Toyota Of Vero Beach - Service Center

Fake aftermarket leather/ poor quality I purchased a 2013 Toyota Prius about 15 months ago. I inquired about a unit with leather. That raised the price considerably based on other options w I purchased a 2013 Toyota Prius about 15 months ago. I inquired about a unit with leather. That raised the price considerably based on other options with-in the leather package. I was insured that this is the same as the factory leather and would all surfaces that are cloth would be genuine leather. Sounds great. Well the leather is falling apart after just 10 months of use. Many surfaces are plastic. My wife got sick from the gas off fumes. The seat adjustment handle simply fell off. The seat belt channels in the leather fall off every time use the back seat. I contacted Toyota of Vero beach with no resolution. Promises, promises. I contacted Toyota Motor Corp. who would not help me and informed me that my warranty related to seat airbags and seat functionality is now void. I would be extremely careful if you feel the need to do business with this dealership. More

Dealership Tired New to this dealer and compared to where I purchased my Toyota this facility is sub-par and the employees lack professional skills. Service mechanic New to this dealer and compared to where I purchased my Toyota this facility is sub-par and the employees lack professional skills. Service mechanic came into their dingy waiting room and it look like he had not cleaned his uniform in months. There were crumbs and stains on the waiting room seats. Saw one sales person behind a computer on the showroom floor in a tank top baseball cap and bathing suit. Might have just been stopping by the office but it should not have happened. You can tell that the owners lack pride in their business and the new Toyota vehicles look very average on the showroom floor. Will look into another dealership in the area. More

It is my opinion that they have horrible customer service. Horrible supervisors who support their staff and the horrible customer service. I Would not let them work on my vehicle. service. Horrible supervisors who support their staff and the horrible customer service. I Would not let them work on my vehicle. More

I bought a 2 year old Toyota from this dealership. Due to way I was treated and charged over the 2-1/2 years that I owned a Toyota and relied on VB Toyota for service I recently traded the vehicle and wil to way I was treated and charged over the 2-1/2 years that I owned a Toyota and relied on VB Toyota for service I recently traded the vehicle and will probably never buy another Toyota. In my opinion their work was shoddy, as I repeatedly had to have the same problem repaired several times and the car was never ready when promised and filthy when it was. Many times I waited 2 hours for an oil change even after making an appointment days ahead of time. I gave them a 2 for friendliness as they always had a smile when they took my money. More