Toyota Of Vero Beach - Service Center

The Service Department does not treat the customer well!!! The service department here does not treat the customer well! You would be better served by going to another Toyota dealer! I just purchased a new veh The service department here does not treat the customer well! You would be better served by going to another Toyota dealer! I just purchased a new vehicle a had running boards installed by them on 11/09/2019. Initially, I thought they did quality work, it was raining and could not see everything. After I returned home and took another look the running board cover was pinched in the frame on the drivers side. My son in law took a look and loosed it up and corrected the issue. I called on Monday 11/11/2019 to speak to Holly Horner the Service Manger and received a call back later that day. She only stated said "she wished she would have seen it" repetitively and offered no resolve. It was clear this dealer is not interested in customers being treated well or addressing the issues at hand. You would expect that the mechanics would use care in servicing the vehicles. The mechanic also left the car dirty with a white powdery substance on my dash board and floor mat, it was easy to clean, but you should receive your car back in the same condition or better. Do yourself a favor and go to another Toyota to get service. They just do not care. More

James David Hart Recommends Toyota of Vero Beach May I provide a "Service" for Toyota of Vero beach and their prospective Buyers. While I did not visit TVB, but purchased a vehicle from anoth May I provide a "Service" for Toyota of Vero beach and their prospective Buyers. While I did not visit TVB, but purchased a vehicle from another Dealership, the Staff of TVB are professionals. Any question you may have will be answered immediately. They are more than Salespersons, they Real People with Families as the rest of us. Give them an opportunity to serve you. The Real James David Hart. More

Above and beyond Great experience. The service department went above and beyond on a Saturday to sort out my Highlander. The dealership goes to great lengths to offer Great experience. The service department went above and beyond on a Saturday to sort out my Highlander. The dealership goes to great lengths to offer a wide variety of new and used cars. If you are in the market for a car, a visit to Toyota of Vero would serve you well. More

Feeling scammed’s pain. Went in not really looking to purchase, but after 4 1/2 hours of confusing conversations involving a salesman and finance person, we were worn down an Went in not really looking to purchase, but after 4 1/2 hours of confusing conversations involving a salesman and finance person, we were worn down and purchased a vehicle. Nothing was written down during the conversation, so we had no idea what discounts or trade in was until after we signed. Granted, it is nice and works for our needs, but the payments are way more than we wanted to pay and longer than we wanted to pay. Paperwork was messed up with the lending institution, it took almost 4 weeks to get it straightened out by calling the credit union. Name was messed up on paperwork and registration was incorrect and fixed it after we went to DMV. When we went back to try and sort it all out, was told, sorry, you signed the papers, it’s yours. We were told they would”buy” it back but at a severe financial loss to us. More

Their service stinks I bought my truck from Toyota of Vero Beach and have had it serviced there. The experience used to be as good as other Toyota dealers I used over many I bought my truck from Toyota of Vero Beach and have had it serviced there. The experience used to be as good as other Toyota dealers I used over many years in several states. No more. The massively expanded sales lot sits in front of a small, old service garage that has not grown for as long as I've been a customer. The larger load means unacceptably long service waits. Do I really need to wait hours for an oil change? Today i brought my truck in for a scheduled appointment. I added if it would be done in an hour. I was told yes. I came back to the service desk in an hour. The truck was still sitting outside untouched. Seriously? I'm done. More

Tim in service I have an older Prius and with Tims experience and professionalism it is in such great condition I am able to safely drive it up north. Tim took the t I have an older Prius and with Tims experience and professionalism it is in such great condition I am able to safely drive it up north. Tim took the time to listen to all of my many questions and concerns and answered them all. I highly recommend Vero Toyota and ask for Tim in the service department! More

