Toyota Santa Monica - Service Center

All was very smooth…Brandon was helpful and efficient. Thanks Really not necessary to have a 25 word minimum before I can submit my review Thanks Really not necessary to have a 25 word minimum before I can submit my review More

I have been a customer at Toyota Santa Monica for years. They keep their promises, and they keep my two Priuses running smoothly and efficiently. They keep their promises, and they keep my two Priuses running smoothly and efficiently. More

Really great service department. Joanna Morgan was wonderful and my car was finished on time as promised. Much appreciated. Will be back in the future. wonderful and my car was finished on time as promised. Much appreciated. Will be back in the future. More

My service experience was quick. Brandon helped me get checked in with no issues. The car was serviced in a reasonable amount of time. I knocked one star off because the dealership didn't reach out to m checked in with no issues. The car was serviced in a reasonable amount of time. I knocked one star off because the dealership didn't reach out to me as soon as my car was done. I texted with them a few hours early and they told me it was ready. More

Expensive, busy, not good with communication or options. I took their recommendations to a local body shop and got much better price, service, necessary repairs I took their recommendations to a local body shop and got much better price, service, necessary repairs More

The service representative was very thorough and informative. Even though I was a little late to my appointment they were still able to provide an oil change in a timely manner. informative. Even though I was a little late to my appointment they were still able to provide an oil change in a timely manner. More

A $60.00 side mirror replacement was quoted at $200.00!!! and then $800.00(do not rememer exat number) with opening drivrs door! It was at best incompetence or disonesty! Andrzej R. Dabrowa $200.00!!! and then $800.00(do not rememer exat number) with opening drivrs door! It was at best incompetence or disonesty! Andrzej R. Dabrowa More

Timmy was great. Quick and responsive. I was out of there in less than two hours! And saved me money on the service. Great all around in less than two hours! And saved me money on the service. Great all around More

Came in for schedule maintenance . And car returned with a brake squeal that no one will fix it says it's probably I need new brakes with 15000 miles a brake squeal that no one will fix it says it's probably I need new brakes with 15000 miles More

Went in for diagnostic, came back with potential correction $700 plus 3 other items they thought needed attention for another approx $2000. I had them do one item that seemed like a safety issue but correction $700 plus 3 other items they thought needed attention for another approx $2000. I had them do one item that seemed like a safety issue but they refused to credit the “diagnostic” charge towards this since I didn’t get that particular item fixed. This had not been the way it was communicated to me when I brought the car in. This is just the final straw in a long history of feeling like I’m being overcharged and taken advantage of when I’m trusting professionals to tell me what really needs to be done. The icing on the cake is that I took my car to a body shop today to look at the molding issue that TSM wanted to charge $700 to replace and a tail light that TSM wanted to charge $525 to replace. This shop is simply re-installing the original molding at no charge and getting me the tail light FROM TOYOTA for $100. He’s not charging me labor because I’m his words “it’s just 4 screws.” That Toyota SM was going to charge me over $100 per screw as labor. So instead of $1200 I’m paying $100. I’m never going back to Toyota Santa Monica after being a loyal customer for 12 years. I’m telling anyone who will listen about my experience and while I’ve never written a negative Yelp review, I’m planning to do that too. To me this type of treatment of customers is dishonest and corrupt. More