Toyota Of Vero Beach

Feeling scammed’s pain. Went in not really looking to purchase, but after 4 1/2 hours of confusing conversations involving a salesman and finance person, we were worn down an Went in not really looking to purchase, but after 4 1/2 hours of confusing conversations involving a salesman and finance person, we were worn down and purchased a vehicle. Nothing was written down during the conversation, so we had no idea what discounts or trade in was until after we signed. Granted, it is nice and works for our needs, but the payments are way more than we wanted to pay and longer than we wanted to pay. Paperwork was messed up with the lending institution, it took almost 4 weeks to get it straightened out by calling the credit union. Name was messed up on paperwork and registration was incorrect and fixed it after we went to DMV. When we went back to try and sort it all out, was told, sorry, you signed the papers, it’s yours. We were told they would”buy” it back but at a severe financial loss to us. More

Scamed/redeemed I’m a disabled veteran who served in Viatnam. I purchased a new car and was completely taken advantage of. My son found a difference of $11,700 dollar I’m a disabled veteran who served in Viatnam. I purchased a new car and was completely taken advantage of. My son found a difference of $11,700 dollars of not only interest rate but additional products tacked on. I went back to address and was told I own that car. I involved my son who re-worked the entire deal (essentially buying again) and was assured previous deal would be nullified. This did not happen and now being sent two payment books. Astonished that anyone would take advantage of a human not to mention a Veteran like this. Even after being told that the sales and finance seized on a opportunity to misled a customer. They admitted to doing so. Please beware Toyota of Vero are criminal. UPDATE: they have redeemed themselves, off course not without persistence. They have addressed all concernes. Corrected paper work and deal. Including adding compensation to my son. In addition to making donations to local church and charities. I must say the general manager Jared should be recognized by his superior as he is a true professional. Best, Saved More

Perfect Great Service from Ron and Jason Nightingale! I felt I could trust them and make the purchase right then and there. I definitely recommend this place! Great Service from Ron and Jason Nightingale! I felt I could trust them and make the purchase right then and there. I definitely recommend this place! More

Update: Poor follow through. I reviewed this dealership before and complained because I had not received a title for a vehicle I paid cash for in January. After the review the sal I reviewed this dealership before and complained because I had not received a title for a vehicle I paid cash for in January. After the review the salesman contacted me (email) and said the title was just put in the mail and would I consider changing my review. Well guess what, still no title. We contacted Laura, the title clerk, and she said she would take care of it (she has said this before) and to give her a couple weeks. They have never been proactive or contacted us. We always have to contact them and then they usually just ignore our emails or messages. Good luck to anybody that buys a vehicle here and has a problem. More

Easiest transaction and Amazing (not-the-normal Salesperson) Dan Miles was amazing. Took time with questions and financials. The whole dealership is great overall. Dan had the patience of a saint teaching my 8 Dan Miles was amazing. Took time with questions and financials. The whole dealership is great overall. Dan had the patience of a saint teaching my 89 year old grams how to work the tech in her new Camry. More

AWESOME TRANSITION INTO MY NEW CAR Vero Beach Toyota/Kia is an AWESOME place to purchase your next car or truck ! I went there last night and had a great experience purchasing my new 2 Vero Beach Toyota/Kia is an AWESOME place to purchase your next car or truck ! I went there last night and had a great experience purchasing my new 2018 Kia Soul..! Kevin Summers was my salesman and he was AWESOME ! My whole experience was in a relaxed, easy environment and the whole transaction went very smooth and I wasn’t there for 5 hours either !!!!!! I highly recommend you to go buy your next car at Vero Beach Toyota/Kia and ASK FOR KEVIN SUMMERS ! More

Their service stinks I bought my truck from Toyota of Vero Beach and have had it serviced there. The experience used to be as good as other Toyota dealers I used over many I bought my truck from Toyota of Vero Beach and have had it serviced there. The experience used to be as good as other Toyota dealers I used over many years in several states. No more. The massively expanded sales lot sits in front of a small, old service garage that has not grown for as long as I've been a customer. The larger load means unacceptably long service waits. Do I really need to wait hours for an oil change? Today i brought my truck in for a scheduled appointment. I added if it would be done in an hour. I was told yes. I came back to the service desk in an hour. The truck was still sitting outside untouched. Seriously? I'm done. More

Tim in service I have an older Prius and with Tims experience and professionalism it is in such great condition I am able to safely drive it up north. Tim took the t I have an older Prius and with Tims experience and professionalism it is in such great condition I am able to safely drive it up north. Tim took the time to listen to all of my many questions and concerns and answered them all. I highly recommend Vero Toyota and ask for Tim in the service department! More

Poor customer service As a professional, people should be treated with respect and not laughed at when trying to purchase a car. I was left standing in the parking lot with As a professional, people should be treated with respect and not laughed at when trying to purchase a car. I was left standing in the parking lot with no assistance and lack of respect. I will probably go to a dealer that will show customer service in a professional manner. More

Chrometech Wheels pitting, customer service Purchased 2015 Highlander little better than two years ago. Complained about pitting wheels at 2,000 miles. Complained each visit as car wash cannot Purchased 2015 Highlander little better than two years ago. Complained about pitting wheels at 2,000 miles. Complained each visit as car wash cannot clean. Told it is my environment yet I live within walking distance to Vero Beach Toyota. My warranty means nothing and I foolishly purshased an extended warranty. At 80 years old, made the worse decision purchasing and trying to support a local vendor. Cost of new wheels for this car which has 6,000 miles is $3,000 I was told. Thought Bob Quaile was a reputable person but my experience has proved me wrong. More