Toyota Knoxville - Service Center

diagnostic ran to figure out the lights being on They had it in and out and fixed the problem and explained to me everything that was going on and changed my oil my car is better than ever and no lig They had it in and out and fixed the problem and explained to me everything that was going on and changed my oil my car is better than ever and no lights on at all More

Failure of service to refill windshield washer, Generally satisfied with service but on 60,000 mile for my 2013 Sienna they noted that they refilled the window washer and normally this would not be Generally satisfied with service but on 60,000 mile for my 2013 Sienna they noted that they refilled the window washer and normally this would not be big problem, but when we were in the Cleveland Ohio area and the temps were in the low teens the window washer fluid froze. We were without a cleaner for our trip back from Cleveland in slush, salt and road spray. It caused us several extra stops to try to get some visability. We bought fluid at a Pilot station that was set for -20 below and added about 1/4 bottle in a system that was supposed to be full. We finally got some cleaner working when we got south far enough and the temperatures reached 30 Degrees.. The obvious conclusion is they did not fill the washer with fluid and whatever was in there was not able to resist freezing in cold temps.. We were very disappointed and felt that the service department mistake put our safety at risk. More

Excellent My TOYOTA representative "John" was "GREAT". He took time to go over all the questions I asked and helped Me with selecting my tires and explaine My TOYOTA representative "John" was "GREAT". He took time to go over all the questions I asked and helped Me with selecting my tires and explained What all would be checked with my Oil change More

Very professional Toyota of Knoxville is always very professional when I take my car in for service. Our service representative was nice and friendly. Top notch service Toyota of Knoxville is always very professional when I take my car in for service. Our service representative was nice and friendly. Top notch service again. More

4 wheel alignment The only disappointment was I received no record of how far out of alignment each wheel was before and after alignment. This should be remedied. The only disappointment was I received no record of how far out of alignment each wheel was before and after alignment. This should be remedied. More

The service was great. They took my car in right away and in less than an hour the car was finished and I was on my way. Matt was quick to respond and answered all my quest They took my car in right away and in less than an hour the car was finished and I was on my way. Matt was quick to respond and answered all my questions. It was a very good experience. More

12 months warranty service I brought my 2017 Toyota RAV4 in for the 6 month and 12 month warranty service check up. Both times the service employee was very nice and explained I brought my 2017 Toyota RAV4 in for the 6 month and 12 month warranty service check up. Both times the service employee was very nice and explained the procedure to me. They gave me an estimated time the vehicle would be ready, Both times my vehicle was ready at the times they estimated. Very nice facility and staff. More

Matt Goss and the service department did a GREAT job Matt and his associates did a great job diagnosing warning lights on the dash and quickly solved the problem. Matt was awesome in communicating and up Matt and his associates did a great job diagnosing warning lights on the dash and quickly solved the problem. Matt was awesome in communicating and updating. Very trouble free experience More

Great Customer Service Matt Goss has helped me a couple of times in the past year with maintenance issues with my 4runner. He was courteous and kept me posted throughout th Matt Goss has helped me a couple of times in the past year with maintenance issues with my 4runner. He was courteous and kept me posted throughout the process on the work being performed and when I could pick up the vehicle. Overall a great job! More

Professional service and quickly done I continue to be impressed with Toyota of Knoxville, both in its facility and the way they treat their customers. In the 50+ years I have been drivin I continue to be impressed with Toyota of Knoxville, both in its facility and the way they treat their customers. In the 50+ years I have been driving, they are head and shoulders above all other dealerships I have used. More