Toyota Of Vero Beach

Came in and spoke to a service writer to set up a service appointment for the following Saturday for my 5000 miles service. Went to the dealership at the appointment time and they did not have me in their c appointment for the following Saturday for my 5000 miles service. Went to the dealership at the appointment time and they did not have me in their computer. Fortunately, the service area wasn't too busy and they had my oil changed, tires rotated and an alignement completed within 1hr and 15 minutes. More

Less than stellar buying experience We were looking for a used car and had a very clean, low mileage trade. We found a car that we liked and proceeded to negotiate a deal. The dealer's We were looking for a used car and had a very clean, low mileage trade. We found a car that we liked and proceeded to negotiate a deal. The dealer's appraiser valued our trade which I thought from my research was a bit low (a 2014 Honda Crosstour EX-L with Navi and 38,400 miles) but that is part of negotiations. No problem. When the salesman presented his first written offer the trade credit listed was more than $2,000 less than their appraised trade value. The salesman quipped that the difference was because the tread on the tires had a little less than 50% remaining and any vehicle that they trade to resell with less than 50% must get new tires. First, the tire life expectancy is a factor in the trade appraisal and secondly, a more than $2,000 difference for tires? Salesman, Brad, stated that this was part of the negotiation and he promised an increase for the trade allowance. Also, the dealer fee is $899.50 plus a license fee of $100 as well as an accessories charge of $1999.00. I questioned the accessories fee and Brad explained that this is a charge for a 3 year/36,000 mile warranty. The warranty would run concurrent with the remaining factory warranty so in essence, the warranty is effectively a 23 month warranty. We continued some back and forth negotiation and the dealer's offer was acceptable to me except for the warranty. I told Brad that we would buy the car at the written offer minus the warranty. Brad stated that the warranty is part of the deal and it was mandatory for us to purchase the warranty. I have never seen this tactic before and we did not make a deal. I will not be forced to purchase something that I do not want or need. More

The Service Department does not treat the customer well!!! The service department here does not treat the customer well! You would be better served by going to another Toyota dealer! I just purchased a new veh The service department here does not treat the customer well! You would be better served by going to another Toyota dealer! I just purchased a new vehicle a had running boards installed by them on 11/09/2019. Initially, I thought they did quality work, it was raining and could not see everything. After I returned home and took another look the running board cover was pinched in the frame on the drivers side. My son in law took a look and loosed it up and corrected the issue. I called on Monday 11/11/2019 to speak to Holly Horner the Service Manger and received a call back later that day. She only stated said "she wished she would have seen it" repetitively and offered no resolve. It was clear this dealer is not interested in customers being treated well or addressing the issues at hand. You would expect that the mechanics would use care in servicing the vehicles. The mechanic also left the car dirty with a white powdery substance on my dash board and floor mat, it was easy to clean, but you should receive your car back in the same condition or better. Do yourself a favor and go to another Toyota to get service. They just do not care. More

Just bought a new Kia Forte from Brian Raines. Top notch service. Highly recommend if your looking to buy a new or used car. The process was smooth and all the staff was friendly and not high pressure sales service. Highly recommend if your looking to buy a new or used car. The process was smooth and all the staff was friendly and not high pressure sales! Thank you all 😃 More

Top notch Dealership Very pleasant and knowledgeable sales force. Very helpful in selection of car options and which model would suit our needs. Would highly recommend t Very pleasant and knowledgeable sales force. Very helpful in selection of car options and which model would suit our needs. Would highly recommend to anyone needing a Toyota. More

If you’re in search for a new car, Vero Toyota is the place to go. They have a huge selection of vehicles, and they’re sales team is pretty awesome. Even if you don’t buy a vehicle the professionalism of place to go. They have a huge selection of vehicles, and they’re sales team is pretty awesome. Even if you don’t buy a vehicle the professionalism of Brian Raines is worth the experience. He’s funny, smart, personable, and trustworthy. Rare for a car salesman. He’s definitely the guy to go see! More

Ask for Brian, that's all you need to know. He will make sure you're set up for success in your vehicle buying experience. Pleasant to deal with, not your typical pushy sales guy. sure you're set up for success in your vehicle buying experience. Pleasant to deal with, not your typical pushy sales guy. More

Toyota of Vero Beach is great . They have a very knowledgeble staff and are always willing to help . Thanks to Brian Raines for all your help. knowledgeble staff and are always willing to help . Thanks to Brian Raines for all your help. More

Was a pleasent surprise. I have always feared dealerships. They made me feel like have known them my whole life. Really helped me and my family. dealerships. They made me feel like have known them my whole life. Really helped me and my family. More

Great experience Nice dealership. It was a pleasure working with Brian Raines. He was very helpful and knowledgeable. He was very efficient, helped my find the right Nice dealership. It was a pleasure working with Brian Raines. He was very helpful and knowledgeable. He was very efficient, helped my find the right car, and didn't up-sell me to death. I'll shop here again, and would definitely recommend. More