Toyota Knoxville - Service Center

We bought a fob We were told to make an appointment to program, we live in Crossville, so we would have had to come back. We were going to look for new car and truck. We were told to make an appointment to program, we live in Crossville, so we would have had to come back. We were going to look for new car and truck. Bad service so we left. Went to Cookeville Toyota and bought car there and turned in old one. Called and asked to return fob. Won’t take it back. Won’t buy or recommend this dealership More

20 thousand mile checkup Always very friendly and takes the time to go over everything they done. I have been very impressed with the service so far but am happy to say I’ve o Always very friendly and takes the time to go over everything they done. I have been very impressed with the service so far but am happy to say I’ve only had to come for routine maintenance and I love my rav4 More

Turn back with the customer I paid over 45000 for a van . Within a year, the battery is leaking, frozen and it’s look like 5 years old battery. The service manager said that is n I paid over 45000 for a van . Within a year, the battery is leaking, frozen and it’s look like 5 years old battery. The service manager said that is normal battery; the sale manager tell me call the company who made that battery; Toyota didn’t make it ( I don’t know his name) More

Excellent as always We love and trust Toyota of Knoxville. The staff and service are top notch!!! It’s so great to know you can trust the people you are dealing with when We love and trust Toyota of Knoxville. The staff and service are top notch!!! It’s so great to know you can trust the people you are dealing with when it comes to your vehicle More

Came in for service on one Prius (2009) and left with two. We have been extremely satisfied with the 2009 Prius we bought new in 2009 at Toyota of Knoxville. We have had it serviced every 5000 miles and have b We have been extremely satisfied with the 2009 Prius we bought new in 2009 at Toyota of Knoxville. We have had it serviced every 5000 miles and have been very pleased with their excellent service and always a free car wash. With 220,000 miles it has never let us down. While it was being serviced we decided to kill time, have a couple coffees, and take a look at what a new Prius looked like. Bob Avery saw us walking around and offered to help us. He knew we were there to get our car serviced and just killing time. It was a rainy day so we were going to confine our selves to just looking at what was inside. While chatting with Bob, Linda mentioned she liked the Prius four we were looking at but didn't care for the color of the interior. Bob said he'd check and see if they had one with the color combo she wanted to see. A few minutes later he was out in the rain and drove a matching one into the dry staging area so we didn't have to get wet. He did this several times till we came up with the color combo we liked for the Prius four. By this time John Forsythe called us to let us know our car was ready so I went back to service to pay. Looking over the written report on the overall status of the car he reported they had found all was well but the engine air filter should be replaced. I thanked him and gave him the go ahead to replace it. As anyone who has met Bob can tell you he has the gift to gab, knows his product, and wants to please yet not pushy. As you guessed he made us a deal that we couldn't refuse. After all was done he had one additional little surprise. Though the car didn't come with a cargo net he was ordering one for us as Linda had earlier mentioned she wished it came with one. Next day he called to follow up and see if we had any questions now that we had driven the car and to let us know he had the net for us. More

Great Communication! I had my 2012 Prius in for "a noisy front end". They found the problems, gave me an accurate quote and a accurate time estimate. Chris Palumbo kept I had my 2012 Prius in for "a noisy front end". They found the problems, gave me an accurate quote and a accurate time estimate. Chris Palumbo kept me up to date every step of the way. More

new to Knoxville I was treated so good by your staff. I am new to Knoxville and they all made me feel like I was born and raised in Tennessee. I do appreciate the fa I was treated so good by your staff. I am new to Knoxville and they all made me feel like I was born and raised in Tennessee. I do appreciate the fact that it didn't take all day and the snack bar was right on time with coffee. thank you so much! More

Very good John and matt are guys i trust with my cars. I hve used them before and they provide excellent service on this visit and in the past years. John and matt are guys i trust with my cars. I hve used them before and they provide excellent service on this visit and in the past years. More

Very Good I was treated very well. Connor told me of a software update that needed to be done and was exactly correct on how long it would take. I was treated very well. Connor told me of a software update that needed to be done and was exactly correct on how long it would take. More

Second to none! Service done as promised with excellent communication! I even got a text with my service advisors direct number! You just can't beat this dealership f Service done as promised with excellent communication! I even got a text with my service advisors direct number! You just can't beat this dealership for you service needs! More