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Toyota Knoxville - Service Center

Knoxville, TN

3.3
577 Reviews

577 Reviews of Toyota Knoxville - Service Center

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August 23, 2018

Great service Efficient and friendly. The service was quick and the communication was very courteous. All services were fully explained and estimates were on point. More

by Toyota Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2018 -

Toyota Knoxville responded

Valued Customer, Thank you for doing a review of your service experience at our dealership! We are happy to hear that everything went well, and we look forward to seeing you next time! Sincerely, Aiden Thurston Toyota Knoxville

August 23, 2018

service visit Service was done in a timely manner and auto butler is great plus. There was no waiting and auto rental was a quick process. I do wish you had 1 or 2 More

by judy7328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Mertz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2018 -

Toyota Knoxville responded

Judy, Thank you for your review! We are happy to hear that you had a great service experience with us. We appreciate your feedback and look forward to seeing you during your next visit. Sincerely, Aiden Thurston Toyota Knoxville

August 23, 2018

Dealership Personnel The people I dealt with at Toyota Knoxville were superb. I don’t remember names well, but I do remember being helped by a gentleman named Conner. He More

by bdonahoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chloe R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2018 -

Toyota Knoxville responded

Valued Customer, Thank yours for your review! We always appreciate our customer's feedback and we are happy to hear that your service experience was a good one! Sincerely, Aiden Thurston Toyota Knoxville

August 22, 2018

A necessity made easy. Every interaction with this dealership is professional, quality, and made easy. It is necessary to have your vehicle maintained and this service depar More

by 4Runner18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hawkins
Aug 29, 2018 -

Toyota Knoxville responded

Valued Customer, Thank you for your review! We are happy to hear that you have had good experiences with our service department and we look forward to seeing you again during your next visit! Sincerely, Aiden Thurston Toyota Knoxville

August 10, 2018

super service 35000 service was flawlessly they found a nail in a tire-fixable. Glad they found that. Auto butler was perfect and charger was only a fuse. no prob More

by happy rainmaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nunley
Aug 13, 2018 -

Toyota Knoxville responded

Valued Customer, We appreciate your review! We are thrilled to hear that you had a good service experience at our dealership. We look forward to seeing you during your next visit! Sincerely, Aiden Thurston Toyota Knoxville

August 09, 2018

Excellent service Not only do they provide me with loaner car for the half day they even cleaned the interior of my Camry being auto butlered. I’m very pleased with th More

by Arty
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barry Amole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2018 -

Toyota Knoxville responded

Arty, Thank you for your review. We are very happy to hear that you had a good service experience at our dealership. We look forward to seeing you during your next visit! Sincerely, Aiden Thurston Toyota Knoxville

August 07, 2018

Extremely pleased with my visit Service Rep (Matt) went out of his way to help. Car was ready in less then the estimated time. In 15 years of buying and servicing my cars at Knoxv More

by Slippery45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2018 -

Toyota Knoxville responded

Valued Customer, Thank you for reviewing our dealership. We cannot thank you enough for your loyalty to our dealership for the past 15 years. That is what we strive for, to provide our community with exceptional service that brings our amazing customers back to our dealership. We look forward to seeing you next time! Sincerely, Aiden Thurston Toyota Knoxville

August 04, 2018

Professional and timely Very professional and courteous service! I really enjoy coming to this Toyota dealership. Everyone is always super nice! I would definitely recommend More

by Nikki15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Hammontree
Aug 08, 2018 -

Toyota Knoxville responded

Nikki, Thank you for your review! We appreciate you for choosing Toyota Knoxville. We look forward to seeing you during your next visit! Sincerely, Aiden Thurston Toyota Knoxville

August 03, 2018

Chris Palumbo Chris always is above and beyond in customer care! He has been my main contact since I have been coming to Toyota Knoxville and does an excellent job! More

by jgm411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Palumbo
Aug 08, 2018 -

Toyota Knoxville responded

Valued Customer, We appreciate your review! Thank you for choosing Toyota Knoxville as your go-to for your car service needs. We are happy to hear that our service advisor Chris Palumbo has continuously exceeded your expectations. We look forward to seeing you during your next visit! Sincerely, Aiden Thurston Toyota Knoxville

August 01, 2018

Service Problem Taken Care Of There was a problem with the oil drain plug. Billy Hayes, Service Manager, took care of it quickly and efficiently. Logan Hammontree was very helpful More

by welchrew
Recommend Dealer
Yes
Employees Worked With
Logan Hammontree and Billy Hayes
Aug 02, 2018 -

Toyota Knoxville responded

Valued Customer, Thank you for your review! We are pleased to hear about your recent service experience and glad everything went well! We look forward to seeing you again during your next visit and thank you for choosing Toyota Knoxville. Sincerely, Aiden Thurston Toyota Knoxville

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