Toyota Direct - Service Center

Toyota Direct has always done well by me! I have purchased 5 vehicles from them over the years and I will continue to do so. I have purchased 5 vehicles from them over the years and I will continue to do so. More

The customer service Horrible . I brought my car working good you give me back is broken . I love Toyota but your manager Jeremy is very arrogant and rude I brought my car working good you give me back is broken . I love Toyota but your manager Jeremy is very arrogant and rude More

I’ve purchased two Toyotas from this dealership, and every interaction has been excellent. Their service department is knowledgeable and professional, and I especially want to recognize Mindy for being every interaction has been excellent. Their service department is knowledgeable and professional, and I especially want to recognize Mindy for being incredibly helpful and attentive. She makes every visit smooth and stress-free. I highly recommend it! More

The service department at Toyota Direct is top notch. Though we now live in Port Angeles, Washington, my wife drove her 2008 Prius from there to Columbus and was able to get an oil change and tire rotati Though we now live in Port Angeles, Washington, my wife drove her 2008 Prius from there to Columbus and was able to get an oil change and tire rotation on a walk-in basis. She only spent a little over an hour of her time to do so. She is giving the car to one of her former students and wanted to make sure that it was good to go. It was. More

Cliff was very knowledgeable about what needed to be done on my car. He was very personable and helpful on my car. He was very personable and helpful More

Did what I asked to be done. Was in and out in a quick time. Was in and out in a quick time. More

He took $5000 dollars and he just put his pocket on it he is very bad person that $5000 It doesn’t show on payment records is very bad person that $5000 It doesn’t show on payment records More

My first issue was I had to call back to you to inquire if my part was in. When I was told I would be called. Second I had to call in and ask if my car was ready. My bill was incorrect for the second time. if my part was in. When I was told I would be called. Second I had to call in and ask if my car was ready. My bill was incorrect for the second time. Even after I reminded the person checking me in I bought my tires there and the rotation was free. The little things are starting to add up. I have been a customer there for over 15 years and the level of detail has fallen off recently. More

I have had two toyotas serviced at Toyota Direct for over 20 years. I have been through 5 different service managers. Mindy is the most recent. They have all been very fair and helpful. In fact one of th 20 years. I have been through 5 different service managers. Mindy is the most recent. They have all been very fair and helpful. In fact one of the past service managers was Paul who now is in charge of the service department. Many people know me by my face or even call me by my first name. I live only a few minutes from another Toyota dealer but travel across town to Toyota Direct because the closer Toyota dealer did not treat me fairly. When they tried to charge me a quarter hour service charge to change a taiI light bulb that I purchased at their dealership thats when I changed to Toyota Direct. I have owned toyotas for 40 years. My current Camry is 27 years old and has 265,000 miles. My wife's Camery is 13 years old and has 125,000 miles. I have been working with Dobby for years. He never tries to sell me something I don't need. I will continue to have Toyota Direct service our two Camrys. More

Customer service outstanding. Waiting area was clean. Our car is treated with respect and good work always done Waiting area was clean. Our car is treated with respect and good work always done More