Toyota On Western

DO NOT COME HERE The absolute WORST experience ever. Unprofessional salesmen. Exact words FROM IGNACIO were “We’re giving you the opportunity to buy a car”. Excuse you The absolute WORST experience ever. Unprofessional salesmen. Exact words FROM IGNACIO were “We’re giving you the opportunity to buy a car”. Excuse you? Ran credit without auth. Tried selling an $18,000 dollar car at $600 for 72 months. Are you stupid? $43,000? You aren’t done detailing it or fixing the repairs so you’re adding on 2,000$? This place is abhorrent. Sales team is a joke. Would NOT recommend. Rather make the drive to Elmhurst Toyota. More

Anthony I. I had the best purchase experience here at this dealership. Gerardo Parades was very courteous and helpful with my 2019 Toyota Highlander purchase. He I had the best purchase experience here at this dealership. Gerardo Parades was very courteous and helpful with my 2019 Toyota Highlander purchase. He always made sure I was satisfied. The way he took care of me was outstanding. He had so much knowledge and patience on explaining the components of the car. I'm glad I ended up at this dealership. Also, he threw in a free remote starter. I would recommend my salesman and this dealership to all my family and friends. More

La mejor agencia y los mejores vendedores. YO LES RECOMIENDO ESTA AGENCIA ES LA MEJOR,LOS VENDEDORES EN ESPECIAL GERARDO PAREDES MUY PROFESIONAL,TIENEN PACIENCIA,TE EXPLICAN Y TE AYUDAN A ENCON YO LES RECOMIENDO ESTA AGENCIA ES LA MEJOR,LOS VENDEDORES EN ESPECIAL GERARDO PAREDES MUY PROFESIONAL,TIENEN PACIENCIA,TE EXPLICAN Y TE AYUDAN A ENCONTRAR EL MEJOR AUTOMOVIL PARA TI,NO TE SIENTES PRESIONADO,Y LO MEJOR QUE SALES FELIZ. More

Service On Nov 9, 2018 I took my 2007 Toyota Camry in for an oil change. I worked with Gulla. He was extremely helpful, and gave me professional guidance with On Nov 9, 2018 I took my 2007 Toyota Camry in for an oil change. I worked with Gulla. He was extremely helpful, and gave me professional guidance with assisting me with the recommendations needed for my car More

Service On Aug. 6, 2018, I took my 2008 Toyota Camry in for a oil change. The service advisor (Adrian, Jackson) informed me of the recommendations from the On Aug. 6, 2018, I took my 2008 Toyota Camry in for a oil change. The service advisor (Adrian, Jackson) informed me of the recommendations from the mechanic after he inspected my car. I was told, I needed to have links & bushings put on the front & rear of my car, replace engine filter, install cabin air filter, basic tune up, & coolant flush done, not at any time was it mentioned that I had a cracked radiator or any other kinds of RADIATOR issues. At that time I only got the oil change done on Aug. 6, 2018. On Sept. 7, 2018, I took my car in to have the work done on it from the (Aug 6, 18) previous recommendation of the mechanic. Before any work was done on my car another inspection was done on it, and once again no mention of a cracked radiator or any other radiator issues. (So August 6/September 7 inspections done no my car and neither inspection revealed any radiator issues). A few days after receiving my car back from having the recommended work done on it, it begins to smoke. I notified Toyota on western service department and was instructed to return the car, which I did and informed me after another inspection of my vehicle that my radiator was cracked. I asked how could that be? I explained to the service clerk A.J., I had no issues with my radiator ever, no smoking or anything until I got my car back from being serviced by Toyota on western mechanic. I was asked by service members if I was in an accident, or did I hit a pot hole, because that could crack my radiator. (I wasn't in either) I was also told it's the age of my car that can also cause my radiator to crack. Wasn't buying any of those reasons. To say the least, I was not pleased at all because I felt the mechanic cracked my radiator and Toyota on western service members where putting all the blame on me. I reached out to Alberto Ocho the Service manager by email, and phone (no answer, had to leave a message) and as of 19 Sep 2018 he has yet to reached out to me regarding this issue. BAD CUSTOMER SERVICE!!!! I spoke with Keith who gave me some assistance. Toyota on Western always serviced my car and please know that I will never EVER do any business with Toyota on Western as long GOD blesses me with this car. I reached out to a certified independent mechanic and I was told that and I quote "the mechanic at Toyota on Western CRACKED YOUR RADIATOR"!!!! More

Fantastic Service I love to bring my car to Toyota on Western. Don't get me wrong, I'm not happy when my car needs to be repaired. But I understand that it is require I love to bring my car to Toyota on Western. Don't get me wrong, I'm not happy when my car needs to be repaired. But I understand that it is required when you own a car. What I love is the fact that the service rep explained exactly what was wrong with my car in terms that I could understand. He didn't try to sell me something that I didn't need. The service was fantastic. More

Service Toyota has always given me the straight and forward on my vehicle. The service is excellent and the staff is very friendly and courteous . I will onl Toyota has always given me the straight and forward on my vehicle. The service is excellent and the staff is very friendly and courteous . I will only take my car to a Toyota dealer. Thanks guys More

Excellent service/friendly people. Great service and super friendly people. I will defenetly go back there the next time I am buying a new/used car in the Chicago area. Edgar Zavala Great service and super friendly people. I will defenetly go back there the next time I am buying a new/used car in the Chicago area. Edgar Zavala More

It was very informative and fine. Very knowledgeable with parts needing repair on my car. I always feel welcomed, when I am serviced at this location. The staff is friendly and profess Very knowledgeable with parts needing repair on my car. I always feel welcomed, when I am serviced at this location. The staff is friendly and professional. More

My experience is always excellent I have been a customer here only. I have bought 3 car's from here.I have enjoyed the good service which I have received at this dealership. I have been a customer here only. I have bought 3 car's from here.I have enjoyed the good service which I have received at this dealership. More