Toyota Santa Monica - Service Center

Quick, efficient and professional service. Service Advisor was great and commutators all issues via text messages. Car was ready in less that 5 hours. Well done. Advisor was great and commutators all issues via text messages. Car was ready in less that 5 hours. Well done. More

I wish you would update your waiting room like your sales room near the sales floor. So much more friendly and bright. The one near service is like a dungeon. But all your people are friendly and efficient room near the sales floor. So much more friendly and bright. The one near service is like a dungeon. But all your people are friendly and efficient. More

Jonathan was wonderful in helping me with my vehicle. I came in both for a regular service and then to get a part replaced that was having issues (not related to the service). The car was done on time both came in both for a regular service and then to get a part replaced that was having issues (not related to the service). The car was done on time both times, and everything looks great. More

Expensive preventive services were recommended that I had done. On the invoice they are noted as customers request. Later I reviewed the service recommendations in my Prius Manuel and found none of these ser done. On the invoice they are noted as customers request. Later I reviewed the service recommendations in my Prius Manuel and found none of these services were recommended at my milage. I think the dealership was a bit deceptive. mHad I known Toyota did not recommend these services I would not have had them performed. Although I have used the dealer service with my previous Prius and the current one for many years I am not sure I will ever use them again. More

The service representatives were extremely helpful. Yet, although I had an appointment, the service was quite slow. But the service itself seemed fine. I have one criticism. My headlights are set to although I had an appointment, the service was quite slow. But the service itself seemed fine. I have one criticism. My headlights are set to automatic. DON'T change that setting -- as the service technicians did. This is a dangerous habit, which means that I can find myself driving without headlights and not realize it for a period, and thus be left trying to reset the lights while driving, if I have no easy place to pull over. There is no reason to change a setting that the vehicle owner has in place. Don't do that again. Thank you. More

The service was quick, easily managed and they kept me apprised of all services as they occurred. I was impressed with the video details of the inspection as well. Great overall experience. apprised of all services as they occurred. I was impressed with the video details of the inspection as well. Great overall experience. More

inspector's poor justifications. I brought my car because my tire blew out on freeway. Two inspectors check my car and gave me two complete deferent summary. One said he found a tiny whole on the tire but th my tire blew out on freeway. Two inspectors check my car and gave me two complete deferent summary. One said he found a tiny whole on the tire but the other one said we found pieces of glasses. Two non sense reasons for a tire blow out on a FREEWAY! More

Very good service it just like they always forgot to put back the tire cover pin. The service agent is very pro active in giving me updates regarding my car. back the tire cover pin. The service agent is very pro active in giving me updates regarding my car. More

Great job everyone was helpful and done on time. Look forward to my next service. I will definitely recommend Santa Monica Toyota to everyone I know. forward to my next service. I will definitely recommend Santa Monica Toyota to everyone I know. More

I have been going to Toyota Santa Monica for several years and have never had a bad experience. The service people are honest and the mechanics seem to know what they're doing. years and have never had a bad experience. The service people are honest and the mechanics seem to know what they're doing. More