Toyota On Western - Service Center

Great customer service by Armando Lupian Armando, was great with his customer service and professionalism. I felt welcome and knew my car was going to be taken care off. Keep up the good work Armando, was great with his customer service and professionalism. I felt welcome and knew my car was going to be taken care off. Keep up the good work More

Service with a Smile I have always used services at Toyota on Western purchased all my cars and continue to have the cars service since 1995. The servicemen and staff are I have always used services at Toyota on Western purchased all my cars and continue to have the cars service since 1995. The servicemen and staff are knowledgeable and is the reason My cars are maintained in good condition and run for a long time. More

Service On Aug. 6, 2018, I took my 2008 Toyota Camry in for a oil change. The service advisor (Adrian, Jackson) informed me of the recommendations from the On Aug. 6, 2018, I took my 2008 Toyota Camry in for a oil change. The service advisor (Adrian, Jackson) informed me of the recommendations from the mechanic after he inspected my car. I was told, I needed to have links & bushings put on the front & rear of my car, replace engine filter, install cabin air filter, basic tune up, & coolant flush done, not at any time was it mentioned that I had a cracked radiator or any other kinds of RADIATOR issues. At that time I only got the oil change done on Aug. 6, 2018. On Sept. 7, 2018, I took my car in to have the work done on it from the (Aug 6, 18) previous recommendation of the mechanic. Before any work was done on my car another inspection was done on it, and once again no mention of a cracked radiator or any other radiator issues. (So August 6/September 7 inspections done no my car and neither inspection revealed any radiator issues). A few days after receiving my car back from having the recommended work done on it, it begins to smoke. I notified Toyota on western service department and was instructed to return the car, which I did and informed me after another inspection of my vehicle that my radiator was cracked. I asked how could that be? I explained to the service clerk A.J., I had no issues with my radiator ever, no smoking or anything until I got my car back from being serviced by Toyota on western mechanic. I was asked by service members if I was in an accident, or did I hit a pot hole, because that could crack my radiator. (I wasn't in either) I was also told it's the age of my car that can also cause my radiator to crack. Wasn't buying any of those reasons. To say the least, I was not pleased at all because I felt the mechanic cracked my radiator and Toyota on western service members where putting all the blame on me. I reached out to Alberto Ocho the Service manager by email, and phone (no answer, had to leave a message) and as of 19 Sep 2018 he has yet to reached out to me regarding this issue. BAD CUSTOMER SERVICE!!!! I spoke with Keith who gave me some assistance. Toyota on Western always serviced my car and please know that I will never EVER do any business with Toyota on Western as long GOD blesses me with this car. I reached out to a certified independent mechanic and I was told that and I quote "the mechanic at Toyota on Western CRACKED YOUR RADIATOR"!!!! More

Fantastic Service I love to bring my car to Toyota on Western. Don't get me wrong, I'm not happy when my car needs to be repaired. But I understand that it is require I love to bring my car to Toyota on Western. Don't get me wrong, I'm not happy when my car needs to be repaired. But I understand that it is required when you own a car. What I love is the fact that the service rep explained exactly what was wrong with my car in terms that I could understand. He didn't try to sell me something that I didn't need. The service was fantastic. More

Service Toyota has always given me the straight and forward on my vehicle. The service is excellent and the staff is very friendly and courteous . I will onl Toyota has always given me the straight and forward on my vehicle. The service is excellent and the staff is very friendly and courteous . I will only take my car to a Toyota dealer. Thanks guys More

It was very informative and fine. Very knowledgeable with parts needing repair on my car. I always feel welcomed, when I am serviced at this location. The staff is friendly and profess Very knowledgeable with parts needing repair on my car. I always feel welcomed, when I am serviced at this location. The staff is friendly and professional. More

My experience is always excellent I have been a customer here only. I have bought 3 car's from here.I have enjoyed the good service which I have received at this dealership. I have been a customer here only. I have bought 3 car's from here.I have enjoyed the good service which I have received at this dealership. More

great service Great Service and Quick this service I get here will help me buy another Toyota. The people are very friendly and they have a nice waiting room. Great Service and Quick this service I get here will help me buy another Toyota. The people are very friendly and they have a nice waiting room. More

Not Consumer friendly Got a flat repaired there. Went flat again within 10 days on a cold winter day. I had to drive home on it...ruining it. They refused any considerati Got a flat repaired there. Went flat again within 10 days on a cold winter day. I had to drive home on it...ruining it. They refused any consideration to their customer (of many years, 4 Toyotas repaired there) and wanted $100 for a new tire...I concluded the tire repair was faulty! and new tire discounted!! More

Honest, Reasonable and Excellent Service I have gone to Toyota on Western for 30+ years. They have always been honest, reliable, friendly and competent. I have priced service with local mech I have gone to Toyota on Western for 30+ years. They have always been honest, reliable, friendly and competent. I have priced service with local mechanics and other dealers and they are always the lowest priced. They will tell me when some parts needs replacing and will then comment, but it can wait until your next scheduled maintenance. HOW UNUSUAL AND GREAT IS THAT! More