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Toyota Knoxville
Knoxville, TN
877 Reviews
Toyota Knoxville is one of the premier dealerships in the country. We are conveniently located to all areas of Knox County. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry, and one of a very few in-house personalization departments in the entire country. Our state of the art body shop is ready to handle minor scratches and all of your insurance claims. Our primary concern is the satisfaction of our customers
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 877 reviews
January 25, 2021
I live in Bristol, Va. This makes the 5th. Lexus I have bought from Lexus of Knoxville. I drive the long distance to Knoxville because of the great help and friendliness I have gotten from Howard White ( n bought from Lexus of Knoxville. I drive the long distance to Knoxville because of the great help and friendliness I have gotten from Howard White ( now retired ) and now Stoney Gilmore. Both guys went out of their ways to give me a great deal on trading cars. Stoney just drove my new car to Bristol for me, then took the time to go over the car and answer any questions I had and has followed up with phone calls. Both Howard & Stoney are two of the BEST!!! More
by dcross
Employees Worked With
Howard White, Stoney Gilmore
January 25, 2021
We worked primarily with the floor manager and a new salesman named Zach who is not pictured below. Everything about our buying experience was tremendous. A new RAV 4 Limited Hybrid had to be located an salesman named Zach who is not pictured below. Everything about our buying experience was tremendous. A new RAV 4 Limited Hybrid had to be located and transferred. This took a couple of weeks, but the end result was well worth the wait. We love our new vehicle. I only picked Eric’s picture below because it made me pick one. Never met him. More
by pfpenson
Employees Worked With
December 30, 2020
Service dept has no clue what they are doing but are great at trying to make extra money. Parents brought in their car they purchased there due to transmission issues. Service claimed nothing wrong and great at trying to make extra money. Parents brought in their car they purchased there due to transmission issues. Service claimed nothing wrong and coerced them into a transmission flush at a ridiculous price and then tried to overcharge them when time to pay. By the way, the transmission crapped out on their way home and could have caused a wreck. Don't trust them and go somewhere else. More
by Trams
Employees Worked With
December 29, 2020
Joshua Ayers is a great person to deal with. He was very helpful to me . Everyone there ,awesome. No one was pushing me on anything I didn't want. Thanks so much. helpful to me . Everyone there ,awesome. No one was pushing me on anything I didn't want. Thanks so much. More
by Angie
Employees Worked With
Joshua Ayers
December 27, 2020
Salesman, Russell Bolingbroke was great. Helpful but not excess pressure. Made suggestions and recommendations based on relevant situation. He is a strong believer in the service of the dealership. excess pressure. Made suggestions and recommendations based on relevant situation. He is a strong believer in the service of the dealership. More
by phylke
Employees Worked With
Russell Bolingbroke
December 11, 2020
My car is still under warranty and I started hearing a popping sound and my wiper fluid also isn't coming out, so they diagnosed it. They told me I would have to pay over $1,000 to have it fixed while my popping sound and my wiper fluid also isn't coming out, so they diagnosed it. They told me I would have to pay over $1,000 to have it fixed while my vehicle is still under bumper to bumper warranty. Brandon Bertram talked with my husband and I. He told us that he talked to Jason Carson and they would pay to fix it. He said they would call us when the parts come in. This was on 11-24-2020. I have called multiple times since then and they will not return my calls and when I spoke to someone they said they don't know why the parts have not been ordered but they would find out and return our call.. I am convinced that they just do not want to pay to fix it. Also I have had my oil changed here several times and it has taken 2 hours each time to have a simple oil change on a car. Their customer service is not good .I'm very dissatisfied with my overall experience. More
by joni.davis.568
November 11, 2020
Everything went as expected. Thank you so much! I will continue to have my service done at Toyota of Knoxville. Andrew was my service advisor. The woman that scheduled my service was very pleasant too, ma continue to have my service done at Toyota of Knoxville. Andrew was my service advisor. The woman that scheduled my service was very pleasant too, maybe Holly? More
by JBM
Employees Worked With
Andee and Holly
November 06, 2020
Toyota Knoxville failed to diagnose and repair my air conditioning system during three sequential visits costing over $1100. They reneged on their commitment to provide a loaner vehicle at no cost. On t conditioning system during three sequential visits costing over $1100. They reneged on their commitment to provide a loaner vehicle at no cost. On the third visit, they wanted more than $700 additional for the final repair ($1800+ total). I took my truck to Fox Toyota in Clinton, who made the identical final repair for $355. More
by standonpromise
October 19, 2020
A den of liars and thief's, and it starts at the top with Jason. Ask around Knoxville and read the reviews, this dealership has a history of taking advantage of many. Heed the warnings and do your research. Jason. Ask around Knoxville and read the reviews, this dealership has a history of taking advantage of many. Heed the warnings and do your research. More
by jchances
October 15, 2020
I have been a customer of Toyota Knoxville for many years. The first time I had my car serviced there I was impressed by the cleanliness. You could literally “eat off the floor”! The service has alway years. The first time I had my car serviced there I was impressed by the cleanliness. You could literally “eat off the floor”! The service has always been great and your reps are friendly and professional. It is worth the drive from Crossville! More
by lindachiar
Employees Worked With
