Toyota Knoxville - Service Center

Lemon Andy Bolt and Alvaro are the only 2 people that were helpful. It has been a nightmare dealing with this dealership. Purchased a used vehicle 2004 Andy Bolt and Alvaro are the only 2 people that were helpful. It has been a nightmare dealing with this dealership. Purchased a used vehicle 2004 GMC Yukon Denali on March 4, 2016. March 5th, 2016 check engine light comes on that night. Take car to Advance Auto on Sunday March 6th, 2016 and they hooked it up to scanner . The scanner read a transmission code. I took the car back to Toyota of Knoxville on Monday March 7th 2016 and this is where the BS begins, smh. I was sold a warranty when I purchased my vehicle. My warranty states that I have to take my car to back to dealer (which is Toyota of Knoxville ) if the dealer is within 60 miles of my residence. One of the guys in the shop told me it was nothing they could do and I had to take my car to Chevy dealer (car I purchased is a GMC). I told and should the guy what the warranty states. He still tried to tell me to take it to Chevrolet. After he made some calls, he told me it would be a 30 minutes to a hour before they could check my car. I dropped it off. Got a call from Toyota that it was the transmission and I need to take it to Chevrolet dealership. So I pick my car up. Next day take my car to Beatty Chevrolet and paid $115 for them to tell me the same thing Advance auto and Toyota of Knoxville told me. It's the transmission and the warranty that I was sold by Toyota of Knoxville said that I had to take the car to Aamco transmission because the transmission was replaced there 2 years ago. I go to Aamco transmission on Kingston pike and they tell me it's nothing they can do about that because the warranty for their work was for 1 year. I tell Toyota of Knoxville who sold me this lemonade lemon warranty what was going on. They told me they would look into it. Next they said bring it back to Toyota of Knoxville and they will get it taken care of and have it replaced. Took it to them on Thursday March 17th, 2016 and dropped it off. The next day I was told it had to be inspected by the warranty company and that could take up to 48hrs. I called and asked about a rental because the warranty has something in there about a rental if car is being repaired. Finally got a call that the warranty company is going to pay for new transmission. The new transmission will be here in up to 3 dayso and another 3-4 days for installation. They say I will have to pay $100 deductible. I feel Toyota of Knoxville should pay that or give me a rental for $115 that I spent at Beatty Chevrolet. That money could have been used for a rental or the deductible. I cant get any answers from anyone at Toyota of Knoxville. I have been trying to get a hold of anybody but i keep getting ignored. I have left emails and messages but nothing. They keep giving me the run around. I want answers. My wife and I work, kids have activities after school that they go to. It's hard trying to share a car. If I 2anted to be treated like cap I would've went to a buy here, pay here dealer. I just want a dependable car without issues. This shouldn't be happening and I haven't had the car for 3 weeks, shame on Toyota of Knoxville. Update 3/30/16 Go a call on Saturday that my transmission came in but it was dented. Was told by service guy Drew that it would be another 4-6 days before another transmission will be here. Got a call on Tuesday that my car was ready. It's obvious that they put the dented transmission in my car. I pick car up and driving today the car has a stutter. I take it back and told them what was going on. They said they will test drive it to see. I waited over an hour. My car was in the same spot. I ask about my car and they finally send someone out to test drive it. They come back and said nothing was wrong. I told him to get in the car with me. He felt the stutter I was talking about. It was also a leak from under the car that he said was from when they topped off the fluids. It is still leaking every time I drive it. Smh, these guys are freaking terrible. This car is obviously a lemon. I want to know what can I do to get out of this deal/car? I haven't made the 1st car payment yet (not due until the 18th). This is crazy and has been very stressful. More

Great dealership Bought my vehicle & have it serviced at this dealership. They are great to deal with & would highly recommend for quality, professionalism, courtesy Bought my vehicle & have it serviced at this dealership. They are great to deal with & would highly recommend for quality, professionalism, courtesy & honesty. I'm a female and have been treated with respect. More

TOYOTA KNOXVILLE TO THE RESCUE When our PRUIS was harmed by an untrained tow truck operator who didn't know how to jump start a hybrid, TOYOTA KNOXVILLE accepted the towed in car fo When our PRUIS was harmed by an untrained tow truck operator who didn't know how to jump start a hybrid, TOYOTA KNOXVILLE accepted the towed in car for immediate repairs. Their team diagnosed the problem immediately and had me back on the road before the afternoon was over. The professional care and courtesy extended was much appreciated after a frustrating complication following a simple jump start request to AAA. John Moore was the advisor who "held my hand" from the first phone call to the offer for a driver to pick me up. Finally, he gave me a full explanation of the problem, how it was solved and handed me over to the cashier for an efficient check out. More

Exceptional! Am always pleased and impressed with the exceptional service I receive at Toyota Knoxville! Will most likely purchase my next car there mainly becaus Am always pleased and impressed with the exceptional service I receive at Toyota Knoxville! Will most likely purchase my next car there mainly because I think Toyota is the best car for my money, but secondly, because I know I can count on exceptional service from this dealership. That means a lot! More

Recent service experience We took our new Lexus there for an oil and filter change. The work was finished quickly and they treated us like Royalty. There was a small grease s We took our new Lexus there for an oil and filter change. The work was finished quickly and they treated us like Royalty. There was a small grease smudge on the drivers door armrest and they cleaned it quickly and carefully when we pointed it out. More

Great Service We have used this dealership for service since we bought our 2008 Prius and have always been very pleased with their kind, courteous, and responsive s We have used this dealership for service since we bought our 2008 Prius and have always been very pleased with their kind, courteous, and responsive service. The waiting area is very pleasant and comfortable. We live about sixty miles away and they are always prompt and efficient in getting us in and out. When the car needed repair recently and snow was forecast for our area, they completed the repairs so that we could pick up the car before the storm. Mary was most helpful in explaining what needed to be done and helping us. More

Recall work I had a recall on my 09 Yaris. Eddie Tweed was my Service Writer. He got me in and out very quickly. Great service! Very pleased with their shop and a I had a recall on my 09 Yaris. Eddie Tweed was my Service Writer. He got me in and out very quickly. Great service! Very pleased with their shop and ability to repair my car. More

Hail Damage Repair I had hail damage that was repaired by Toyota of Knoxville. I was very satisfied with the work performed by the body shop. They delivered the Lexus RX I had hail damage that was repaired by Toyota of Knoxville. I was very satisfied with the work performed by the body shop. They delivered the Lexus RX 350 to me and my 8 year old car was shining like a new one. I would highly recommend this body shop for the quality work that exceeded my expectations. More

Amazing fast and friendly service! Engine light came on and decided to stop. They took me right in with no appointment and took care of everything very quickly. Service man Kelly Wil Engine light came on and decided to stop. They took me right in with no appointment and took care of everything very quickly. Service man Kelly Williams was the best. Fast and very friendly quality service. I will recommend to everyone! Thank you, a customer for life!!! More

A great experience Having just moved into the area from NY, we did not know anything about any of the Toyota dealers in the area. It was a blind choice and turned to be Having just moved into the area from NY, we did not know anything about any of the Toyota dealers in the area. It was a blind choice and turned to be an excellent choice. They do an excellent job with the service and fully explaining the work and the condition of the car. The waiting room is like a mini vacation. More