Toyota Escondido

Poor Customer Service I took my Prius C in recently for a service/oil change. I was told part of the service was the air filters would be replaced. I agreed to the servic I took my Prius C in recently for a service/oil change. I was told part of the service was the air filters would be replaced. I agreed to the service but later was told the extra $70 on top of the oil change was merely to inspect the air filters. When I explained that I was told by another employee the filters were replaced, the service rep basically called me a liar and told me what her fellow rep said "verbatim", even though she was not there at the time of drop off. I also paid $25 for a tire repair. They inspected and called to tell me the tire had several nails in it. I told them to please repair and I would gladly pay the $25. The next week I brought the same car back for a service recall and was told the same tire had a leak because of a nail. I informed the rep that they should repair for free as I already paid for it to be repaired the week before. He said he would have a tech look at it and get back to me right away. After waiting 2 hours and without looking at the tire, he told me according to the service record I had declined the tire repair. These are my only experiences with the service department. I can't speak to the quality of the technicians there, but because of the customer service (or lack thereof) I will not be going back to this dealership for anything including purchase. More

Toyota Corolla This was my second time working with Ricardo but my third with Toyota of Esco . Ricardo and his team were beyond exceptional and helping me get into m This was my second time working with Ricardo but my third with Toyota of Esco . Ricardo and his team were beyond exceptional and helping me get into my new Corolla. Ricardo is truly attentive and responsible and caring for his customers ! I really appreciate him and the Toyota of Escondido Family . Will and always re come Ricardo and this dealership . More

Good Salesman When car shopping and worked with Harley Sherr on my hunt. It was a great experience. He was knowledgeable and translated my needs into models that in When car shopping and worked with Harley Sherr on my hunt. It was a great experience. He was knowledgeable and translated my needs into models that interest me. I'll definitely be going back to see if Harley and I can find a good fit. Jeff B. More

Good job Ricardo I recommend Ricardo Calderon a great guy help us in everything with no rush... I will come back and buy another car from him thanks Ricardo..... Ed I recommend Ricardo Calderon a great guy help us in everything with no rush... I will come back and buy another car from him thanks Ricardo..... Eduardo vilchis and family... More

Don Abadie is the BEST Super amazing experience! I leased a 2015 Sienna SE. The whole process was quick and smooth. No hassles or headaches. I was very pleased with my exper Super amazing experience! I leased a 2015 Sienna SE. The whole process was quick and smooth. No hassles or headaches. I was very pleased with my experience and would highly recommend this dealership to anyone buying or leasing a Toyota. Everyone was very super friendly and helpful especially Don in the internet/fleet department. Thank you. More

Great costumer service Ricardo calderon was very helpful and workd very hard to get me in to my Xb. I will be going back to ricardo on my next new car. Ricardo calderon was very helpful and workd very hard to get me in to my Xb. I will be going back to ricardo on my next new car. More

it's amazing It was my first time been there and everyone there is very nice always smiling to there clients thats one thing we liked and they where very helpful It was my first time been there and everyone there is very nice always smiling to there clients thats one thing we liked and they where very helpful definitely recommending. More

Great costumer service! Very knowledgeable Had a great experience with Ricardo definitely cares about he's costumers. I'll definitely be coming back to do business with Rick, smart guy and know Had a great experience with Ricardo definitely cares about he's costumers. I'll definitely be coming back to do business with Rick, smart guy and knows what he's doing ! More

Excellent customer service Ricardo went above and beyond to provide the best car shopping experience. His knowledge on the Tacoma really made it easy for me to decide which mode Ricardo went above and beyond to provide the best car shopping experience. His knowledge on the Tacoma really made it easy for me to decide which model was best for me. The whole time I felt like I was talking to an old friend. I will definitely recommend him to my family and friends. More

The most amazing customer service I ever had! Ricardo was amazing!! I'm very happy with the way he helped us through out the whole process. Very knowledgable, friendly and never made us feel rush Ricardo was amazing!! I'm very happy with the way he helped us through out the whole process. Very knowledgable, friendly and never made us feel rush to buy a car. I highly recommend him! I'm very please with his customer service. More