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Toyota Direct - Service Center

Columbus, OH

4.1
922 Reviews

922 Reviews of Toyota Direct - Service Center

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June 26, 2025

Toyota Direct has always done well by me! I have purchased 5 vehicles from them over the years and I will continue to do so. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

The customer service Horrible . I brought my car working good you give me back is broken . I love Toyota but your manager Jeremy is very arrogant and rude More

by jannethcepeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rodock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

I’ve purchased two Toyotas from this dealership, and every interaction has been excellent. Their service department is knowledgeable and professional, and I especially want to recognize Mindy for being More

by Trish Thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

The service department at Toyota Direct is top notch. Though we now live in Port Angeles, Washington, my wife drove her 2008 Prius from there to Columbus and was able to get an oil change and tire rotati More

by tompeet0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

Cliff was very knowledgeable about what needed to be done on my car. He was very personable and helpful More

by bpollyea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Did what I asked to be done. Was in and out in a quick time. More

by cdevore1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Deppen
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

He took $5000 dollars and he just put his pocket on it he is very bad person that $5000 It doesn’t show on payment records More

by yasinx120m@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Basha Osman
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2025

My first issue was I had to call back to you to inquire if my part was in. When I was told I would be called. Second I had to call in and ask if my car was ready. My bill was incorrect for the second time. More

by minzler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2025

I have had two toyotas serviced at Toyota Direct for over 20 years. I have been through 5 different service managers. Mindy is the most recent. They have all been very fair and helpful. In fact one of th More

by storre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dobby
June 23, 2025

Customer service outstanding. Waiting area was clean. Our car is treated with respect and good work always done More

by peeplesannm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.