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Toyota Knoxville - Service Center

Knoxville, TN

3.3
577 Reviews

577 Reviews of Toyota Knoxville - Service Center

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September 18, 2017

Scheduled maintenance I took my car in when the maintenance required light came on. They already know what to do since I always take my car here. They were finished quick a More

by Upallnite204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Coker
Sep 18, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We are glad our staff has continually exceeded your expectations! We hope to see you back at our dealership for your next vehicle need! Sincerely, Toyota Knoxville

September 18, 2017

very excellent and professional service fast and exact service that I expected. thanks so much. also very kind explanation with the service I got and it's perfectly done within the time the More

by bontoyota3050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Roberts
Sep 18, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We are glad that Patrick and our service staff was able to make your experience enjoyable! We look forward to seeing you back at our dealership! Sincerely, Toyota Knoxville

September 16, 2017

great service the service teck was very good and let me now everything I need to now about my car I hope I get him need time. More

by tom c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vann Vestal
Sep 18, 2017 -

Toyota Knoxville responded

Tom, Thank you for the positive review! We greatly appreciate your business! Sincerely, Toyota Knoxville

September 07, 2017

Customer Service the level of excellence never ceases to amaze me! On this visit, Conner Reis was my service rep. He demonstrated a high level of professionalism, fr More

by sixtieschk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chloe R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We are glad that Connor and the rest of our service team was able to make your experience enjoyable. We hope you continue to utilize Toyota Knoxville for all of your vehicle needs! Sincerely, Toyota Knoxville

September 05, 2017

Very pleasent Exceptional service, did not take long. Nice waiting area, I enjoyed the free beverage. I was also pleased with the phone charging area that was avail More

by AprilS46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We look forward to seeing you in our dealership again! Sincerely, Toyota Knoxville

September 03, 2017

Good service department! I had a good experience with this dealership. They gave me a free drink when I dropped off my car which was super nice and I bought a cinnamon roll wh More

by Tink67834
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think it was one of the Johns , John Moore
Sep 06, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We hope to see you at our dealership again! Sincerely, Toyota Knoxville

September 03, 2017

Replacement damaged tire I had purchased my tires at Toyota Knoxville and I had a tire separating from the dry wall. I came in for a replacement, was told my cost with road ha More

by Nancybear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chloe R
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2017 -

Toyota Knoxville responded

Nancy, We are sorry that your experience at our dealership was less than exceptional. We will address this matter with the involved parties as a way to continually improve our service department. We apologize for the issue, but greatly appreciate your business. Sincerely, Toyota Knoxville

September 02, 2017

Excellent Service and great dealership. I had my van in for 90,000 mile service and it was completed in time estimated and I was kept up to date on the status. Thanks! More

by EWPritchard001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We are glad that our staff was able to make your visit enjoyable! We hope you continue to utilize Toyota Knoxville for all of your vehicle needs! Sincerely, Toyota Knoxville

September 01, 2017

Painless Jon Mertz was very up front and informative. He kept me updated through the process and was very pleasant to do business with. I look forward More

by RK9LIVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We hope to see you back at our dealership again! Sincerely, Toyota Knoxville

August 31, 2017

Incredible service Just brought my car in for the recommended 10,000 mile service. What a pleasure to do business with Toyota Knoxville. It was easy to make the appointm More

by Wanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Roberts
Sep 01, 2017 -

Toyota Knoxville responded

Thank you for the positive review! We are glad that Patrick and the other members of our staff were able to make your experience enjoyable! We greatly appreciate your business! Sincerely, Toyota Knoxville

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