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Toyota Knoxville - Service Center

Knoxville, TN

3.3
577 Reviews

577 Reviews of Toyota Knoxville - Service Center

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June 22, 2018

Very good The service and the employees were very professional and courteous. Wait time was a little lengthy, but I was early and service department was very b More

by Toyota.Debby.751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan
Jul 03, 2018 -

Toyota Knoxville responded

Debby, Thank you for your review! We at Toyota Knoxville always love hearing our customer's feedback, as we are always looking for areas to improve customer service. Thank you for choosing Toyota Knoxville, we look forward to seeing you during your next visit! Sincerely, Aiden Thurston Toyota Knoxville

June 21, 2018

Efficient, friendly, helpful This was my first experience with Knoxville Toyota. The gentleman who was my service advisor was very friendly and offered help on something I had no More

by naomi03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Roberts
Jun 22, 2018 -

Toyota Knoxville responded

Naomi, Thank you for your review! We are happy to hear about your positive service experience and that you enjoyed having Patrick Roberts as your service advisor. We thank you for choosing Toyota Knoxville and look forward to seeing you during your next visit! Sincerely, Aiden Thurston Toyota Knoxville

June 18, 2018

Patrick Roberts was great. He is a real asset. Patrick helloes with deciding a great maintenance plan to get my FJ taken care of. Also, he is sincere and has earned my trust. Most service people do More

by Perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Roberts
Jun 19, 2018 -

Toyota Knoxville responded

Perry, Thank you so much for the review regarding your service experience at Toyota Knoxville. We are happy to hear that Patrick Roberts gave you an excellent service experience. We look forward to seeing you during your next visit! Sincerely, Aiden Thurston Toyota Knoxville

June 15, 2018

Great I live in another state and you were able to get me in for service as well as fix the issue. Thanks and I love this dealership! More

by Mms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2018 -

Toyota Knoxville responded

Valued Customer, Thanks for the positive review! We are very happy to hear about your pleasant experience with our service department and with our assistant service manager Matt Goss. Thank you for your business, we hope to provide service to you in the future! Sincerely, Aiden Thurston

June 12, 2018

Why I Come Back To This Dealer I am rating this dealer the top of the number chain. I would come back to this dealer again and again. I have several vehicles and use this dealer for More

by connie crutchfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Amole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2018 -

Toyota Knoxville responded

Connie, Thank you for the review! We are glad that our team was able to make your experience so exceptional! Sincerely, Sawyer Bowen Toyota Knoxville

June 09, 2018

Service Very professional great service Would recommend to everyone for service Didnn't wait long for finished work Very courteous and nice people Good More

by Garycmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Hayes, Patrick Roberts
Jun 11, 2018 -

Toyota Knoxville responded

Gary, Thank you so much for your positive review! We appreciate your business, and hope to see you again! Sincerely, Sara H Toyota of Knoxville

June 07, 2018

Super friendly service Always prompt, quick, and quality service. Waiting for my service is painless as I sit in their dining area with television, WiFi, and a free drink. More

by Showme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Amole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2018 -

Toyota Knoxville responded

Thank you so much for the positive review! The waiting area is equipped for you to have the most relaxed experience while you wait for your vehicle! We are happy to hear your experience at Toyota was excellent! We appreciate your business, and hope to see you again! Sincerely, Sara H Toyota of Knoxville

June 05, 2018

combined professionalism and friendliness It’s always important to me to be greeted quickly and in a friendly way. That was certainly the case on my last visit. Patrick made me feel like an More

by Madison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Roberts
Jun 08, 2018 -

Toyota Knoxville responded

Madison, Thank you so much for the positive review! You are an important customer, and we are happy you recognize that! We appreciate your business, and we hope to see you again! Sincerely, Sara H Toyota of Knoxville

June 05, 2018

Very dependable We have had our Prius since 2006. The service has always been out standing. We have never experienced the staff trying to sell us something we didn't More

by Carol623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Palumbo
Jun 08, 2018 -

Toyota Knoxville responded

Carol, Thank you so much for the positive review! We greatly appreciate your business, and hope to see you again! Sincerely, Sara H Toyota of Knoxville

June 05, 2018

Great service I had some major parts replaced in my car and the representative I worked with at Toyota was very knowledgeable, kind and communicated very well! More

by lmackey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Customer Service
Jun 08, 2018 -

Toyota Knoxville responded

Thank you for the positive review! Communication is key ! We are happy to hear you had a five star experience while at our dealership! We appreciate your business, and hope to see you again! Sincerely, Sara H Toyota of Knoxville

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