Toyota Knoxville

Best Car Buying Experience in Knoxville, period. I had been looking at trading my 2006 Eclipse GT for about 6 months. Overall I visited about 10 dealerships test driving FJ Cruisers, Jeeps, and other I had been looking at trading my 2006 Eclipse GT for about 6 months. Overall I visited about 10 dealerships test driving FJ Cruisers, Jeeps, and other 4x4 off roading vehicles. My experience at many other dealerships, with Secret City Dodge Chrysler Jeep being the absolute worst, were not only good they were high stress environments. In addition, these dealerships didn't seem to really care whether I was happy as they only wanted to sell me a car. Toyota of Knoxville went above and beyond, treating me with respect and ensured I was satisfied before signing a deal. They even offered to let me add aftermarket parts to my FJ Cruiser and just add it to the loan. I've owned my FJ for almost 2 months now and they have followed up with me several times since driving off the lot to see I was satisfied with my purchase. If you are looking for a dealership that is going to value you as a customer, go down and check out their inventory. Great work all around! More

Bad Expercience Toyota of Knoxville Wednesday May 28,2014 purchased a truck not on the lot.They where to locate it on Wednesday and retrieve it on Thursday and get me the truck no later Wednesday May 28,2014 purchased a truck not on the lot.They where to locate it on Wednesday and retrieve it on Thursday and get me the truck no later than Friday.Unable to locate a truck ,they required me to pay my down payment which was five thousand deposite before they would go get the truck on May 28,2014 the check was cashed May 29,2014 and cleared on May 30,2014 I do have the proof it cleared. On Thursday the 29th, they couldn't locate a truck. Now it will be June 2,2014 on Monday .When Monday June 2 came still could not supply a truck.On Tuesday made a vist to dealership still trying to locate truck at this point ,sales manager Todd Weber & Sales Operations Manager Gene Morris after two hrs waiting they think they had one in ky,had to work out details they advised me ,I was told this more than one time ,by this time I just wanted to get my money back to go elsewhere Per Gene Moris I cannot get money for 10 days ,I called Corprate office they gave me case number told me to call the dealer ship HR Carl Hurst after I went down to see him ,his answer was I will get my check in ten days ,I again said I have proof the check has cleared ,he threatened he would have a lawyer call me because of what I was wearing (a sign) .I am a 68 year old woman that was treated bad bad bad .Treated good at the time of sale . More

Do not buy from Toyota of Knoxville or bring you vehicle in to their service department. I bought a 2012 Tacoma 2 months ago from them and have had nothing but problems from day 1. Their service department in to their service department. I bought a 2012 Tacoma 2 months ago from them and have had nothing but problems from day 1. Their service department ordered a part to fix it, which took over a month for the part to arrive. Then they call and say it is fixed. As soon as I leave, I notice that the problem is exactly the same as it was before I brought it in. After 3 more trips to service, they say they problem is no a "normal characteristic of a Tacoma." So I contacted Toyota customer service because the sales department never would call me back. I finally got through and went to see about trading my truck back in because of all of the trouble I have had. They offered me $4000 less than what I paid just over a month ago. More

Stay FAR AWAY from this dealer, misleading, flat out lied about the car, and rude. COVERED UP DISABLED CEL!! Bought a used VW jetta from here a while back and everything seemed to be fine and was a good pric about the car, and rude. COVERED UP DISABLED CEL!! Bought a used VW jetta from here a while back and everything seemed to be fine and was a good price. They sent me the tag from knoxville and I live in Chattanooga so i just drove it on that tag until i renewed it a year later. Ran it through emission and found out it had multiple codes for emissions, misfires, and other things. They also ripper out the CEL led!!!! Would have cost me almost 1k to get a new cluster and get it synced with the dealer... That wasnt even fixing any of the emissions related things like misfires and a new catalytic converter... Called them up and they laughed at me told me basically tough luck. Threatened legal action and they literally told me, "good luck with that!" Traded it in on a new civic lease and paid the difference in trade in value and loan balance and just took the hit. More

