Toyota Knoxville - Service Center

Service Center is sketchy Multiple attempts to scam me into not receiving prorate credit on tires that did not make it to their mileage warranty. Details below. Several mon Multiple attempts to scam me into not receiving prorate credit on tires that did not make it to their mileage warranty. Details below. Several months ago - I went in for a tire change and rotation. Received a call while the car was being serviced to let me know that the tires were due to be replaced. When I asked about a mileage prorate (there were about 20k miles on 55k mile warranty tires), they said "oh nevermind, the tires are still good". It is important to note that since I didn't buy new tires, they elected not to rotate the tires. Two weeks ago - went in for another oil change, asked about the tires, and they said they are still fine. Two days ago - I went and bought a tire gauge on my own to see what was going on with these tires that were due to be replaced ~7.5k miles ago but are now just fine. They were all at 2/32", a critical level. I went back to the shop and asked to replace them, and to provide some prorate credit. They said they would check. I waited about 10min and Chris C. came out and let me know that they checked the tires and they were at 4/32" and 5/32". After discussing this several times, I had to ask Chris to follow me into the shop and show him with my own tire gauge that they were in fact at 2/32". He said that my gauge might be faulty (haha). He went and got his own gauge and saw it was not faulty. It wasn't until this happened, that they were going to give me any prorate credit, and even at this point, they were trying to pull one over on me by saying they couldn't give credit because my car was out of alignment (I only have my car serviced here, if it was out of alignment why didn't you recommend we fix it?), or that the tires hadn't been rotated enough (see above where they elected not to rotate the tires). In the end I received 38% credit for tires that had been driven for about 50%. I don't normally leave reviews, but I wanted to make sure everyone knows to not trust this service center. More

Service Had our Yaris in for the airbag recall and a laundry list of other services. Immediate response at reception and into the shop. Had the car back way Had our Yaris in for the airbag recall and a laundry list of other services. Immediate response at reception and into the shop. Had the car back way faster than expected, one day.. Friendly, knowledgeable employees. Great service. More

Vehicle Detailing When I arrived for my 9 a.m. detail appointment, Roberto was very polite and had the paperwork ready for my signature. My Highlander was ready for me When I arrived for my 9 a.m. detail appointment, Roberto was very polite and had the paperwork ready for my signature. My Highlander was ready for me to pick up at the time he estimated. The interior and exterior looks great! More

The service folks were great I had a unique problem with my Toyota and the service folks worked hard to get some financial assistance from Toyota. They didn't have to do it, but i I had a unique problem with my Toyota and the service folks worked hard to get some financial assistance from Toyota. They didn't have to do it, but it is certainly appreciated. More

5000 mile service on 2014 Prius Had an appointment at 9 AM for 5000 mile service on 2014 Prius. Was met by John Mertz immediately after I drove in to Service Dept, Chose to wait on Had an appointment at 9 AM for 5000 mile service on 2014 Prius. Was met by John Mertz immediately after I drove in to Service Dept, Chose to wait on the car and was directed to service lounge. At 9:50, John came to advise me car was ready. Also had been sent a coupon via email for discount on cost of service. Always have exceptional experience with any employee I deal with! More

Great service Took me right in and didn't wait long even though it was very busy, free coffee and friendly atmosphere. Cleaned the car up also. Took me right in and didn't wait long even though it was very busy, free coffee and friendly atmosphere. Cleaned the car up also. More

Routine service Brought car in for routine service. Service department was very professional completed the service on time and in a timely manner. The food center/ wa Brought car in for routine service. Service department was very professional completed the service on time and in a timely manner. The food center/ waiting area is very comfortable. More

Pleasant and efficient My 2015 Camry hybrid has only required routine maintenance. It is easy to make appointments on line. The oil changes, check-ups and tire rotations sel My 2015 Camry hybrid has only required routine maintenance. It is easy to make appointments on line. The oil changes, check-ups and tire rotations seldom last 90 minutes and the service charge is more than fair. More

Remarkable service I was traveling when my car started making noise as I came into Knoxville. I called and spoke to Barry who stated they were booked but would try to I was traveling when my car started making noise as I came into Knoxville. I called and spoke to Barry who stated they were booked but would try to look at it for me. I arrived and explained my situation. He had a tech look at it, ordered the alternator and had me back on the road within hours. He kept me informed of the progress and the cost was less than originally quoted. I was extremely grateful for him going above and beyond to assist me. More

Service was great! I was checked in quickly and service was completed in the time promised. Everything was explained in detail. Check out was easy and quick. The service I was checked in quickly and service was completed in the time promised. Everything was explained in detail. Check out was easy and quick. The service was great! More