Toyota Escondido

While the buying experience was not bad, everything, and I mean everything, has been horrible ever since. They are exceptionally rude, not helpful, and make it very obvious that just about noone cares abou I mean everything, has been horrible ever since. They are exceptionally rude, not helpful, and make it very obvious that just about noone cares about service afer the sale (except for the service department manager Greer). The do screwups and then blame the customer, and expect you to know everything about their dealership, the different departments and other information that they just wont take on themselves. Those that werent rude where incompetent. RUN DO NOT WALK away from this dealership. More

Had a wonderful experience buying my new car thanks to my sales person Ricardo Calderon he was a very helpful person he answer all my question sales person Ricardo Calderon he was a very helpful person he answer all my question More

My husband and I have had the best experience at Toyota of Escondido. Carlos sold my husband a brand new 2014 Toyota Camry, and he was a rock star!! Carlos was so sweet the entire time, and so honest, whic of Escondido. Carlos sold my husband a brand new 2014 Toyota Camry, and he was a rock star!! Carlos was so sweet the entire time, and so honest, which WE absolutely loved and appreciated. He was also extremely educated about the cars that he showed us, and their features. Also, Vern in finance was awesome!! He was so friendly, and talked to us as if we have known him for years. He is a great people person! All in all, it was the best and easiest car buying experience we have gone through. I bought my car from there about 2 years ago, and it is the ONLY place we will be buying cars from! More

Wow! I must say I am a very pleased customer! I am very happy with the professional way's of Alonzo, he was very on point and very knowledgeable. My family and I are happy with our first new purchase. happy with the professional way's of Alonzo, he was very on point and very knowledgeable. My family and I are happy with our first new purchase. More

Reciente mente fuimos mi Esposo y yo a comprar una venza del año 2,014 nos alludo Ricardo Calderon por cierto el Es muy eficiente haciendo Su Trabajo nos explico todo muy vien a Cerca de las funciones de la del año 2,014 nos alludo Ricardo Calderon por cierto el Es muy eficiente haciendo Su Trabajo nos explico todo muy vien a Cerca de las funciones de la camioneta y la aseguranza Nos a llamado para saver Si todo esta vien o por Si tenemos alguna duda o pregunta Muchas gracias Toyota y felicidades por tener trabajadores conpetentes y super eficientes haciendo Su trabajo La verdad estoy super contenta con mi nueva venza 2.014. Si me preguntan, Si recomendaria la agencia Toyota Mi respuesta Es Si 100% More

What can I say? Kevin Edgett is the man, the myth, the legend. I worked with him at Toyota Carlsbad as well on previous purchases. After this weekends fiasco, it makes sense why he is part of the Toyota legend. I worked with him at Toyota Carlsbad as well on previous purchases. After this weekends fiasco, it makes sense why he is part of the Toyota Escondido family. Toyota of Escondido doesn't play games, they give you the bare bones best price if you do your homework and research. Kevin Edgett works in the interenet fleets and sales dept, so there is no haggle whatsoever. I contacted Kevin Edgett first and then Toyota Carlsbad. My trip to Carlsbad was not pleasant (see review) so I did what I thought best, I contacted Kevin Edgett and he said to just come in and get a car. Kevin Edgett got my family and I the best price possible. He didn't bull me with inflated prices for extras. I told him what I wanted and he provided the lowest, dirty price. That was an example to me of his honesty and simple committment to provide the best service possible. Kevin Edgett had everything ready to go before I even entered and set foot on the dealership property. He walked me in the back to his office and I was in and out with 1-2 hours, driving a brand new Toyota home. I would like to thank him for his passion, honesty, and down to earth attitude. He can relate to customers and not give the typical sales pitch you get when you walk into most dealerships. Toyota of Escondido is a better dealership for this reason. The employee base is more of a family then just workers clocking in and clocking out. They take care of you until you are happy and work with you within reason. Thanks Kevin Edgett for the pleasant and easy no hassle experience...again...for the third time. Remind me not to go to Carslbad again! You guys ROCK. More

Sales Rep was very friendly & professional he had an answer for everything & answered all of my question. I would recommend him to anyone, thank you Jose. answer for everything & answered all of my question. I would recommend him to anyone, thank you Jose. More

Tried to work out a deal with Internet/Fleet as it's difficult for us to get into the dealership. I stopped hearing from Kevin after emails and left a VM. We ended up at the dealership Friday and then difficult for us to get into the dealership. I stopped hearing from Kevin after emails and left a VM. We ended up at the dealership Friday and then Saturday morning. On Saturday we weren't able to work out a deal with Jose Martinez. However, I received a call, email and text from Jose Martinez regarding a truck that he found that they could work a deal with us within our financial requirements. We were unable to come in on Sunday but told Jose we could come in on Monday to sign paperwork. He was supposed to contact the banks and get back to me. I have text him and emailed him with no follow up or response. It is now Wednesday and I haven't even gotten a response saying the banks wouldn't accept the offer. We are very disappointed and displeased with the customer service. There is no follow through or follow up with the sales representative. When I informed Kevin of my disappointment he didn't try to fix the situation and wished me good luck with Jose. I tried calling in this morning to speak with a sales manager and was put on hold for 5 minutes so I hung up. I just wish someone would rectify the situation. This is the second issue with this dealership in 1 year where we are upset with the sales team and their customer service. I will update my review if I am contact soon to fix the issue. More

You are greeted by a friendly and comforting service staff. Once they get you started they have a wonderful waiting room. Once your service is done they will notify by pager or phone call. Once you pa staff. Once they get you started they have a wonderful waiting room. Once your service is done they will notify by pager or phone call. Once you pay at the register the cashiers let you know to see your service manager who escorts you to your car letting you know what was done. They even ask you if you have any questions to ensure you are satisfied. When you get to your car you find that it has been washed and looks better than when you brought it in. Now that is customer service at it's finest. It is not just one person it is the whole staff. If I didn't have a great job I would want to work there. More

from the beginning the entire staff was very nice. steve was very helpful and new his stuff when it came to the car i was interested in. his manager was also very nice. i cant remember his name, but he help was very helpful and new his stuff when it came to the car i was interested in. his manager was also very nice. i cant remember his name, but he helped me get my car by getting me a good deal and affordable payments. to be honest i didnt think i was going to dive out of there with my car, and i did thanks to Steve and the staff at toyota escondido More