Toyota Knoxville - Service Center

Service it terrible. It took over 2 hours for an oil change and tire rotation. Even had an appointment. change and tire rotation. Even had an appointment. More

Very deceptive involving a minor repair. In had a nail in a tire. Gary Hughes insisted I bring it to this dealership to protect my new car warranty. I told him I live 1 1/2 hours away. I dealt with a v in a tire. Gary Hughes insisted I bring it to this dealership to protect my new car warranty. I told him I live 1 1/2 hours away. I dealt with a very cold attitude at the dealership from Mr. Hughes. Long story short, I do not feel that I can trust this dealership to be honest with my future repairs. Very deceptive in not telling me my tire was under warranty with the tire manufacturer & should find a local tire service to repair tire. More

Service dept has no clue what they are doing but are great at trying to make extra money. Parents brought in their car they purchased there due to transmission issues. Service claimed nothing wrong and great at trying to make extra money. Parents brought in their car they purchased there due to transmission issues. Service claimed nothing wrong and coerced them into a transmission flush at a ridiculous price and then tried to overcharge them when time to pay. By the way, the transmission crapped out on their way home and could have caused a wreck. Don't trust them and go somewhere else. More

My car is still under warranty and I started hearing a popping sound and my wiper fluid also isn't coming out, so they diagnosed it. They told me I would have to pay over $1,000 to have it fixed while my popping sound and my wiper fluid also isn't coming out, so they diagnosed it. They told me I would have to pay over $1,000 to have it fixed while my vehicle is still under bumper to bumper warranty. Brandon Bertram talked with my husband and I. He told us that he talked to Jason Carson and they would pay to fix it. He said they would call us when the parts come in. This was on 11-24-2020. I have called multiple times since then and they will not return my calls and when I spoke to someone they said they don't know why the parts have not been ordered but they would find out and return our call.. I am convinced that they just do not want to pay to fix it. Also I have had my oil changed here several times and it has taken 2 hours each time to have a simple oil change on a car. Their customer service is not good .I'm very dissatisfied with my overall experience. More

Toyota Knoxville failed to diagnose and repair my air conditioning system during three sequential visits costing over $1100. They reneged on their commitment to provide a loaner vehicle at no cost. On t conditioning system during three sequential visits costing over $1100. They reneged on their commitment to provide a loaner vehicle at no cost. On the third visit, they wanted more than $700 additional for the final repair ($1800+ total). I took my truck to Fox Toyota in Clinton, who made the identical final repair for $355. More