Toyota Of Vero Beach

Greg Mitchell was my fantastic,professional,well knowledged Finance Manager. He explained every detail of the lease contract and put me at ease so I could understand everything. He was very kind,pat knowledged Finance Manager. He explained every detail of the lease contract and put me at ease so I could understand everything. He was very kind,patient and pleasant. I left feeling very good about my new purchase. Thanks Greg.Because of you I have a new Camry. More

We purchased a New 2020 Toyota Tacoma from Jason Nightengale and had a great no hassle experience. If you want a great Salesman go to Toyota of Vero and let Jason assist you with your New or Used pu Nightengale and had a great no hassle experience. If you want a great Salesman go to Toyota of Vero and let Jason assist you with your New or Used purchase!! More

I had the best experience with Michelene. I went online to check for pricing to get a car, and her customer service was incredible which left me with just one choice which was to get the car. to check for pricing to get a car, and her customer service was incredible which left me with just one choice which was to get the car. More

I was curious and trying to figure out my options in either upgrading my vehicle or attempting to decide on what to do. In the process I was able to deal with an absolute professional, she was courteous either upgrading my vehicle or attempting to decide on what to do. In the process I was able to deal with an absolute professional, she was courteous in ever manner. Very patient and understanding, and trust me, I am not great with making decisions so I needed someone with this much patience. I would recommend this staff to any and everyone. Her name is Michelene G., I hope I wrote the spelling down correctly. She is the absolute best, if your in search or looking for options, ask for this employee from Toyota Vero Beach. Michelene G. More

Came in and spoke to a service writer to set up a service appointment for the following Saturday for my 5000 miles service. Went to the dealership at the appointment time and they did not have me in their c appointment for the following Saturday for my 5000 miles service. Went to the dealership at the appointment time and they did not have me in their computer. Fortunately, the service area wasn't too busy and they had my oil changed, tires rotated and an alignement completed within 1hr and 15 minutes. More

Less than stellar buying experience We were looking for a used car and had a very clean, low mileage trade. We found a car that we liked and proceeded to negotiate a deal. The dealer's We were looking for a used car and had a very clean, low mileage trade. We found a car that we liked and proceeded to negotiate a deal. The dealer's appraiser valued our trade which I thought from my research was a bit low (a 2014 Honda Crosstour EX-L with Navi and 38,400 miles) but that is part of negotiations. No problem. When the salesman presented his first written offer the trade credit listed was more than $2,000 less than their appraised trade value. The salesman quipped that the difference was because the tread on the tires had a little less than 50% remaining and any vehicle that they trade to resell with less than 50% must get new tires. First, the tire life expectancy is a factor in the trade appraisal and secondly, a more than $2,000 difference for tires? Salesman, Brad, stated that this was part of the negotiation and he promised an increase for the trade allowance. Also, the dealer fee is $899.50 plus a license fee of $100 as well as an accessories charge of $1999.00. I questioned the accessories fee and Brad explained that this is a charge for a 3 year/36,000 mile warranty. The warranty would run concurrent with the remaining factory warranty so in essence, the warranty is effectively a 23 month warranty. We continued some back and forth negotiation and the dealer's offer was acceptable to me except for the warranty. I told Brad that we would buy the car at the written offer minus the warranty. Brad stated that the warranty is part of the deal and it was mandatory for us to purchase the warranty. I have never seen this tactic before and we did not make a deal. I will not be forced to purchase something that I do not want or need. More

The Service Department does not treat the customer well!!! The service department here does not treat the customer well! You would be better served by going to another Toyota dealer! I just purchased a new veh The service department here does not treat the customer well! You would be better served by going to another Toyota dealer! I just purchased a new vehicle a had running boards installed by them on 11/09/2019. Initially, I thought they did quality work, it was raining and could not see everything. After I returned home and took another look the running board cover was pinched in the frame on the drivers side. My son in law took a look and loosed it up and corrected the issue. I called on Monday 11/11/2019 to speak to Holly Horner the Service Manger and received a call back later that day. She only stated said "she wished she would have seen it" repetitively and offered no resolve. It was clear this dealer is not interested in customers being treated well or addressing the issues at hand. You would expect that the mechanics would use care in servicing the vehicles. The mechanic also left the car dirty with a white powdery substance on my dash board and floor mat, it was easy to clean, but you should receive your car back in the same condition or better. Do yourself a favor and go to another Toyota to get service. They just do not care. More

Just bought a new Kia Forte from Brian Raines. Top notch service. Highly recommend if your looking to buy a new or used car. The process was smooth and all the staff was friendly and not high pressure sales service. Highly recommend if your looking to buy a new or used car. The process was smooth and all the staff was friendly and not high pressure sales! Thank you all 😃 More

Top notch Dealership Very pleasant and knowledgeable sales force. Very helpful in selection of car options and which model would suit our needs. Would highly recommend t Very pleasant and knowledgeable sales force. Very helpful in selection of car options and which model would suit our needs. Would highly recommend to anyone needing a Toyota. More

Toyota of Vero Beach is great . They have a very knowledgeble staff and are always willing to help . Thanks to Brian Raines for all your help. knowledgeble staff and are always willing to help . Thanks to Brian Raines for all your help. More