Toyota Place

6-10-11 I saw a 2007 FJ Cruiser TRD Special Edition for sale. Thai brought it over to my office for me to test drive. I was working in Huntington Beach and he actually drove the car over for me to check sale. Thai brought it over to my office for me to test drive. I was working in Huntington Beach and he actually drove the car over for me to check out. I purchased it from him. He came back later that day with the paperwork. I signed it at my office and had a bluetooh installed. The car was then delivered to my house in Burbank. Although it arrived with an empty fuel tank, it was clean and everything looked nice. Later that day, I noticed that one of the tires seemed a little thin. I waited for Monday and called Thai to see if he would split the tire cost with me. He referred me to his manager, who never called me back. I left a message for Jennifer Boza, the customer rep. She called me back a day later and asked me to come to the dealership with the vehicle. I drove over there on Thrusday the 16th and spoke t oSam Chaalan who is the General Manager. I explaiend him hte situation and he had one of his guys geta tire tread gauge and we went to measure the tread depth of the tires. Sure enough I was correct and the tire in question was below the 4/32 tread that is legally allowed to be sold. I offered to split the cost of the tire with him, but he agreeed to pay the total cost of the tire. So on the 18th my truck goes into the tire guy to get 2 new tires and an alighnment and a break check. He says all I need to do is send him hte receipt and he will send me a check for $250.00 to cover it. We will see, but so far I am very happy with the way they took care of the issue and am confident that they will keep thier word. I would definetly buy another vehicle from them. I had a great experience and the peopel are very nice to work with. dvlick@att.net More

BEST! BEST! BEST PLACE to buy a car! I have had experience buying a car from Mossy Toyota here in San Diego and they are the absolute worst! In fact anywhere in San Diego sucks if you are looking t experience buying a car from Mossy Toyota here in San Diego and they are the absolute worst! In fact anywhere in San Diego sucks if you are looking to make a deal on a Certified PreOwned vehicle. Go to Toyota Place in Garden Grove!!! Where as the dealers in San diego don't care if they get you're business, these guys do. Not your typical "sleazy car salesman" come on. They are professional and friendly, they want your business, was totally worth the 87 miles that we had to drive to get there. I will never go anywhere else again, if you are a fan of local San Diego Toyota Dealers then you won't believe the treatment that you get at Toyota Place Garden Grove, its the difference between Motel 6 and The Plaza Hotel! I recommend this place to anyone who wants to get a great deal and great service. I dealt with Chris Olsen and Mike Castillo, and they were extremely professional, never talking down to me or my husband, unlike the San Diego Dealerships, they were interested in making us happy, without robbing us blind, overall I saved close to 4000. for an hour and 15 min. drive. I will never take my business anywhere else! If you live around L.A. check this place out! Ask for Chris Olsen and Mike Castillo, they got me into a 2010 Prius and saved me lots of $$$$ and know how to treat their customers!!!! Edit Remove Send to a Friend Link to This Review More

Wrong part installed, scratch wasn't fixed as promised, and interior was not cleaned as promised on first visit. Returned second time; correct part installed after arguing with parts department on regards and interior was not cleaned as promised on first visit. Returned second time; correct part installed after arguing with parts department on regards of availability of part for my car, scratch touched up but overspray all over the inside on b-pillar did not realize until I got home because my wife picked up the car when I was at work. Don't have time to return for a third try. I bought interior cleaner and cleaned up the interior myself. Received three quotes for truck bed cover after was told they will not order me the factory one because not in their best interest. The three quotes received increased in price with each quote for the same cover (aftermarket which they carry). The third one was an insult. After they found out I was going to use a 20% off coupon (which they sent me for purchasing a car from them) they increased the price even more stating, and I quote "We can't sell it to you for that price because we will only make a profit of $5" so they raised to price to include a profit of $150. Wasn't going to write this but I emailed the GM (General Manager) with my concerns and a week have gone by and I have yet to hear anything. Not even a simple "sorry." Just wanted everyone to know what I went through. Check around before calling them for prices and if you have a coupon don't let them know until you pay otherwise you may receive the "VIP" treatment I got. If you bring your vehicle in for service make sure you pick it up in the daytime and look over your vehicle very carefully after repairs are done. More

