Toyota Of Vero Beach - Service Center

Unhappy experience with service department We brought our Highlander back to Vero Toyota because a piece of molding had fallen off the door. At Stuart Toyota, they told us we would have to take We brought our Highlander back to Vero Toyota because a piece of molding had fallen off the door. At Stuart Toyota, they told us we would have to take it back to the dealer we got it from to have it replaced. Our 20k mile service was due, so we went back to Vero Beach, where we purchased the car. We were told this car came from Tampa and we would have to get the molding from them, even though we bought the car from the Vero Dealership, but they would see if they had it and follow up with us. No one ever followed up and at Stuart Toyota, they wash your car after they service it, but here, no courtesy wash was performed. We were very disappointed with this service department. More

Great service Great! Matt was very professional and accommodating. Car was delivered back to me within the time estimated. Clean and comfortable waiting room. I Great! Matt was very professional and accommodating. Car was delivered back to me within the time estimated. Clean and comfortable waiting room. I would recommend this service dept. More

Superior Service Never been happier with the Service Dept of Toyota of Vero Beach! All the staff are very friendly, personable and knowledgeable Very patient and v Never been happier with the Service Dept of Toyota of Vero Beach! All the staff are very friendly, personable and knowledgeable Very patient and very attentive to my needs Best quick & effective service, clean and thoughtful waiting area, easy to get appointment, and on and on and on!!! More

Fine service! My Prius just got serviced for it's 40,000 mile check up. Everyone was professional. I only had to wait 30 minutes. I've been taking my car to Toyota My Prius just got serviced for it's 40,000 mile check up. Everyone was professional. I only had to wait 30 minutes. I've been taking my car to Toyota of Vero Beach for over 20 years. I have not been disappointed yet!! 5 stars and 2 thumbs up!!! More

Immediate appointment and servicing We were able to schedule a maintenance visit on the same day, prior to a drive to our home in New England. From the time of our call, to the timely c We were able to schedule a maintenance visit on the same day, prior to a drive to our home in New England. From the time of our call, to the timely completion of the service, the staff were exceptionally courteous, responsive and knowledgeable to our needs and did everything required and more within a very short period of time. A+ all around! More

Emergency Service December 30th my very reliable Prius had an issue. I called Toyota of Vero Beach service about the warning lights that appeared and was reassured by t December 30th my very reliable Prius had an issue. I called Toyota of Vero Beach service about the warning lights that appeared and was reassured by the phone follow-up provided Kathy in the service department as I drove my car in for "emergency" service. Even though it was the day before a holiday weekend, and I did not have an appointment, I was made comfortable and kept informed. The car had to remain for service and parts, but I was provided a loaner to go home with. I was fully informed about the repairs and anticipated completion, by the service manager Carl. Completion was right on schedule and the car is running better than ever. Thank you for the outstanding customer service and repair. More

KEEP ON DRIVING!!!! DO NOT STOP AT THIS DEALER FOR SERVICE THE OBSOLETE WORST DEALERSHIP I HAVE EVER DEALT WITH FROM TOP TO BOTTOM. Let me tell you the experience. On 12-3-15 got a nail in my tire. My tires ar THE OBSOLETE WORST DEALERSHIP I HAVE EVER DEALT WITH FROM TOP TO BOTTOM. Let me tell you the experience. On 12-3-15 got a nail in my tire. My tires are from Toyota and was told that I can go to any dealer and for FREE have a patch placed and that's it. Thought It would be pretty easy. I usually go to BEV SMITH TOYOTA IN FORT PIERCE BECAUSE THEY HAVE GREAT SERVICE AND CUSTOMER SATISFACTION(USED THEM LAST 2 YEARS), but could not ride on a flat tire and went to Toyota of Vero Beach. So I go in to service center and was told to wait. When I was finally met to explain the problem, I was told that they do not have time to call Toyota and find out all the information needed to help me. I said excuse me, do you need me to call BEV SMITH TOYOTA TO DO THE WORK FOR YOU. There answer was YES!!!. I said let me speak to your manager and the guy helping me said that he was the manager. So I ended up speaking to the manager of the store. I explained the situation to him and let him know that YOUR DEALERSHIP IS HORRIBLE, CUSTOMER SERVICE IS PATHETIC, I WILL DRIVE THE EXTRA 30 MIN TO BEV SMITH TOYOTA FORT PIERCE FOR SERVICE AND WILL NEVER EVER USE YOUR DEALERSHIP FOR SERVICE. I SAID TO THE GUY WHY DON'T YOU JUST CLOSE AND LET SOMEONE ELSE TAKE THE SPOT YOUR ON. I USUALLY NEVER WRITE A COMMENT, BUT I FEEL THAT AS A TOYOTA OWNER I NEED TO LET EVERYONE THAT HAS A TOYOTA TO NEVER EVER USE THIS DEALERSHIP. THEY ARE THE WORST OF THE WORST More

Five star service First time in to this dealership and I was very pleased with the service I received. Everyone was friendly and helpful. I will return in the future an First time in to this dealership and I was very pleased with the service I received. Everyone was friendly and helpful. I will return in the future and recommend them to others. More

Best in town!!!!!!!! This place always gets me in and out with no problems. I am confident with all the repairs I get done. Share review Edit review This place always gets me in and out with no problems. I am confident with all the repairs I get done. Share review Edit review More

Bill for repair was excessive I had a starter replaced in my Toyota Tacoma and was charged for 2 hours labor even though it only took less than an hour. Total bill was $493.99 for I had a starter replaced in my Toyota Tacoma and was charged for 2 hours labor even though it only took less than an hour. Total bill was $493.99 for starter replacement. Called Toyota corporate and was told to check another local Toyota dealer. Toyota of Melbourne told me total would have been $381 if I would have had them do it. $112 difference from one dealer to the next. I would not recommend Toyota of Vero Beach FL. to my worst enemy. I recently had problem straightened out after speaking with George Crowley the Service Administrator. He issued me a credit for $112 for parts and/or labor for any future use. Seems one has to speak to a person with authority. All is okay now. More