Chrometech Wheels pitting, customer service Purchased 2015 Highlander little better than two years ago. Complained about pitting wheels at 2,000 miles. Complained each visit as car wash cannot Purchased 2015 Highlander little better than two years ago. Complained about pitting wheels at 2,000 miles. Complained each visit as car wash cannot clean. Told it is my environment yet I live within walking distance to Vero Beach Toyota. My warranty means nothing and I foolishly purshased an extended warranty. At 80 years old, made the worse decision purchasing and trying to support a local vendor. Cost of new wheels for this car which has 6,000 miles is $3,000 I was told. Thought Bob Quaile was a reputable person but my experience has proved me wrong. More

Where are all these 5 star ratings coming from? Dealt with this branch enough to know its what one usually expects from a car salesman. Dealt with the service department 5 different occasions and th Dealt with this branch enough to know its what one usually expects from a car salesman. Dealt with the service department 5 different occasions and the only thing these "professionals" have done is cost me money and not fixed my issues. Always excuses and never once a real fix. Take the extra time and go to the Melbourne toyota. On one occasion i had to bring my car back because they forgot to reattach my airbag, once they charhed me to "shave" my tires only to find out later one of them just wasnt balanced, twice my truck was there for a cold start knocking sound and was assured the problem was solved and it wasnt, had a guy at tire kingdom fix it instead, and just today told me my car was "good to go" after dropping it of for rough running issues and as soon as i pulled off of the lot onto the road had to immediately turn around as the problem was still there. All of this has cost me money and time. So again I ask, where are these 5 star ratings coming from? More

Used to be a great dealership - but not anymore. My wife and I have been taking her 2006 Scion xB to this dealership since 2007 for everything: maintenance, repairs, and even standard oil changes. Ov My wife and I have been taking her 2006 Scion xB to this dealership since 2007 for everything: maintenance, repairs, and even standard oil changes. Over the past couple of years we have noticed a decline in the attention to detail that justified paying the premium for “Toyota Certified” service. Repair recommendations were made without checking a the vehicle history to see what work was done within the past year, etc. This came to a head in August when the vehicle was brought in for a battery light coming on when the car started, and then disappearing after a couple of miles. When checked by the dealership’s service center, they deemed nothing wrong and sent it home with the light still turning on. Within a month, other systems started to fail confirming my “non-mechanic guess” that the alternator had gone bad. We were disillusioned with the service level at this point, BUT we still had Toyota complete the repair out of consistency. Within 24 hours, the new alternator they installed failed and her car died again. I had her car towed to the dealership and we were told it was a “faulty part” and they ordered ANOTHER alternator. When I asked to speak to management about the ordeal, the only person who was available was the Sales Manager. I explained that he probably wasn’t the person we needed to speak to, but he said “well, tell me anyway”. Upon conveying the issues, he was rude and claimed my wife was “already given a $250 discount” (which she was not) on the repair. We both left the dealership disheartened and disappointed. Afterwards, we contacted Toyota Customer Service and - after SIX WEEKS of conversation - we never heard from ANYONE from the dealership’s management. Not a soul could be bothered to follow up after almost ten years of loyalty to their business. Toyota of America has since taken actions to make amends and restore our faith in the brand itself, but any Toyota specific repairs will be done by a dealership outside of Vero Beach, Florida. If you plan on having your Toyota (or any vehicle) repaired, go anywhere that is not this dealership. More

Unhappy experience with service department We brought our Highlander back to Vero Toyota because a piece of molding had fallen off the door. At Stuart Toyota, they told us we would have to take We brought our Highlander back to Vero Toyota because a piece of molding had fallen off the door. At Stuart Toyota, they told us we would have to take it back to the dealer we got it from to have it replaced. Our 20k mile service was due, so we went back to Vero Beach, where we purchased the car. We were told this car came from Tampa and we would have to get the molding from them, even though we bought the car from the Vero Dealership, but they would see if they had it and follow up with us. No one ever followed up and at Stuart Toyota, they wash your car after they service it, but here, no courtesy wash was performed. We were very disappointed with this service department. More