Toyota Knoxville - Service Center

Routine Service It was time for my 15,000 service. It was a timely visit as expected and the C/S rep was informative on the present and future needs. It was time for my 15,000 service. It was a timely visit as expected and the C/S rep was informative on the present and future needs. More

Timeliness I was there to get my airbag replaced and an oil change. I expected the wait to be much longer than it was. I have waited for over 2 hours just for I was there to get my airbag replaced and an oil change. I expected the wait to be much longer than it was. I have waited for over 2 hours just for an oil change, so i was prepared for a long wait, but it all was finished way before the time given. Yeah. More

Labor Day Weekend Even though my wait was longer than I wanted, I had dropped by on a holiday weekend without an appointment. My car was ready much sooner than promised Even though my wait was longer than I wanted, I had dropped by on a holiday weekend without an appointment. My car was ready much sooner than promised, and was taken care of efficiently. The service writer was helpful, polite, and made sure to answer all my questions thoroughly. My car was perfect. The whole experience was pleasant and surprisingly quick with no appointment. And, I appreciated the courtesy of the entire service lane staff. More

I was in and out quicker than expected. 80,000 mile check of my Avalon. I've always found your service reps to be very professional and obliging. Can't understand why your service managers 80,000 mile check of my Avalon. I've always found your service reps to be very professional and obliging. Can't understand why your service managers are not listed below. They are the only contact that most customers ever see when coming into your facility for service. I've never had a problem with any of them over the years - 12 years, in fact. It is my opinion that your prices are a bit much when essentially I'm generally in for usually just an oil change and maybe a tire rotation and come out with a $75.00 bill. More

Customer service is great The reception in the service department is first class as are the parts department employees in assisting with parts requests. The complimentary coff The reception in the service department is first class as are the parts department employees in assisting with parts requests. The complimentary coffee and car wash are just a couple of added perks that make this dealership special. More

No complaints as your staff did an excellent job. The young gal in your service department did an excellent job of taking care of me and my vehicle. Polite, timely, courteous, and personal.. Plus two The young gal in your service department did an excellent job of taking care of me and my vehicle. Polite, timely, courteous, and personal.. Plus two of your service management staff asked if they could assist me in any way. I'm sorry I don't know their names. More

Terrific Patrick Roberts greeted me by name at my car when I pulled up. He quickly got me into the courtesy shuttle which was departing. He got my car serviced Patrick Roberts greeted me by name at my car when I pulled up. He quickly got me into the courtesy shuttle which was departing. He got my car serviced and returned to me promptly. Great experience. More

Oil change Good have been taking my car here since it was new.Happy with the service each time.Will continue to use service dept.in the future. Good have been taking my car here since it was new.Happy with the service each time.Will continue to use service dept.in the future. More

15K check up Personnel were friendly and professional. I was a little early, but you took me right in and had my Sienna back in about 45 minutes. Good job!!! Personnel were friendly and professional. I was a little early, but you took me right in and had my Sienna back in about 45 minutes. Good job!!! More

Service Mary Linebaugh was exceptional and very helpful. Best service in last two visits. She took the time to check everything and went out of her way to fix Mary Linebaugh was exceptional and very helpful. Best service in last two visits. She took the time to check everything and went out of her way to fix my seat belt in back seat area. Listened carefully to my concerns and made sure all was done to my satisfaction. She will be my go to person in future visits. Thank you. Debra Cheves More