Toyota Escondido

Even though sales stated we had a deal, they sold the car because another customer came in with money before I could get paperwork to my Credit Union. Sales Manager stated the sale comes first. I guess Custo because another customer came in with money before I could get paperwork to my Credit Union. Sales Manager stated the sale comes first. I guess Customer Service and Loyalty is a thing of the past. More

I went to this dealership thinking an old change would be comparable in price to my usual choice, Toyota Carlsbad. I believe the price quote for just and oil change was $79.95, more than double what I usual comparable in price to my usual choice, Toyota Carlsbad. I believe the price quote for just and oil change was $79.95, more than double what I usually pay at another SD county dealership. I saw the price quote got in my car and will never return. More

I got a warranty notice stating that the Toyota was extending the warranty on the sliding doors because of a faulty part or assembly in the door. I have had intermittent problems for several years and extending the warranty on the sliding doors because of a faulty part or assembly in the door. I have had intermittent problems for several years and was happy to see that notice come in the mail. I made an appointment and drove 25 minutes to the dealer. My husband drove his car also so that we could leave my car there. The day before they told me that they would need to inspect the doors and then order the parts. When we got there they told us it would cost us $105 to inspect it and if it wasn't the right thing wrong we would be stuck with doors that don't work and a $105 bill. I asked why they didn't tell me when I set up the appointment. The lady said, "Who did you talk to? Did you just talk to the receptionist or did you ask for the service department?" Really? I talked to the person at Toyota who should know to transfer me if she can't give me all the information. She then said that if the doors are working when I bring it in then don't bother. I need to bring it in when they won't work. However if I try to open it and it doesn't work and then drive to Toyota and it works then there is nothing they can do. 45 minutes of driving with 2 cars - What a waste. Frustration is all I got. More

Brought my 2012 Prius in for the 5k service today. I decided to have an oil change done (I had a $50 coupon that would have otherwise expired). toyota's new oil change interval is 10k, so when I asked a decided to have an oil change done (I had a $50 coupon that would have otherwise expired). toyota's new oil change interval is 10k, so when I asked about oil change I was asked twice if I really wanted to do this. Regular price for synthetic oil change is ~$70, which I feel is overpriced but seems to be the going rate across most dealerships these days. I had brought a Camry here too for the 4 years I owned it and was never pushed into anything I didn't want. I'm happy with the service over 4+ years here More

I brought my '07 Camry for an oil change last week. They had me wait there for 2 hours and then was told that the air filter had to be changed and that my rear brakes are also worn. Things they could have t had me wait there for 2 hours and then was told that the air filter had to be changed and that my rear brakes are also worn. Things they could have told me early on.. So, I told them to just change the air filter and was led to believe that it was the cabin air filter as Megan told me. An hour later it was done and they asked me if I wanted to set up an appointment for the brakes, so I said "yes, pls go ahead and schedule me for next week" While driving home, I noticed that the remote for my newly installed after market Pioneer head unit was MISSING! since I had another appointment with them I just decided to bring it to their attention the next time I went there. So, I did go there today and told Kristina while I was checking in with her that the remote was missing and nobody told me that my car was loosing oil too. If I didn't read the receipt I wouldn't even find out. They changed the brakes of my car and when it was time to pick it up. Kristina then directed me to the manager. After telling Darrell of the circumstances he said that there is nothing that he could do and he will not replace the missing remote which was 4 days old when I brought the car. It is is unfair! What protection do customers have from people who would take things from your car while it is being serviced? I would not recommend this dealership to my friends. I also had a bad experience shopping for a car here which is why I bought mine from Kearny Mesa. I even brought one of my neighbors to shop here one time to buy a car but they were rude to us so we went to another dealership and bought a car the same day. We are done with Toyota of Escondido! You guys are giving Toyota a bad name. More

my family and i went to buy a NEW car.. we looked at my family and i went to buy a NEW car.. we looked at them and we decided on a Toyota corolla 2012 with 4 miles on it.. when we were about to go into my family and i went to buy a NEW car.. we looked at them and we decided on a Toyota corolla 2012 with 4 miles on it.. when we were about to go into financing to sign the paper work we changed our mind on the color.... we wanted white instead of gray, we told HECTOR the sales person that we wanted the same new car but in white. to make the story short, Toyota of Escondido gave us an unwind white corolla. they did not tell us that it was an unwind.. me and my dad not knowing any better what an unwind was, signed the paperwork. an unwind is when someone buys a car and takes it home but then brings it back because they didn't qualify or they didn't want it anymore. so it is considered a USED car. our contract says NEW even though the car was purchased before. Toyota of Escondido sold us a used car for the price of a new one. they did not give us a discount. they even said that our down payment was only going to be 800 dollars when in reality it was 2500 or more, i don't remember because they got money from our trade In's gap and warranty that was not used. we usually get a check when we trade in a car for the gap and warranty that was not used. this time we didn't because Toyota of Escondido took it without letting us know and used it for our down payment in addition to the 800 dollars we gave them. we were clients for 7 years,, we purchased 5 different cars from them and recommended a lot of clients.. we trusted them but they ripped us off. we will not go back to Toyota of Escondido. and will not be recommending anyone. my family and i talked to the general manager and he did nothing about it.he was rude. Toyota of Escondido has very bad customer service. and their service department is not any better they wanted to charge me for something that i had warranty on. and when my dad got his oil change done. he drove home and the light of the oil turned on even though he had already done it. he went back and it turns out that they made a mistake and only had filled his car half of the oil that was supposed to be there. i do not recommend Toyota of Escondido. if you want to buy a new car go somewhere else and read everything before you sign. trust no one.. no matter how many years you have been customers. very very bad experience with TOYOTA OF ESCONDIDO..you can guarantee that toyota of escondido will not receive any further business from me or anyone I know. More

I Contacted Toyota of Escondido on Wed Feb 29th about a Tacoma truck. Paris got back to me quickly, quoted me a great price. I arrived at the dealer around 7pm after work, he was ready for me - we signed t Tacoma truck. Paris got back to me quickly, quoted me a great price. I arrived at the dealer around 7pm after work, he was ready for me - we signed the deal, and I was able to drive off in my new truck very happy. Probably the best car buying experience I've ever had (and I've owned and purchased about 20 cars in my life so far) We had such a positive experience that we decided to trade in my wife's 2010 Prius for a new 2012 on the spot as well. That deal went very smooth and we were both able to drive home in our new Toyotas... couldn't be happier. Thanks again to Escondido Toyota - you guys are the best. Jacques Bernier -San Marcos CA 92078 More

Employees have always been friendly, courteous, and competent. Service estimates have always been accurate. Service has always been completed in a timely manner. Service has always exceeded expectio competent. Service estimates have always been accurate. Service has always been completed in a timely manner. Service has always exceeded expections. More

The sale manager has no respect towards customers. He was the one whe asked me to give him the best number to earn business from me and I did. He didn't say anything at that point and went off to talk t was the one whe asked me to give him the best number to earn business from me and I did. He didn't say anything at that point and went off to talk to his general manager. After taking more than 30 minutes, he said he had UNBELIEVABLE, amazing discount and he said his general manager was really GENEROUS. In a situation that he underpriced my car and overpriced the new car, his paper was showing that there were only total $140.00 discount. When I said that this wasn't even funny, he said somthing that I shouldn't have tried to buy a car with unreasonable price. He should've said so from the beginning before he wasted my precious time. Who would on earth buy a new car after getting $140.00 discount? He totally mocked me and waste my time and his time. If I were way too unreasonable on price, like I said above, he should've said so from the beginning. So I won't waste my time and his time. More