Toyota Santa Monica

these people are liars, do not carry out their word that they will refund the money for the services they can not provide. They take away my couponbook and now they don't want to refund the money i paid fo they will refund the money for the services they can not provide. They take away my couponbook and now they don't want to refund the money i paid for service that never will be performed More

Great experience here, as a female and wary of used car salesman tactics, pressure etc, I was pleasantly surprised at relaxed no-pressure attitude of the staff, was looked after very well, everyone there v salesman tactics, pressure etc, I was pleasantly surprised at relaxed no-pressure attitude of the staff, was looked after very well, everyone there very professional and friendly, and I got a great Corolla at a great price, tho a bit gutted to say bye bye to my PT cruiser!! Am very happy all round and would recommend this dealership to anyone, especially women who don't feel they should have to enlist the help of a car savvy guy to protect them from the supposed "sharks", as reputation would have it, feel great to have done it all by myself too. A+++++++ More

My experience with Max Riley at the used car lot was very good. Max was courteous, knowledgeable and very much wanted to make sure that I left with a car that I wanted and was within my budget. I highly re good. Max was courteous, knowledgeable and very much wanted to make sure that I left with a car that I wanted and was within my budget. I highly recommend to anyone that is looking for a high-quality, low-cost used car to visit the used car lot and ask for Max Riley. More

We first talked with Mark Lewis on the phone. We needed a new 12volt battery for our Camry Hybrid 2007. Had to leave the car overnight, and was given a nice new free rental. Danielle called us early the next new 12volt battery for our Camry Hybrid 2007. Had to leave the car overnight, and was given a nice new free rental. Danielle called us early the next morning to say our Camry Hybrid was ready with fresh free car wash!! Mark and Danielle were professional, informative, and friendly as well as other staff (valet). The face of Toyota Santa Monica is the service from dedicated staff members. We live in the SF Bay Area and we're so impressed with the service we received at SM Toyota. The service is superb!!! When we are due for our next major maintenance interval, we'll be back to SM Toyota!!! You guys and gals ROCK!!! Don & Julie More

Manny Hernandez was incredibly helpful over the phone. He spoke with me about my vehicle's problem at length, explained the issue in depth, and provided a number of options that I could explore to fix the pr spoke with me about my vehicle's problem at length, explained the issue in depth, and provided a number of options that I could explore to fix the problem. He referred me to Alex Aidukas, who helped me when I came into the dealership. Alex was fantastic! He already knew what the issue was with my car, listened carefully to my concerns, and spoke with me at length about my repair options. He even washed my car while I was trying to decide what to do about the car repairs! Finally, Manny Ruiz was super friendly, incredibly helpful in getting competitive pricing for my service, and ensuring that my parts were ordered promptly. I also was quite impressed with Julio and Rebecca, who were positive, friendly, and very helpful. Manny Hernandez, Manny Ruiz, and Alex provided the best customer service I've every experienced at a mechanic. They went above and beyond to make sure that I received excellent service and a competitive price. They've made me a loyal Toyota of Santa Monica customer- because of them, I'll come back to Toyota for all of my service needs, and, because of them, I'll most likely purchase my next Toyota at your dealership. More

This is my second car I got from Toyota Santa Monica, they are always great. Very friendly and low pressure. Made it a fun experience. Thanks guys! they are always great. Very friendly and low pressure. Made it a fun experience. Thanks guys! More

I can't say enough about how Chris Rinker went out of his way to help me. He treated my issue as though it was his own issue (even though he is the head of the sales department). way to help me. He treated my issue as though it was his own issue (even though he is the head of the sales department). More

I have owned a Toyota vehicle since the year 1999 and decided to hand down my Forerunner to my son and invest in a new Toyota Sequoia. I called John to help me with the process of buying a new car. I k decided to hand down my Forerunner to my son and invest in a new Toyota Sequoia. I called John to help me with the process of buying a new car. I knew exactly what I wanted--color, style, etc. and John took care of every detail in finding the vehicle of my choice, especially with me in Little Rock, Ark and him in Santa Monica, CA. His salemanship, knowledge and efficiency were excellent. I am very pleased with my Sequoia and will be sure and call John again in the future. More

I was lied to about the deal I made with the salesman. He agreed to take my old lease "as is" and I would lease a new car. No money out of pocket, I drive off in a new lease-- end of story. 5 months lat He agreed to take my old lease "as is" and I would lease a new car. No money out of pocket, I drive off in a new lease-- end of story. 5 months later I get a bill for my old lease for wear and tear. I spoke to 3 different managers at the dealership and they all gave me the run-around. I will never purchase/lease another Toyota product for the rest of my life, nor will anyone in my family/close friends. Way to lose loyal customers over $578. Have you seen your ratings on sites like yelp or citysearch? They are pathetic, and now I know why. More

I started at Toyota, then went to see the Scion and ran into Steve. He was interested, funny and spoke the language of my peers (I'm 62 and semi-retired) Also, he said they just give a price and no playing into Steve. He was interested, funny and spoke the language of my peers (I'm 62 and semi-retired) Also, he said they just give a price and no playing aroound. i'm not a negotiator type. I then worked with Inez and Stuart and met other members of the their Internet team. All helpful and friendly, and workin together as a team (i know that they dont build the car nor repair it, but if they were confident of the product and had been there awhile...it enhances my expectations of the product- coming from a 30+ yr owner of Hondas, this was important)Stuart gave me my test drive and responded to my joke about a parking ticket by taking $$ off the price. Steve was there through the final paperwork and final car inspection/explanations. Kristen did the $$ and additonal (LoJack and 3 more years of maintenance) options, with great efficiency, and again gave me a $100 off when i got my arithmetice goofed up. I have already experienced the repair side of the house (which better be good, i've got the free 2 years, plus the 3 i bought), for the LoJack installation. They made room for me in the schedule, without my asking or insisting and it was done in the time they said. So far, real happy. More