Toyota Of The Desert

staff was very helpful in making my decision. Very pleasant atmosphere and employees are very knowledgeable of there products and very helpful in making my decision on buying a new car. The servi Very pleasant atmosphere and employees are very knowledgeable of there products and very helpful in making my decision on buying a new car. The service department is also great! More

Great staff but long wait My experience as a first time buyer was pretty good. Very nice and knowledgeable staff. Took care of my needs and specifications on my vehicle. Only d My experience as a first time buyer was pretty good. Very nice and knowledgeable staff. Took care of my needs and specifications on my vehicle. Only down side was the wait time i experiences. About 5hrs. Other than that, i recomend this dealer over I-10. More

Lousy shady sales team!! Sold bogus service contracts. Shady sales team!!! Sold bogus service warranties with a bogus company!! The sales team did not follow the law either, concerning informed services!! Shady sales team!!! Sold bogus service warranties with a bogus company!! The sales team did not follow the law either, concerning informed services!! Email me !!! More

Great Help First time buyer and it was a good experience Great customer service.. Tim Gross is your man if your looking to purchase a new car. First time buyer and it was a good experience Great customer service.. Tim Gross is your man if your looking to purchase a new car. More

Great fast service Went in there for car maintenance and ended up traiding in my car since my lease was up but the service provided was great Santini was the person wh Went in there for car maintenance and ended up traiding in my car since my lease was up but the service provided was great Santini was the person who help me and was very fast with paperwork and provided great customer service Definitely recommend this dealership More

Happy returning customer!! I was very pleased with the overall experience. Erasmo and his team are the best!! It didn't take us too long to make a deal that I was very pleased I was very pleased with the overall experience. Erasmo and his team are the best!! It didn't take us too long to make a deal that I was very pleased with. This was my 3rd time buying a Toyota and I will keep coming back!! Good job guys!! More

Ran my credit without me knowing or even being there. My wife went looking to see if there was any opportunity to trade in our car and get a little nicer one. She did need me should we want to proceed, so My wife went looking to see if there was any opportunity to trade in our car and get a little nicer one. She did need me should we want to proceed, so she was just inquiring. During her time there she was working with Erasamo, who for the most part he was nice enough but seemed uninterested in working with us to make a deal on a old Highlander that has been sitting on your lot for months (I found that surprising but now understand why it is still there). He took the time to drive my wife and kids to my work in the car to let me see it which was very nice of him but when I mentioned offers for our trade in an attempt to see if you would match he said, "well you should sell it there" without blinking an eye or saying another word.. Really? I was also really surprised that the car when brought to my work looked as though it had been in multiple accidents with both the front and back bumper splitting at the ends and a large grind mark on the back passenger rim. What upset me about this interaction was not his unwillingness to make a deal, his lose, but was the fact that he got my information from my wife and ran my credit without informing my wife, informing me, having me sign anything or even being there... Isn't this illegal in some way? should I know he wasn't going to give us the deal I wanted, I would not have had him run my credit and in turn, lowering my score. this is very unprofessional and I hope that he does not do it again. More

Bad service Made an appointment for an oil service for a Saturday morning at 11:30. Upon arrival I was advised that it would take around two and a half hours for Made an appointment for an oil service for a Saturday morning at 11:30. Upon arrival I was advised that it would take around two and a half hours for the service as the dealership was busy. I told the adviser that I had made an appointment but it did not matter. I left without the service. I don't know what the point of making an appointment is as they could not honor their commitment. I went to Firestone in Cathedral City and couldn't be happier. More

Toyota Care sent Pride Towing and Recovery of Irvine (Lupe) Toyota Care sent an incompetent technician to start my Highlander 2014 in my garage. 1-27-16 He totally disabled the SUV. Fried the fuses and killed Toyota Care sent an incompetent technician to start my Highlander 2014 in my garage. 1-27-16 He totally disabled the SUV. Fried the fuses and killed the battery. I called AAA and they towed it into Toyota of the Desert in Cathedral City, CA. Adrian Meza, Service Consultant was very understanding and caring. They repaired my SUV and I paid $360 as the damage was not under warranty. I understood this and paid. Then submitted a claim to Toyota Care for repayment. At first the third party denied my claim but after speaking to the supervisor it was honored and I have been repaid. All Happy Now, thank you Adrian Meza! Brenda More

Service Fail Had an appointment for an oil service on 01/23/16 in the am. Upon arriving I was advised that I would have to wait at least two and a half hours for s Had an appointment for an oil service on 01/23/16 in the am. Upon arriving I was advised that I would have to wait at least two and a half hours for said service as "They were backed up". I left. What's the point of making an appointment if they don't honor it. Total waste of time. Guess I'll try Firestone. I hear they honor their commitments. More