I expected to be notified when the service on my car was done but I was not. My 9 month old son and I waited for 2 hrs before realized the car was already done and parked in the parking lot. I came and aske done but I was not. My 9 month old son and I waited for 2 hrs before realized the car was already done and parked in the parking lot. I came and asked adviser who wrote the the paperwork for me, he said just go to cashier and sign some paper then you are done. Also, in the work order, it had Car Wash but the car was not washed and no explanation. I tried to look for the adviser to understand why, I could not find him. I bought my car there so I wanted to have maintenance service there. Otherwise, I went to the dealer close my home and maybe I was treated better. This is unacceptable service which dealership management should fix it. More

I have bought 3 cars (Solara, Vensa and Yaris) from Toyota Place of Garden Grove. I could not be happier! They always take good care of me. I did have one minor problem with a sales person and I went Toyota Place of Garden Grove. I could not be happier! They always take good care of me. I did have one minor problem with a sales person and I went to the sales manager, who handled the problem, I will not go anywhere else to buy a new or used vehicle. If you want a great deal on great cars, go to Toyota Place. They will take great care of you and when you leave you will be happy. p.s. The service department is the best. When I go in for oil change, or anything else they get right on it and they give me the time it will be ready, and it is. Then they send a vehicle to pick me up. One thing I will say they are very up front with me. If they see some thing wrong, like when I had my wife,s Echo, they advised me regarding the proble. No pressure was used for me to have the work done,if was left up to me. More

I had a great experience in the buying process of my first brand new vehicle at Toyota Place. I felt that Thai was very genuine in helping me find my dream truck. He did his best advocating my wants a first brand new vehicle at Toyota Place. I felt that Thai was very genuine in helping me find my dream truck. He did his best advocating my wants and needs to upper management so that I will get the most for the price that I paid. Thai catered to my every need and I did not feel pressured throught the entire process. Thank you Thai, and thank you Jenifer for making my first experience at Toyota Place a great experience. Shawn Nguyen A new loyal and satisfied Toyota Place customer More

Our vehicle was brought in for 2 types of recall work. When I went to pick it up after going to cashiering I couldn't get anyone's attention. There were several reps sitting in an office talking who I in When I went to pick it up after going to cashiering I couldn't get anyone's attention. There were several reps sitting in an office talking who I interrupted. When I went out to the car I noticed that the inside carpet was not clean as was stated in the floor mat recall letter would be done. The young man assisting me said he guessed that was because the vacuum was in another building. The recall clearly stated the car would be returned with interior carpet clean. More

We bought a Camry at Toyota Place. My husband and I had a great experience with Mike Ta. He was very patient and helpful with us. We did not feel any pressure at all. I will recommend my family and friends great experience with Mike Ta. He was very patient and helpful with us. We did not feel any pressure at all. I will recommend my family and friends to buy their future cars at Toyota Place. I want people to know that buying a car is a very easy process at Toyota Place. More

The first gentleman was very knowledable about the three levels of Highlanders that are offered and that we were interested in looking at. They didn't even ask for my license to let me test drive the car! N levels of Highlanders that are offered and that we were interested in looking at. They didn't even ask for my license to let me test drive the car! Negotiation of price was not as painful as previous experiences. Very responsive to our needs. More

Exellent and professional customer service . I drive from the city of Rancho Cucamonmga to Toyota Place because of the customer service that I get from the general manager and his staff .I reffer all my from the city of Rancho Cucamonmga to Toyota Place because of the customer service that I get from the general manager and his staff .I reffer all my friends and my family members to Toyota Place Dealership. More