Toyota Santa Monica - Service Center

Fast, easy and freindly service. Brought my car in for General service. Got my car back earlier than expected. Thank you. General service. Got my car back earlier than expected. Thank you. More

Quick and easy process to schedule service. I would like to have had my comments looked at when I was scheduling Said service but it’s ok to have had my comments looked at when I was scheduling Said service but it’s ok More

Contact with service center was rushed. They were unable or unwilling to answer some questions I have about matters that were not clearly explained in the manual of my recently purchased Toyota Prius Plug-i or unwilling to answer some questions I have about matters that were not clearly explained in the manual of my recently purchased Toyota Prius Plug-in. More

Very fast and efficient. My technician had me in and out in the morning and called me by 12 to pick up! in the morning and called me by 12 to pick up! More

Great service courteous and timely manner. Would come back there again. Than you very much back there again. Than you very much More

I've had bad luck with tires lately, like last Friday afternoon when I'm parked on the street and two cars crash near me, and part of one flies off and punctures my left rear tire. I got to your place j afternoon when I'm parked on the street and two cars crash near me, and part of one flies off and punctures my left rear tire. I got to your place just before 6PM, and you guys had me out of there around noon the nest day, And this is a 2002 Prius, which needs special hard-to-get tires. Thanks! More

I had a great experience at the dealership. They were quick, friendly, and helpful. I’ll look forward to my next visit for another car, this weekend! quick, friendly, and helpful. I’ll look forward to my next visit for another car, this weekend! More

I have been coming to Santa Monica Toyota since 2016 and I have always had great service. The sales and service department are very friendly and helpful. I have always had great service. The sales and service department are very friendly and helpful. More

In the past year or two I feel like the service at this location has gown downhill. It simply doesn't feel like there is a desire to provide excellent service and address my concerns as a customer. I have location has gown downhill. It simply doesn't feel like there is a desire to provide excellent service and address my concerns as a customer. I have been leasing from this Toyota dealership for the past 8 years, but I am considering going elsewhere, as I often feel that my concerns are not particularly important to the service staff. The attitude is best described as blase. Also I have no evidence that my vehicle is ever sanitized after being serviced. I always do this myself. I was disappointed recently as I brought my car in for it's scheduled maintenance, waited 4.5 hours for it to be finished, and then just 3 weeks later, an indicator light started coming on re: the washer fluid. This shouldn't happen so soon after a service. Feels like sloppy work. More

One of your service advisers sent me away to another dealership because I complained that Santa Monica didn't have a loaner car for me to use while my Mirai was being serviced. ONe. the Mirai comes with dealership because I complained that Santa Monica didn't have a loaner car for me to use while my Mirai was being serviced. ONe. the Mirai comes with a 21 day car loaner service and Two. only Santa Monica Toyota has the equipment to service the Mirai. So, he was wrong on both counts. And they forgot to reset the service lights on the car. My car still is telling me to get windshield wiper fluid. If I didn't have to go to SM Toyota for service I'd go to Marina Del REy or Manhattan Beach. Manhattan beach is the best looking dealership around. Santa Monica is a poor reflection on the amount of business it does, it's run down and looks like a crack shack. More