
Toyota Escondido
Escondido, CA
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We used Lyft for the first time today. How nice to wander the Mall with my son instead of sitting in the Toyota lobby. Pat Kelly was an excellent and kind advisor. The cost of an oil chang How nice to wander the Mall with my son instead of sitting in the Toyota lobby. Pat Kelly was an excellent and kind advisor. The cost of an oil change and tire rotation still seems high, but our overall experience was very good. More
Andrew Upson was my tech today. Andrew is very personable and efficient. My experience was an excellent one. So good, I have an appointment next week to have a couple of additio Andrew is very personable and efficient. My experience was an excellent one. So good, I have an appointment next week to have a couple of additional issues repaired. More
Buying my RAV4 was easy, and I wasn't forced to buy additional items on my vehicle that I didn't want. Shout out to Daniel Morgan for his help getting us the vehicle we wanted. Also many thanks to Jeff additional items on my vehicle that I didn't want. Shout out to Daniel Morgan for his help getting us the vehicle we wanted. Also many thanks to Jeff in Finance. More
Pat my service advisor was kind of rude. My car took 5 1/2 hours to finish. All I had done was a standard oil change service and four new tires and alignment. I waited in the lobby for 5.5 h My car took 5 1/2 hours to finish. All I had done was a standard oil change service and four new tires and alignment. I waited in the lobby for 5.5 hours and checked up on the status of my truck after four hours. At that point, Pat was rude. He said he would check on status for me and never came back to me to let me know of the status on my truck. He nevered called me when my truck was finished even though I told him it’s been way too long and I have another meeting to go to. When I finally went out to check up on the status of my truck, I saw that my truck had been finished and sitting there for the past 30 minutes. I asked him why he didn’t call me to let me know my truck was finished, he replied “ I did call you”! But I checked my phone and had no inbound calls from him. He was rude!!! However Devin was a super great sales guy. Devin went above and beyond to help me with my rebate. Devin is a great guy. Pat is bad with customer service. Pat shows no concern for me having to wait for 5.5 hours. More
Perhaps, the most professional and friendly car dealership in San Diego County. The sales staff are knowledgeable and helpful, particularly Mr. Shawn Skinner, who has helped numerous times througho dealership in San Diego County. The sales staff are knowledgeable and helpful, particularly Mr. Shawn Skinner, who has helped numerous times throughout my car buying process. Thank you again for making my recent car purchases a pleasant experience. More