Toyota Santa Monica - Service Center

Get straight answers to detail questions from Mark in sales, and service is alway on time for maintenance, and they update me on future service items that will be needed. sales, and service is alway on time for maintenance, and they update me on future service items that will be needed. More

Great service at this dealership. They have a very friendly staff. Communication was amazing. I always got to the Santa Monica Toyota! Thank you Jonathan. friendly staff. Communication was amazing. I always got to the Santa Monica Toyota! Thank you Jonathan. More

Great service, excellent follow up!!!! This is always a please try experience coming in gir service at Santa Monica Toyota. All are friendly, focused on their jobs, and knowledge all. please try experience coming in gir service at Santa Monica Toyota. All are friendly, focused on their jobs, and knowledge all. More

Very nice and organized. I had my appointment very early and was told that my Prius would be ready in three hours max. I was ready just about two hours later. I was able to go to the office early. Magnifice and was told that my Prius would be ready in three hours max. I was ready just about two hours later. I was able to go to the office early. Magnificent! More

Very nice and organized with time. I had my appointment very early and i still was able to go on with my day of errands very early and i still was able to go on with my day of errands More

I was well taken care of by Joanna. My car was returned to me in a timely manner and as usual Joanna kept me up to date on what was going on. to me in a timely manner and as usual Joanna kept me up to date on what was going on. More

I had service check up and they rebooted computer but did not fix the Bluetooth that faded away on audio. I called back three times and no one has returned my call. This is horrible service and influences me not fix the Bluetooth that faded away on audio. I called back three times and no one has returned my call. This is horrible service and influences me to not get another Toyota again More

Nelson was terrific--professional and competent. The turnaround time was good. NOT HAVING A CASHIER AVAILABLE FOR CHECKING OUT AND PICKING UP THE CAR IS UNACCEPTABLE. Going forward it will be a seriou turnaround time was good. NOT HAVING A CASHIER AVAILABLE FOR CHECKING OUT AND PICKING UP THE CAR IS UNACCEPTABLE. Going forward it will be a serious consideration in choosing service at another dealership. More

They lured me in saying I needed Toyota care tire They lured me in saying I needed Toyota care tire rotation then I got there and they charge me $369 which is criminal intend to write to the CEO of They lured me in saying I needed Toyota care tire rotation then I got there and they charge me $369 which is criminal intend to write to the CEO of Toyota they had no cash register they had no people working there to service people it was the worst experience I was forced to pay 369 for future oil changes we’re in my neighborhood I can get an oil change for $20 you ripped me off and I don’t intend to do business with Toyota Santa Monica much more until this new warranty wears out that you sold me and forced me to buy More

They were soooo busy and stressed and didn't have enough people working. I waited 40 minutes and nobody helped me. The website allowed me to schedule an appointment for same day service later in the day tha people working. I waited 40 minutes and nobody helped me. The website allowed me to schedule an appointment for same day service later in the day than the service center was prepared to handle, but they still got it done. More