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Toyota Knoxville
Knoxville, TN
879 Reviews
Toyota Knoxville is one of the premier dealerships in the country. We are conveniently located to all areas of Knox County. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry, and one of a very few in-house personalization departments in the entire country. Our state of the art body shop is ready to handle minor scratches and all of your insurance claims. Our primary concern is the satisfaction of our customers
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 879 reviews
July 21, 2023
I bought a car from them recently, within the last month, and the service I received from them was horrible! I'm not going into detail here because frankly I am sick at all I had to deal with and their half and the service I received from them was horrible! I'm not going into detail here because frankly I am sick at all I had to deal with and their half-a@@ (excuse my language) work! Simply put - bought a car that had issues that were stated would be fixed prior to purchase, but within a week I had to go back to have them REDO it - which was poorly done. On top of that, I had to pay $600 OUT OF POCKET to have something else fixed which should have been done BEFORE the car was purchased. It's really disgusting, to be honest! Do NOT recommend them! More
by 'New' car 2023
Employees Worked With
Numerous individuals
June 20, 2023
Our sales representative, Roger, was very professional and assisted my son in the purchase of his first vehicle. Roger kept us informed while the vehicle was being inspected and detailed and notified us w and assisted my son in the purchase of his first vehicle. Roger kept us informed while the vehicle was being inspected and detailed and notified us when the vehicle was ready to be picked up. Highly recommend asking for Roger if you are at TOK looking for a vehicle. More
by mikelively73
Employees Worked With
Roger
June 19, 2023
Had rear brakes installed. Told me I needed a new battery, so opted for that as well. Didn't tell me the front brakes needed replacing until they were done. Had they told m Told me I needed a new battery, so opted for that as well. Didn't tell me the front brakes needed replacing until they were done. Had they told me up front, I'd have replaced them as well. Now I have to waste another day while the front brakes are serviced. They did a good job, just didn't respect my time. More
by lawlorsb
Employees Worked With
Unknown
March 19, 2023
Riley provides great service and was very professional. I highly recommend him to anyone. Great work! I highly recommend him to anyone. Great work! More
by gary.petko
Employees Worked With
March 08, 2023
VERY DISAPPOINTED IN SERVICE DEPARTMENT! ! THEY WILL xxxx YOU!! I've always dealt with Shannon at Toyota Service. He is no longer there. Took Camry in for "oil change, check brake pads, make ! THEY WILL xxxx YOU!! I've always dealt with Shannon at Toyota Service. He is no longer there. Took Camry in for "oil change, check brake pads, make sure it is up to par" Saw a John Moore who said I needed "yearly service"-$520 later my car was ready ($150 for parts and $300 something for labor! They took advantage of me (single Momma with 3 kids). The service Manager Michelle would never return my calls. I was going to trade in Camry for a newer model. I will NEVER GO BACK TO THIS DEALERSHIP!! STAY AWAY-THEY WILL TAKE ADVANTAGE OF ANYONE!! I WILL TELL ALL MY CUSTOMERS AT OUR DEALERSHIP TO NOT SHOP PARKSIDE TOYOTA!! THEY LOST A LOYAL CUSTOMER, A NEW SELL AND ALL THE POTENTIAL CUSTOEMRS THAT I WILL TELL THIS TO!! SAD VERY SAD PARKSIDE!! HOPE THE $520 WAS WORTH IT MICHELLE AND JOHN! KRISTIN RENEAU More
by KRISTIN RENEAU
Employees Worked With
JOHN MOORE AND MICHELLE
February 24, 2023
Tried contacting them for a Hybrid. They said their market adjustment varies between $4k and $7.5k for Hybrids. I feel that is pure greed and gouging on their part and shows a willingne They said their market adjustment varies between $4k and $7.5k for Hybrids. I feel that is pure greed and gouging on their part and shows a willingness to prey on the consumer. I’m literally buying the same vehicle elsewhere for MSRP. Shop around and don’t buy into this dealers market adjustment BS. They won’t honor their price inflation when you go to trade it I'm sure. More
by AT4 6.2
Employees Worked With
Dealt with receptionist over phone.
February 11, 2023
It would definitely take more than 15 words to complain about poor follow up. SAD. STILL WAITING FOR CALL BACK FROM GENERAL MANAGER. JASON CARSON. ITS BEEN A WEEK TODAY. ALSO NO CALL BACK FROM SERVICE DEP about poor follow up. SAD. STILL WAITING FOR CALL BACK FROM GENERAL MANAGER. JASON CARSON. ITS BEEN A WEEK TODAY. ALSO NO CALL BACK FROM SERVICE DEPARTMENT. SAD, SAD SAD!!! More
by roymiddleton3
December 27, 2022
We worked with Van. He was courteous and knowledgeable. He even let me test drive a RAVA4 to compare the ride of the Highlander we were buying. It did take a while to fi He was courteous and knowledgeable. He even let me test drive a RAVA4 to compare the ride of the Highlander we were buying. It did take a while to finish the purchase paperwork. We were paying cash so I would have thought it would be faster. It maybe was related to we boght on the day after Christmas. No pressure sales. More
by hillkmo
Employees Worked With
December 24, 2022
Very Friendly, Very Fast, Very Courteous, Very Knowledgeable, Very Dependable, Very Trustworthy, Helpful, Reliable, Talkative, Informative Knowledgeable, Very Dependable, Very Trustworthy, Helpful, Reliable, Talkative, Informative More
by awilson828.aw
Employees Worked With
Austin Davis
