Toyota Santa Monica - Service Center

Joanna communicated with me throughout the servicing of my vehicle. Her estimated time to perform the service was accurate - and she informed me of outstanding recommendations when the service was complet my vehicle. Her estimated time to perform the service was accurate - and she informed me of outstanding recommendations when the service was completed. More

I waited 2 hours for battery to be checked but was told software probably drained it. It took 4 hours to update it. This seemed wrong on a 2020 car with only 6000 miles driven. I was given a Lyft ride to software probably drained it. It took 4 hours to update it. This seemed wrong on a 2020 car with only 6000 miles driven. I was given a Lyft ride to my home at dealer expense but had to pay $40 to Lyft to get back. I needed water during my wait and had to buy it from a snack macine that did not accept credit cards but only coins. The whole process seemed too long and problematic though Brandon was personable and accomodating. More

Check in was was very efficient and vehicle was ready by the time promised. Our service rep was extremely helpful and provided extra information for me which was a bonus. the time promised. Our service rep was extremely helpful and provided extra information for me which was a bonus. More

Aaron was great. Professional and friendly and the communication was so helpful. I could see how busy he was but felt I received his full attention communication was so helpful. I could see how busy he was but felt I received his full attention More

I was middle man between getting my vehicle repaired between Santa Monica Toyota and CITY Toyota. I had to call corporate to get everything resolved. between Santa Monica Toyota and CITY Toyota. I had to call corporate to get everything resolved. More

because they listen to you, they understand you and give you a second chance to do business. Gracias y dios los bendiga TOYOTA santa monica you a second chance to do business. Gracias y dios los bendiga TOYOTA santa monica More

This was my second regular maintenance service appointment for my new RAV. From scheduling and then check-in to check-out, it's very smooth and Brandon McGregory's communication is top notch. appointment for my new RAV. From scheduling and then check-in to check-out, it's very smooth and Brandon McGregory's communication is top notch. More

Joanna Morgan has been my service adviser since Jan 2007 when I first bought my FJ Cruiser and she has kept it in perfect shape ever since. Fast, friendly service and the best adviser in LA! when I first bought my FJ Cruiser and she has kept it in perfect shape ever since. Fast, friendly service and the best adviser in LA! More

When picking up my car, it was a mess. No one told me what was done or explained the service and the pricing. I was left just standing there. I was also told I would have an itemized sheet so that I woul what was done or explained the service and the pricing. I was left just standing there. I was also told I would have an itemized sheet so that I would know which fixes should be prioritized. I was standing next to another gentleman who shook his head when I told him and said he felt the same way. We both agreed we would not be returning here without this issue being ammended More

Joanna, my service advisor was amazing. Diagnosed the problem on sight. I had taken my 4-runner to the dealership were I had purchased it for service regarding this problem twice. No results. Instant fix problem on sight. I had taken my 4-runner to the dealership were I had purchased it for service regarding this problem twice. No results. Instant fix at Santa Monica Toyota! Thanks again Joanna, you’re the best!!! More