Toyota Marin

Everyone very professional and helpful.. George and Colt were very eager to help us with the purchase of the 2016 Nissan Sentra...They either answered or got the answer to all of our question George and Colt were very eager to help us with the purchase of the 2016 Nissan Sentra...They either answered or got the answer to all of our questions and concerns...We arrived with enthusiasm and left very satisfied...We had told George that my we would be driving to southern Calif., he assured us the car would be fine...I am answering this E-Mail from Palm Springs...The car performed just fine as we expected...To all involved in the garage area we did not see and the showroom we did to the final office with the paperwork we say THANK-YOU... More

Highly recommended Very relaxed buying experience with Talía. I never felt pressured, and she and her colleagues were forthcoming when I asked questions. I would go back Very relaxed buying experience with Talía. I never felt pressured, and she and her colleagues were forthcoming when I asked questions. I would go back there for sure. More

Excellent I loved it, first time purchasing a vehicle! the help I received from Talia and the rest of the staff was so AMAZING!! Thank you! I loved it, first time purchasing a vehicle! the help I received from Talia and the rest of the staff was so AMAZING!! Thank you! More

Great Experience No issues. In and out quickly. Good service. Painless experience. Even though we had to drive a ways, they had what we wanted and got the job done qui No issues. In and out quickly. Good service. Painless experience. Even though we had to drive a ways, they had what we wanted and got the job done quickly and efficiently. More

On Monday the 4th of this month I went into to Used Toyota Marin seeking services to buy a new car. I was pleasantly greeted by a gentlemen named Brian Cho. He was eager in taking his time to showcase Toyota Marin seeking services to buy a new car. I was pleasantly greeted by a gentlemen named Brian Cho. He was eager in taking his time to showcase a selection of cars. He was knowledgeable and attentive and personable making me feel comfortable in a environment where I had no knowledge in the cars. Due to his diligent effort within a short matter of time he found a car that suited me perfectly 2016 Toyota Corolla. More

Easy no hassle This dealership had the Truck I wanted was low key and it had a gong. This was the best car buying experience I have ever experienced. I worked with This dealership had the Truck I wanted was low key and it had a gong. This was the best car buying experience I have ever experienced. I worked with Dylan Robinson and he was great More

Great customer service George was a breeze to work with! He was very knowledgeable about thr car i was interested in and helped answer all of my concerns. He also went the e George was a breeze to work with! He was very knowledgeable about thr car i was interested in and helped answer all of my concerns. He also went the extra mile to make sure that my spare key got reprogrammed. Would definitely recommend Toyota Marin & George Tenido to anyone looking for a new vehicle! More

Quick, courteous, and accommodating This place runs like a well-oiled machine. They had the car I’d been looking for and gave me a great bottom-line price. Nicholas was thorough, friendl This place runs like a well-oiled machine. They had the car I’d been looking for and gave me a great bottom-line price. Nicholas was thorough, friendly, and completely professional. I was in and out in a few hours with no hitches. Couldn’t have been a smoother experience. Great service. More

Great working with Nick at Toyota Marin We had an excellent experience working with Nick yesterday and today. He was business like and personable. The car was delivered quickly. Everything w We had an excellent experience working with Nick yesterday and today. He was business like and personable. The car was delivered quickly. Everything went smoothly. Thank you! More

They don't take care of their loyal customers I'm a customer since 2009 and have purchased two vehicles at Toyota Marin. The most recent will be my last. I not only will never again purchase a CPO I'm a customer since 2009 and have purchased two vehicles at Toyota Marin. The most recent will be my last. I not only will never again purchase a CPO vehicle, but also will never again buy a car from Toyota Marin. The sale went OK. Martin Sumayan is a nice young man doing a good job. It was after Toyota had my money that the disappointment began. Two weeks after I bought the car--a CPO vehicle, mind you--the battery died and stranded me. Had to call for a jump-start. No problem, I thought. I just bought the car two weeks ago, and I have an awesome warranty that comes with all CPO vehicles, a warranty that I was assured over and over was amazing. Next time I need an oil change, I'll have them check the battery. Took it into my local dealership in San Bruno, and the rep there says sorry, the warranty doesn't cover the auxiliary battery, which is what needed replacing. It covers all batteries except that one. Really? So on top of the $550 worth of other maintenance work that wasn't covered by the warranty, I'll need to pay $300 for a new battery. I tell him that can't be the case. I just bought the car! The battery was obviously dying when it was sold to me. Of course the dealership will help me out, I thought. Called to speak to Martin, and after he checked with his manager, I was told no, they wouldn't pay a dime. Not one dime. I've spent $46,000+ at that dealership in the last 10 years, and they decided instead of keeping a loyal customer happy and doing what's fair, they were going to find a loophole in the warranty and save themselves $300. Even the rep at my dealership was shaking his head and wondering what Toyota Marin could be thinking. I paid about $4,000 more for a CPO vehicle than if I bought just a used one. That CPO certification doesn't mean much. When I first bought the car, I had three days to return it, and during that period I took the car to my uncle, a mechanic, who had a good look. He gave me evidence that the CPO inspection had been careless and incomplete. So beware if you think it's worth much. Then I come to find out that the warranty they were touting so highly has loopholes that they will use to deny you coverage. To top it off, when I asked for a manager to talk to about the issue, Martin gave me the number of Eric Truong, the GSM. Tried to get him on the phone so I could explain all this to him instead of writing this review. Never called me. I know he got the message. I guess I just wasn't important enough to warrant a call. And I'm done playing phone chase. So, Toyota Marin, for the amount of $300 you saved by refusing to cover the dying battery you sold me--a problem that left me stranded a mere two weeks after I bought the car--you've lost a customer. That was a bad calculation on your part. Like I said, $46,000 is what I've given you over the last decade. And if you looked after your CPO customers and treated that certification like it was worth a xxxx, I would have gladly turned to you the next time I buy a vehicle. Very disappointing. More