Toyota Escondido

Brought my vehicle in here recently for service and was ripped off. Fifty dollars labor and a two hour wait to install a battery! Yeah, I know, I should have shopped around and installed it myself. The ripped off. Fifty dollars labor and a two hour wait to install a battery! Yeah, I know, I should have shopped around and installed it myself. The service advisor, a female, was indifferent to my needs and seemed only interested in inflating the bill. The cashier gave me no greeting when I went to pay and didn't even look at me. Members of my family and I have come here for years to both buy vehicles and get them serviced, but no more. The quality of people they have working here has dropped off considerably. In all fairness, I will say that some of the people here are of good quality and are customer service oriented. In the future I will take my business elsewhere and I recommend all others do the same. More

I went to look at FJ Crusiers on 4/16/11. The salesman, Steve, showed us one. We asked to test drive it but he said they weren't giving test drives because of gas prices and it was their busy time of day. Steve, showed us one. We asked to test drive it but he said they weren't giving test drives because of gas prices and it was their busy time of day. He wouldn't even let us drive around the parking lot. He said we had to come back 3 days later. Then he got a call that he said he had to take and he needed to lock the car up. We watched him just go and stand next to the front door. We went to Toyota Carlsbad and bought the same FJ Crusier. Another couple at Carlsbad said they also had a bad experience at Escondido and then went to Carlsbad. I will never go back to Toyota Escondido. More

Bought a truck, took it home then noticed that it had been repaired and was not told of this before i bought it. Went back to try and get a discount or another one and they wanted to buy it back from me been repaired and was not told of this before i bought it. Went back to try and get a discount or another one and they wanted to buy it back from me but for alot less then what I paid. I think they should take it back without me loosing any money because if they had told me about the prior damage I would have not purchased the truck. I have boughten 3 cars from Toyota and will not buy anymore when i am in need of one. Toyota of escondido do not care of customer satisfaction and are dishonest. I will give Toyota of Escondido very bad rating anywhere I can and will not recommend it as a good auto dealer. More

I was looking online at the Scion TC, So when I drove to the dealership in Escondido Lauren was there to help me, Lauren answered all my questions showed me the 2010 and the 2011 models. I feel the best thi the dealership in Escondido Lauren was there to help me, Lauren answered all my questions showed me the 2010 and the 2011 models. I feel the best thing for me was there was no pressure. For me this was a big deal I have owned my car for 13 years and Lauren was patient. I think the price of this car is very fair and I am very happy with it I love my new TC.. I just want to say thanks again Lauren. More

Lauren was exceptional in her ability and thoroughness to get me in and out of the dealership with my new 2011 Scion tc in January with no problems. I am a busy, full-time student, and she was insistent on m get me in and out of the dealership with my new 2011 Scion tc in January with no problems. I am a busy, full-time student, and she was insistent on making my visit to Toyota as easy and positive as possible, knowing how stressed I already am with my busy schedule. I was able to come in and walk out with a new set of keys within minutes! Thank you, Lauren, for bending over backwards for me! More

Toyota Escondido gets a '5' rating for all categories because the entire process was smooth, respectful, and genuine. Our sales person, Lauren Collins of Scion, was fantastic, authentic, and answered our because the entire process was smooth, respectful, and genuine. Our sales person, Lauren Collins of Scion, was fantastic, authentic, and answered our many questions. With Scion, there is no haggling, which my and wife and I were relieved to learn. Our financing terms were very fair and matched what we thought would be fair given our credit scores. Overall, I would recommend Toyota Escondido to my friends and family and especially would recommend Lauren Collins. We will definitely be buying our family's future cars from this dealership because of her! :) More

Jessica logged me for my 12-month service. She was most pleasant. Although I was a bit late for my appointment and on a short time before a following appointment, she conducted herself pleasantly, patient pleasant. Although I was a bit late for my appointment and on a short time before a following appointment, she conducted herself pleasantly, patiently and effectively. I met Julio while was seated in the customer waiting room. I was watching him pretty closely while he used what I considered to be a fairly elaborate coffee machine. He sensed my presence, asked me if he could explain the machine and showed me just how it worked. Again, as an employee contact, he was very pleasant and a favorable representative of the agency. As a past employer of a great many people, I rated these folks as top flight agency representatives reflective of the standards set by the agency owner and his employment of people who meet these standards. More

I tried to bring in my car for a warranty service. I made an appointment weeks in advance, but they didn't have the part ready when we got there (they had given it to someone else). I was blown off when I tr an appointment weeks in advance, but they didn't have the part ready when we got there (they had given it to someone else). I was blown off when I tried to reach them to voice my complaint and my letter to the owner was ignored. More