Before you go here make sure you check their prices online. The first time I went to look at their used vehicle selection I found a Rogue that I was interested in. I ended up leaving that afternoon ( online. The first time I went to look at their used vehicle selection I found a Rogue that I was interested in. I ended up leaving that afternoon (thank goodness) because I felt like they were trying to rip me off. Later that night I went online and looked at the same Rogue on their lot only to find that the asking price online was $2,000 less than what the sticker said on the car at the lot. The next day I went back and they had no good response for the fact that they were trying to charge me more than their online price the previous day. I ended up purchasing the Rogue for the price it was listed for online but I don't recommend going here if you're looking for a good deal. I felt pressured the entire time I was there to hurry up and spend more, and the salesmen aren't knowledgable about anything (vehicles, serving requirements, financing, etc.). Then a day after I brought my car home I noticed the Sunroof was whistling, so I called my salesman, Eric, up and he advised me to bring it into their service shop and they'd take a look at it for me at no charge. So I rush to get there after work before they close, only to have them tell me for them to just look at it will cost me $111 and that I had to take it to a Nissan dealer or pay for them to fix it. If I had it to do over, I would not go to them and I don't plan to ever do business here again. More

I wish I could write a good review for this dealership because buying a new car for the first time should be an exciting and fun experience. Unfortunately Toyota Knoxville was able to ruin it. They t because buying a new car for the first time should be an exciting and fun experience. Unfortunately Toyota Knoxville was able to ruin it. They took forever to send out simple paperwork and then finally after numerous calls and a physical visit to the dealership they were able to send the paperwork but to the wrong address. I have gone from expecting to pick up my car after waiting just a week to waiting two more weeks after that. That doesn't sound long but when a simple task such as sending simple paperwork gets messed up and ignored even after multiple phone calls is unacceptable. I do think the employees there were friendly and easy to work with but I would rather do business with a jerk who can get the job done than friendly people who can't. Won't be going back. More

Toyota of Knoxville was my choice for a major car repair following an accident. They repeatedly change the estimated date of completion and returned the car with only a portion of the repairs done. When I following an accident. They repeatedly change the estimated date of completion and returned the car with only a portion of the repairs done. When I returned to request they complete the repairs, I was told there was nothing wrong with the car because they could not find any error codes. However, approximately half of my concerns would not have caused error codes, such as the door not being attached properly. They did fix the door after I became angry, but did not make any other changes to the vehicle. It is having problems with the brakes, acceleration, tire pressure, etc, and I purchased it brand new at the end of the 2012 season! More

As a previous reviewer stated how can these guys sleep at night! At deal negotiation two car fax sheets for two autos were produced with one having two buyers in the last year. Jack stated this was a mista night! At deal negotiation two car fax sheets for two autos were produced with one having two buyers in the last year. Jack stated this was a mistake. After talking to the "manager" the other car fax was another mistake with the wrong VIN number and yet a higher price after my initial offer. The first price was 22K and Jack stated 19K-20K would be a good meeting ground (I offered $18,750 but no counter was given), but with the new "correct" VIN number the price was 24K. (The price listed on the web site was 22,700). His sales "manager" Jim Glenn who is listed in the web directory as a sales consultant was supposed to be there as a mandatory activity for Jack but was there to just massage the deal. (This morning I again received an email from Jim even after telling Jack no emails should be forthcoming.) All this bait and switch style of producing enough bad info to attempt to pressure or try to confuse someone is unethical and should not be present in the sales industry. I realize it predominates but why? The ill will created may produce short-term benefits but in the long term will only result in losses. I will never buy another vehicle from this dealership. Previously I purchased two SUVs with one purchase going relatively smoothly and the other another "got ya" deal with extras added. (Jack had stated that labels were to be placed on all parts and he was unsure if this labeling could not be included in the final price.) Again why not set a fair price, make the deal, and gain good will and referrals rather than trying to cheat customers?? Do not use this dealership!!! More