Toyota Marin

Amazing team Martin and George will help you like a few will. Made the heavy process of buying a car so light and smooth. Thanks again for my first car purchase Martin and George will help you like a few will. Made the heavy process of buying a car so light and smooth. Thanks again for my first car purchase in the US More

Easy process I knew what car I wanted and I went to Toyota Marin and I spoke with Dylan Robinson and he made the deal quick and pain free. This was definitely not I knew what car I wanted and I went to Toyota Marin and I spoke with Dylan Robinson and he made the deal quick and pain free. This was definitely not the horror stories you read about online. More

Childish, hardsell and inappropriate. I had initially contacted Brian at Marin Toyota about a yellow used Prius C, and scheduled a test drive. I arrived with cash in hand, mold vehicle's t I had initially contacted Brian at Marin Toyota about a yellow used Prius C, and scheduled a test drive. I arrived with cash in hand, mold vehicle's title to trade in, and was excited to see if the Prius C would work. I was greeted by two young men who were childish and inappropriate. I stated that I was looking for the yellow Prius C and they laughed. I asked what they were laughing about, and if it was the car. No, it was the word, "yellow" and then one of them (not Martin), said, "Don't worry; it's not like you have boogers on your face or something." Literally, he said that. If you are in 5th grade and hanging with your buddies, that's funny and fine to say. But, not at work and not to a customer. But, the booger joke elicited more laughter from Martin and the young man who thought he was being funny. I knew immediately that no matter how much I liked the yellow Prius, I would not give this company any money. But, since I had driven down from Sonoma County, I decided to do a test drive anyway, and see if the Prius C was even an option. While I had hoped to meet up with Brian -- with whom I had talked earlier -- he was busy. I was left to deal with Martin, who was clearly no more mature than his coworker. Martin told me a lot of misinformation, such as, "Marin Toyota is special. We have a 3 day return policy, no questions asked. That makes us stand out from the competition." I explained that many places had 7 to 10 day return policies. And, "This car was a lease, which means they had to keep it in great condition." Upon getting into the car, Martin immediately, without simply asking me to roll up the window, leaned over, his head nearly in my lap, and rolled up the driver's side windows. Again, not a great deal of maturity. Hoping to salvage a very unenjoyable test drive (the car has poor visiibility, Martin was pushy and problematic), I asked Martin a little about himself. When I learned he lived in Novato, I asked for how long. Martin, for undiscernible reasons, said, "Guess." I told him that I was not interested in playing guessing games. Throughout this experience, Martin did an awkward version of the hard sell. After I said I was not interested in games, he said that Toyota Marin does not play games, and that they have one low price. He next saw a small Lexus and told me how he could put me in one of those, although I had no interest except the Prius, and had made that clear. Despite this awkward, inappropriate and uncomfortable test drive, Martin suggested that we look through the rest of the inventory and see what else I might like to drive. I will never go there again and would advise others to avoid this place. More

Great Purchase Experience! John Chan did a great job as Sales Consultant to make my experience purchasing a new car as seamless as possible. I would recommend this dealership a John Chan did a great job as Sales Consultant to make my experience purchasing a new car as seamless as possible. I would recommend this dealership and John to others. More

Just bought a TRD OFF ROAD! Staff were friendly, not pushy like many other dealerships. Fair pricing , no back and forth haggling, certified vehicles. George was a fun guy to wor Staff were friendly, not pushy like many other dealerships. Fair pricing , no back and forth haggling, certified vehicles. George was a fun guy to work with. More

Extremely happy! I avoided buying a car for many years as the process of it had always been such an unpleasant game of sorts. I researched Toyota Prius V’s before fin I avoided buying a car for many years as the process of it had always been such an unpleasant game of sorts. I researched Toyota Prius V’s before finding the perfect one at Toyota Marin. As fate would have it, George Tenido assisted me with the sale, making the whole experience a positive one. Colt Davis was patient with my many questions on the financing and paperwork, staying very late on a Saturday night to get the deal done. It made my life easier that they delivered the car to me, which I greatly appreciated. I have shared about it with others, and will continue to do so as the days of old school haggling are over at Toyota Marin. I felt respected and supported. I couldn’t have asked for a better experience! More

Easiest time I've ever had buying a car George was very responsive and made the whole process very easy. I appreciated his going through all the electronics of the car with me. Catherine George was very responsive and made the whole process very easy. I appreciated his going through all the electronics of the car with me. Catherine was very professional and friendly, and explained all the financing options very clearky. More

AWSOME buying experience I worked with Dylan Robinson and he did a super job making it easy for me to buy a car. The whole store was helpful and made experience easy and fun. I worked with Dylan Robinson and he did a super job making it easy for me to buy a car. The whole store was helpful and made experience easy and fun. More

Friendly car buying experience Excellent experience! I found the car I wanted online and started communication with George via email. He answered all of my questions and did not p Excellent experience! I found the car I wanted online and started communication with George via email. He answered all of my questions and did not pressure me at all. After a week or so getting things organized on my end, my husband and I made the 2 hour trip to the dealership. George even came in on his day off to help us. We were there for about 2 hours and came home with the car we wanted for the fair price listed. I was skeptical about going to a dealership so far from home, but I am glad we did. The customer service and pleasant staff was well worth the drive. I would highly recommend George and his associates. I have bought a lot of cars in the past and this is the first time I haven’t felt pressured at any point. Usually when you get to the finance person it gets tense, but Cathy was welcoming, knowledgeable about the terms and the vehicle and did not try to pressure us into adding anything to our purchase. More

John Chan was terrific! John was so easy to work with. He gave me comprehensive information, simple, competitive pricing from the outset, was responsive to my questions, and John was so easy to work with. He gave me comprehensive information, simple, competitive pricing from the outset, was responsive to my questions, and showed a genuine interest in and desire to meet my needs in a professional, timely and unpressured manner. Terrific! More