Toyota Escondido

Dealer replace a good Prius shifter and charged over $900. Very next day car still would go into neutral when driving...even on freeway! When drove over 1 hour back to dealer to have undone and really f $900. Very next day car still would go into neutral when driving...even on freeway! When drove over 1 hour back to dealer to have undone and really fix, they could not duplicate problem, so would not reverse the worthless fix nor refund the charge. Now it again jumps to neutral! But I now 8 hours from Escondido! Hope in Sacramento can fix and Toyota pay dealer. At least N/C on 2nd visit. And comp loaner car. More

I understand a long wait because of Covid situation we are in right now...Hopefully the waiting time will get better as soon as this pandemic is over.. are in right now...Hopefully the waiting time will get better as soon as this pandemic is over.. More

If this service advisor would be more honest people would trust her more. This service advisor gives this dealership a bad reputation. Wants to charge me for toyotacare. oil change 3/16/2021. Never gave u trust her more. This service advisor gives this dealership a bad reputation. Wants to charge me for toyotacare. oil change 3/16/2021. Never gave us an update while waiting for our vehicle for service. Tried to coerce us into doing our recall. Our service advisor is Victoria Hernandez. More

Is all ways great to deal with Toyota thank you the best on everything the people is great every department is easy to work with thank you on everything the people is great every department is easy to work with thank you More

We bought our last 2 cars at Toyota of Escondido and included the extended maintenance plans in both. The service department is very efficient and I trust them to do all of the maintenance items they ar included the extended maintenance plans in both. The service department is very efficient and I trust them to do all of the maintenance items they are supposed to do. While not open for most of this last year because of Covid, the customer waiting area has always been a nice place to relax while waiting for the car. More

Toyota of Escondido has consistently provided excellent service, from purchasing our vehicle to servicing it. They provide timely and efficient service appointments with through explanations of what is nee service, from purchasing our vehicle to servicing it. They provide timely and efficient service appointments with through explanations of what is needed. Would recommend them to anyone. More

I had my vehicle in for it’s 15,000 mile service. My appointment was at 11am. Got my vehicle in quickly and got a call that it was done at 1pm so, the service was fast. They even washed it for me. Victo appointment was at 11am. Got my vehicle in quickly and got a call that it was done at 1pm so, the service was fast. They even washed it for me. Victoria was very polite and helpful. Excellent customer service. Very satisfied with the whole deal. More

Toyota dealership has always been so professional and gets the job done right. The advisor McKinley was exceptionally outstanding in resolving the problem with my Highlander. gets the job done right. The advisor McKinley was exceptionally outstanding in resolving the problem with my Highlander. More

Very unsatisfied with performance, service writer made Very unsatisfied with performance, service writer made up charges which doesn’t comply with diagnosis time wise , he changed his story several time . Very unsatisfied with performance, service writer made up charges which doesn’t comply with diagnosis time wise , he changed his story several time . I have already told the service writer that the clip need to be place back snap on the connection . He set his hourly labor for 3/ hrs disregard that it only takes 15 minutes to run diagnostics, , than he said technician had to pull the valve cover to do the pressure test , valve cover never removed , than he claim that technician took the car to test drive it , I asked how long did it takes for total of what he had done , he said with all the test we did it took 3 hours and we don’t estimate cost of the parts , you are looking repair on head somewhere around $3500 to $3700 , he add at the end that we suggest you buy good used engine . Overall I did not see any sign of work done on my car for 3 hours , this job most likely did not exceed more than 3/4 of an hour . I was over charged for labor at the rate of $155. Dollars / an hour Respectfully, Khosrow. Dashti More

Very good service, on time courteous . The service is always good and the service technician was very courteous and was able to answer questions and helped me get my phone to work when I’m in the car always good and the service technician was very courteous and was able to answer questions and helped me get my phone to work when I’m in the car More