Toyota Direct - Service Center

Had warranty work done , by the way this persons name is Jake , my 2024 tundra under factory warranty and no loaner , a new truck and having to figure out how I was getting to work , he told me my oil chang Jake , my 2024 tundra under factory warranty and no loaner , a new truck and having to figure out how I was getting to work , he told me my oil change was on the house that day no charge but , I knew he did not do a oil change because I did not get a alert on my phone of hood even being opened , so waiting on warranty part , 2 weeks went no call , so I called my parts been in . Wow when I show with truck asked for paper work on my last visit that he never gave he said no problem , well that day later on he called to say oh they had not actually done my oil change , I confronted him about it told him I know , so is this oil change free no , I had to pay , ok fine but did not care to pay the fact that he lied , he knew he had lied because he could not give me the free one that I never got . , but that’s ok because my business with this place is over . My son bought a new Tacoma in 22 , I bought a 2024 tundra , and the wife will be trading in her 2000 Tacoma but not here , this place can not be trusted , And again my service adviser Jake the joke . I will never return again More

Zero. If I could give you a zero, that would be my rating, hands down. If I could give you a zero, that would be my rating, hands down. More

I asked for a paper printout of additional services my car needed. I was informed by Maggie that it was attached to my paperwork. Once home I realized the paperwork was not attached. Called the center bac car needed. I was informed by Maggie that it was attached to my paperwork. Once home I realized the paperwork was not attached. Called the center back again to request a copy and did not receive a call back but instead received a text from someone with no name and again it was not what I requested. I don't understand what eso hard about printing a copy of additional services needs and the cost. The service department for my car is always great as usual. More

They honored the warranty I purchased and did not give me any hassles. Have recommended Toyota direct Diamond warranty to all my friends and family any hassles. Have recommended Toyota direct Diamond warranty to all my friends and family More

I brought my truck in twice for squeaking brakes and they still squeak. The last time it was in for service, they had the truck for over a week. Still not resolved. still squeak. The last time it was in for service, they had the truck for over a week. Still not resolved. More

I like Toyota Camry very good car I enjoyed it and I like it t like it t More

As usual, the service work was done quickly and I love the service waiting room. the service waiting room. More

Cliff was very professional and kept me updated regarding my vehicle. When it was time to pick it up, he gave me options based on their hours for the next two days. my vehicle. When it was time to pick it up, he gave me options based on their hours for the next two days. More

Direct Toyota has been exceptional - from the initial purchase to the outstanding service. Cliff is the best service advisor. He always makes sure my Rav4 service maintenance is up to date, tries to fi purchase to the outstanding service. Cliff is the best service advisor. He always makes sure my Rav4 service maintenance is up to date, tries to find me the best price and even caught a nail in my tire the day before I was headed to Indiana for my sons wedding. All this great service with a smile. Thanks for all you do Toyota Direct!!! PS The lounge is the best with freshly popped popcorn, bagels, donuts, gourmet coffee and slushy all for free 🥰 More

Service was great. Maggie went over and above expectations and answered all of my questions. Maggie went over and above expectations and answered all of my questions. More