Toyota Knoxville - Service Center

Excellent service! It's a pleasure to have my car serviced at Toyota Knoxville. As soon as we drove up, Jon Mertz met us, and checked my car in for service. He took us It's a pleasure to have my car serviced at Toyota Knoxville. As soon as we drove up, Jon Mertz met us, and checked my car in for service. He took us to his office and explained what would be done and approximately how long it would take. He said it would take about an hour and a half, but he called us in just an hour. My car had been serviced and also washed and it was ready to go. Great Job! More

Service Got in on time and the checkup was completed sooner than I expected. The snack employee was friendly and efficient. Everything was fine; you even wa Got in on time and the checkup was completed sooner than I expected. The snack employee was friendly and efficient. Everything was fine; you even washed by car. More

service Brought vehicle in for 1st visit. The service was excellent and prompt. Couldn't be happier with the service at Toyota of Knoxville. Thank you Brought vehicle in for 1st visit. The service was excellent and prompt. Couldn't be happier with the service at Toyota of Knoxville. Thank you More

Exceptional service I bring my vehicle in every 6 months for a checkup and the auto-butler. They give me a loaner car, I go shopping for about 3 hours, and they send me I bring my vehicle in every 6 months for a checkup and the auto-butler. They give me a loaner car, I go shopping for about 3 hours, and they send me a txt when my 4runner is ready. Needless to say I look forward to my visit every 6 months. They do excellent work, my vehicle is spotless, and everyone I have ever spoke with was very nice. It appears to me the employees really like their jobs too. More

I love toyota this dealership always has the friendly staff know they job, straight forward when having to have extra service completed. Please keep up the good wo this dealership always has the friendly staff know they job, straight forward when having to have extra service completed. Please keep up the good work. More

Great service department This is my third Toyota and all get taken to Toyota of Knoxville. Friendly and courteous. Love the little food service area. Coffee is free to cust This is my third Toyota and all get taken to Toyota of Knoxville. Friendly and courteous. Love the little food service area. Coffee is free to customers. More

Very good!! Always, friendly, helpful and quick. Pleasure to come here. Had my 65000 mile service completed. Bought some seat protection at the parts counter and Always, friendly, helpful and quick. Pleasure to come here. Had my 65000 mile service completed. Bought some seat protection at the parts counter and ate at the snack bar. More

Exemplary Customer Service I didn't receive this rating review the last time my vehicle was in for service so my comments are for Chris who handled the service this time and for I didn't receive this rating review the last time my vehicle was in for service so my comments are for Chris who handled the service this time and for Barry who did the prior service. It is a pleasure to have a customer service encounter with people who genuinely know the meaning of customer service. Both Barry and Chris were polite, understood the service needs and made sure that those needs were met efficiently. In today's world of "customer dis-service", it is reassuring to know that at least at Toyota Knoxville there is still "service with a smile". More

Wonderful All the times we have gone to this dealership we have been treated exceptionally well. Much better then we are used to being treated by an auto dealer All the times we have gone to this dealership we have been treated exceptionally well. Much better then we are used to being treated by an auto dealership. From our sales experience to our most recent service appointment we have been impressed. They are more then willing to answer any questions we have and everyone is willing to help you instead of just passing you of to someone else. Great job and thank you for being so wonderful! More

Body Shop Performance When car was delivered to Body Shop for minor repair Keith helped me to get a rental car after Hertz dropped the ball. Kristen set me up with a Toyo When car was delivered to Body Shop for minor repair Keith helped me to get a rental car after Hertz dropped the ball. Kristen set me up with a Toyota Camry similar to my 2017 Camry. Kristen also called me to let me know that State Farm initially was not willing to pay for the difference in daily rental. When car was picked up after repairs I was quite pleased with the results. More