Toyota Santa Monica

Martin provided excellent assistance during my recent service visit. Although they were backed up and I needed to come back the next day to finish the repair work on my car, Martin was extremely friendly service visit. Although they were backed up and I needed to come back the next day to finish the repair work on my car, Martin was extremely friendly and professional. I will absolutely return and recommend Martin as a most trusted service advisor. If you have a choice, ask for Martin. More

This is a great place. I have used them since 1995 and have always felt they took care of my cars. Joanna and Marlon are some of the finest service tecs around. I highly recommend them to anyone. have always felt they took care of my cars. Joanna and Marlon are some of the finest service tecs around. I highly recommend them to anyone. More

Hollie was friendly, thorough in her explanations and my car was done an hour ahead of schedule. It was a pleasure working with Hollie and I highly recommend her! car was done an hour ahead of schedule. It was a pleasure working with Hollie and I highly recommend her! More

Bought a used car and the Robert Busick refused to work with me. Simply said I was SOL! Would not recommend... Stay away from TSM. with me. Simply said I was SOL! Would not recommend... Stay away from TSM. More

I own a Matrix and a Prius. I live 6 blocks away on 11th St. However, I don't take my cars to be serviced here and I am going to tell you why. This morning I took the Matrix ( just for convenience) for a b St. However, I don't take my cars to be serviced here and I am going to tell you why. This morning I took the Matrix ( just for convenience) for a basic service. I arrived at 7:30 am and I was attended quite fast, there were just few cars in the lot. After the paper work I was asked when do you want your car back, I answered how about after Lunch. I was told @ 2PM will be ready. Fine. At 12 PM I called to see if the car was ready, the person on service told me he would have my service rep to call me right back and advise. At 1 PM no call, at 2 PM still no call, I walked to the lot and the car was not ready, the service person came back to tell me " By the way, you need to have work in your brakes", and I answered you are telling me now? When do you suggest to do that? He said - now. My response, let me see it took you 6 hrs to do a basic routine service, because "you were too busy" right? So, how long it will take you to do the brakes now, couple days at least? I can't afford to be without a car for 3 days. I think I will take it somewhere else where they really understands customer needs. Maybe Toyota Miller, a little bit further away but more expeditious. The whole thing comes down to few questions; Is management aware of the poor follow up? Is that a "customer service" you want to provide? Two cars not generating revenues, a word of mouth on the neighborhood about low level of skills on customer service. That's costly. If you feel like apologizing in your response, save it. The best apology is to do something about it, unless you are happy with the results in general. Until next year, hopefully by then service will have improved some, although I doubt it. Sincerely, Your neighbor. More

Hollie in an exemplary employee (service advisor), she is very courteous, professional, knowledgeable, conscientious, efficient, polite and sincere. She does not try to be a know it all, if she does not kno very courteous, professional, knowledgeable, conscientious, efficient, polite and sincere. She does not try to be a know it all, if she does not know the answer to your question or problem she immediately gets it for you. I am from the South so I know when an employee genuinely care about a customer and his her job, I can say without a doubt that Hollie does. It is always a pleasure to work with her. Sincerely, Anthony Rogers, Business Consultant and Professional & Personal Life Coach More

Our experience leasing two Prius's three years ago was fantastic. We got kind, patient and thorough service from Mark Ashtini. Our lease expired recently and Tony Doyle handled the return process. It w fantastic. We got kind, patient and thorough service from Mark Ashtini. Our lease expired recently and Tony Doyle handled the return process. It was easy to make and get an appointment with him. He was super efficient; he knows his stuff and we actually had a few laughs during that sort of odd time when returning a leased auto! Both my husband and I do not hesitate to recommend Santa Monica Toyota, and Tony and Mark in particular for sales! More

Carlos was very helpful. Very kind and very professional! He delivered my new car to me the night before Thanksgiving in the middle of the rain when it was most convienient for me ... I really appreciated hi He delivered my new car to me the night before Thanksgiving in the middle of the rain when it was most convienient for me ... I really appreciated him!! My communication with him after the sale and delivey has been very helpful as I am learning how to use all the great bells and whistles my new Rav 4 has to offer! I love my car. The staff at Toyota of Santa Monica have been very helpful. I have had a Toyota for the last 21 years and Toyota of Santa Monica has been my dealer .. my service place for well over 12 years now. More

Tony Doyle was terrific and informative, extremely personable, we would recommend anyone to see him. He had a vast knowledge of the Prius and helped us immensely. And Eric Howard gave us a fantastic personable, we would recommend anyone to see him. He had a vast knowledge of the Prius and helped us immensely. And Eric Howard gave us a fantastic test drive. More

Hollie was great! I will definitely come back to this Toyota dealership just because of her. This was the first car service appointment where I felt that I was actually cared for by an employee. Thank yo Toyota dealership just because of her. This was the first car service appointment where I felt that I was actually cared for by an employee. Thank you Hollie! You are the best. More