask for Marley as he will be a great coach and will educate you on the different models and features that they have. He is amazing More

by Jenson Ames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marley Mata
Feb 21, 2025 -

Toyota Universe responded

Thank you for the great recommendation! We're so glad to hear that Marley provided such an informative and amazing experience. He truly goes above and beyond to educate our customers. We appreciate your feedback and hope to see you again soon! 🚗😊

February 20, 2025

The worse service dept ever. ... nobody cares in the service department you could be standing there forever and no one even asked can I help you or what's going on. But they do kn More

by tina.dimitros1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Assistant manager I don't remember his name I have his card in my car
Feb 21, 2025 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability.

Feb 21, 2025 -

tina.dimitros1970 responded

The service department at Toyota Universe is a joke. I will call shortly. But you would think a manager or somebody would call me realizing why would this woman come here not have service and leave. You know why nobody called me because nobody cares in the service department at Toyota universe. I have been a faithful customer for years.

February 20, 2025

Marley did a great job with the whole process overall. He is very familiar with his products. Great job More

by Izzyrose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marley Mata
Feb 21, 2025 -

Toyota Universe responded

Thank you for your kind words! We're thrilled to hear that Marley provided excellent service and guided you through the process so well. His product knowledge truly makes a difference. We appreciate your feedback and hope to assist you again in the future! 🚗

February 17, 2025

Josh was very helpful and patient with my purchse. Please ask for Josh if youre buying a toyota More

by Yaboijaeo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Manners
Feb 19, 2025 -

Toyota Universe responded

Thank you for your kind words! We're thrilled to hear that Josh was helpful and patient throughout your purchase. We appreciate your recommendation and hope you enjoy your new Toyota! 🚗

February 10, 2025

Service center is a rip off. They don’t explain anything. Bait and switch with prices. Stay away from service advisor Nestor. Also, his boss is also a joke, couldn’t care less ab More

by Cpace1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nestor
Feb 11, 2025 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability.

February 08, 2025

It’s been a wonderful experience by salesman Sergio Lopez in our vehicle search. Thank you so much! More

by Shwan Mendez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Lopez
Feb 11, 2025 -

Toyota Universe responded

Thank you for sharing your wonderful experience! We're thrilled to hear that Sergio Lopez made your vehicle search a great one. We'll be sure to pass along your gratitude to him. If you ever need anything else, we're here to assist!

February 07, 2025

Josue was so helpful with all the process, make sure to ask for him when you come in., we loved his service. More

by Delly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Castillo
Feb 11, 2025 -

Toyota Universe responded

Thank you for your kind words! We're so happy to hear that Josue provided you with excellent service throughout the process. We'll be sure to pass along your feedback to him. If you need anything in the future, don't hesitate to reach out!

February 06, 2025

i was so worry to go any dealership to buy a car,becouse i speak Turkish only but my barber told me to come here and ask for Armond. i am so glad that i see him and he helped me to buy a new corolla More

by gemma
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
Feb 11, 2025 -

Toyota Universe responded

Thank you for sharing your experience! We're so glad you decided to visit us, and it's great to hear that Armond was able to assist you in making your purchase. We’re thrilled you’re now driving your new Corolla and had a smooth experience, despite the language barrier. If you need any further assistance, don't hesitate to reach out!

February 05, 2025

I stop by to refinance my car, but Armond convinced me to trade my car in and lease a new Camry. I’m happy with my decision. Love my new car More

by Greg H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
Feb 11, 2025 -

Toyota Universe responded

Thank you for sharing your experience! We're so glad to hear that Armond was able to help you find the perfect solution and that you're happy with your decision to trade in your car and lease a new Camry. Enjoy your new ride, and if you need anything else, we're here to assist!

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