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Toyota Escondido

Escondido, CA

4.4
1,008 Reviews

231 Lincoln Ave

Escondido, CA

92026

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Showing 1,008 reviews

October 09, 2017

Excellent The service was above and beyond.. couldn't ask for better service. Would recommend them highly to all my friends.. would rate them above ten More

by Joanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Badillo, Andrew Myers, Domenico Giannola, Shawn Heemstra, Jose Barajas
Oct 25, 2017 -

Toyota Escondido responded

Hello Joanie, it really means a lot to us here at Toyota Escondido that you took the time to share your sales experience. We love hearing from our happy guests.

October 08, 2017

Great experience at Toyota Of Escondido my family is very excited with our new truck can't wait to drive Great thank you everybody for a great experience More

by 1111111111111
Recommend Dealer
Yes
Employees Worked With
Gonzalo Cantu, Serafin Gonzalez, Shawn Heemstra, Sergio Almaraz
Oct 25, 2017 -

Toyota Escondido responded

We are so happy to hear that our Sales team has earned your praise. Thank you for choosing us above the others. We hope you are enjoying and excited about driving your new truck!

October 06, 2017

Loyalty Upgrade Program The Loyalty Upgrade Program Team is very exceptionally great. Shawn and Marcos Reyes are really exceptional customer service oriented. Great team to w More

by Harley be Rider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcos Reyes, Quinten Moorefield, Shawn Heemstra
September 30, 2017

Amazing Customer Service My husband and I had the best experience ever buying our first car together. Sale associate and management to finance altogether aced the customer ser More

by elsasitt09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Badillo, Lorenzo Maldonado, Vernon Alexander
September 29, 2017

Scammed , dishonest , and thief. SOLD A LEMON TO ME I have reached out numerous times to get the contract from when I purchased my first vehicle. However, it was a lemon lasted 2 1/2 months and had to More

by Explorerguy05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sterling!!! , Oscar Marcial, Jorge Munoz, Jenny Branson, Jessica Swanger
Sep 29, 2017 -

Toyota Escondido responded

I Philip, I am sorry to hear about your frustration. We aim to give every customer a truly exceptional experience and I am sorry yours was not. You traded in the vehicle when you purchased the Camry, and there was a trade value and payoff difference that was applied to your Camry loan in April 2014. With your payoff difference, down payment and other added items, your loan was well under $32,000, not over as you stated. Dave in Finance also left you a voicemail on 2/16/17 to assist you. Please contact me personally so that I have the opportunity to assist you. I have not spoken with you prior to your review. Jessica Swanger, Customer Relations Manager. Jswanger@Toyotaescondido.com. 760-796-3825

Oct 16, 2017 -

Explorerguy05 responded

No I didn't trade it in! Your dealership didn't know what was wrong with the car and I was charged for the warranty twice from both cars! I got the original contract from west lake ! You guys are incorrect and have many inconsistencies ! Why was I charged for the warranty twice and for a lemon . I have all the contracts now...you now will see the Westlake contract that also had gap insurance and ...I barely had the car ...then it was in your shop for so long ...you guys are not right . It was not a trade in!

Oct 16, 2017 -

Explorerguy05 responded

Also, there are so many things that are wrong...for example the odometer reading is incorrect on the her ...the paperwork is very deceptive and wrong! I have the paperwork stating the gap insurance for both cars and the warranty , which the hhr was under when they declared it a lemon

September 27, 2017

Excellent from beginning to end I had an excellent experience from beginning to end. It was my first time buying a car and everybody warned me about how stressful the process can be More

by Marissa760
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorenzo Maldonado, Oscar Marcial
September 13, 2017

Toyota Experience When I first called into Toyota a man named Shawn picked up. I had told him exactly what I wanted and the next day he presented it to me with ease. No More

by Zach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Heemstra
September 10, 2017

Excellent experience! The men and women of this dealership made my experience stress free and helped me to find the perfect vehicle. Thank you Juan, John all! More

by Mossy 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lovett, Juan Zaragoza
Sep 15, 2017 -

Toyota Escondido responded

Thank you for the 5-Star Review! Congratulations on finding your perfect vehicle and thank you for being a part of our Toyota Escondido family! It is customers like yourself that make our dealership special. We will make sure Juan and John are thanked and know about this awesome review! Thanks again, Jenny Branson Customer Relations Manager Toyota Escondido jbranson@toytoaescondido.com 760-796-3968

September 08, 2017

Pleasant Experience Arrived in Esco location to simply service our current vehicle, ended up buying a new hybrid camry because Shawn was walking around and took the tone More

by CamHy17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Heemstra
September 05, 2017

Muy bien trabajo y atentos Oscar Marcial es buen vendedor esta muy bien informado con la información y características del auto que busque es muy amable y abierto a responder ca More

by Eduardo2797
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Marcial
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