Toyota Direct - Service Center

Always welcomed by the team , always explaining any issues if I have any and faster service issues if I have any and faster service More

Losing oil less than 24 hrs after oil change. Concerned threads stripped or oil pan cracked during change. Concerned threads stripped or oil pan cracked during change. More

This experience was really poor. They pushed back the repair 3 days, said they were going to provide a rental car for free, yet we were charged $175. We asked for an estimate for a They pushed back the repair 3 days, said they were going to provide a rental car for free, yet we were charged $175. We asked for an estimate for a trade in, never received one. When we went to pick it up, they couldn't find the paperwork and couldn't explain the bill. Even though it was less than quoted, there was no explanation. Overall, I was truly disappointed in the service. Communication was very poor. More

Great explanation of what was found regarding my front wheels as I was entering the service area. My assistant explained what was found, asked if there was anything specific concerning my car, then explai wheels as I was entering the service area. My assistant explained what was found, asked if there was anything specific concerning my car, then explained all that would be done. He asked if I had any questions or concerns. More

Chris Grossman has always taken good care of my cars. I have been coming to him for at least 25 years and have never had any trouble with my cars. His advice has been accurate and wise. I have been coming to him for at least 25 years and have never had any trouble with my cars. His advice has been accurate and wise. More

Great service was in/out in about an hour. The only thing I do not like is the automated appointments made for you. Also, my sticker said I was due for an oil change but when I arrived I was The only thing I do not like is the automated appointments made for you. Also, my sticker said I was due for an oil change but when I arrived I was told I still had 5k miles before one was needed. More

I always receive great service from this location. All work was explained to me and asked for my understanding and approval. Also, a problem with my front wheels were pointed out. I had comfortable All work was explained to me and asked for my understanding and approval. Also, a problem with my front wheels were pointed out. I had comfortable seating while waiting. More

I was overcharged by $5. 33. The window sticker displays incorrect mileage. The sticker clearly belonged to a someone else’s vehicle. This error creates difficulty for me kn 33. The window sticker displays incorrect mileage. The sticker clearly belonged to a someone else’s vehicle. This error creates difficulty for me knowing when to have my next oil change performed. More

Chris Grossman is the best professional, respectful, complete in the details and always with a smile Kudos to Chris complete in the details and always with a smile Kudos to Chris More

She very good, customer service Rep, very nice and helpful with the questions I ask and have great answers. helpful with the questions I ask and have great answers. More