Toyota Cleveland Heights - Service Center

This is the worst Toyota car service ever. Just after I bought my brand new Toyota Siena (At 5000 miles), I had a major mechanical issue. I had to leave the vehicle at the service facility for few weeks u bought my brand new Toyota Siena (At 5000 miles), I had a major mechanical issue. I had to leave the vehicle at the service facility for few weeks until they find a solution. During that time they have used the vehicle and caused damage to the body in several places. They even tried to fix one of the damages in the rare of the van by heating up the body. They never told me about it and screamed at me after questioning. Even after complaining with the owner he just sent a mobile service person just to fix one of the small damages. This is really unacceptable and everyone should aware about my worst experience. I will never use this service again and I highly recommend you to take pictures of the body before you leave your vehicle at this place (If you really want to use their service). I honestly recommend not to use this service. More

Knows the business very well experience service advisor Just to let you know JIM BUEHNER is great new what to do to help me with my service request he is a keeper need more like him after several calls nobo Just to let you know JIM BUEHNER is great new what to do to help me with my service request he is a keeper need more like him after several calls nobody could help me he new what to do to and did it thanks AL LUCCI More

I was taken advantage of This was my 3rd visit for maintenance for my 2018 Toyota Camry. I was so impressed the 1st two times that the service dept. had my total trust. Even This was my 3rd visit for maintenance for my 2018 Toyota Camry. I was so impressed the 1st two times that the service dept. had my total trust. Even though we typically buy our tires from Sam's Club, my husband priced the 4 tires at Motorcars and thought about $1000 out the door was fair. When I stepped out of the car, the service advisor, I believe, Dave Taylor, asked me if I also wanted an alignment. I asked if it is typically done when new tires are installed, and he said, "Yes." I said, "OK." Later on he came and told me I needed a new engine air filter and also a cabin filter. He didn't show me the "dirty" filters, but I trusted him, so I agreed. When I got home I told my husband the bill was a bit over $1300. He was shocked. He said there was no way it needed an alignment at 14,095 miles. He asked if I was given a print out of the before and after alignment. I wasn't and didn't know enough to ask for one. He asked if I was shown the "dirty" filters. I wasn't. Until we got this new Toyota, we always took our vehicles to a local mechanic who NEVER replaced anything too soon. I showed Dave the coupon I printed out that I was emailed and asked if anything applied. I thought I would at least get the small amount off that I have noticed in previous emails for various jobs done by the Service Dept. Maybe Dave didn't know about those. My husband went back the next day, and the best he was offered was a credit on a future visit. My husband said we would never return. But, I did return 2 days ago, because every time I started the car, I got the message that "Maintenance was required." Obviously, the person who did the maintenance left out that final step. The Valet that called me into the garage, took care of that final detail. More

Great Service Delivered by Faye I went to get my cars navigation controls checked and some other electronic devices. I worked with Faye and she did a great job dealing with the warra I went to get my cars navigation controls checked and some other electronic devices. I worked with Faye and she did a great job dealing with the warranty company. She is very kind and professional. She made everything go extremely smooth. More

Great Service I enjoyed Service!! everyone is friendly and never lets me down. the refreshments are great and the fire place is too! thank you guys at motorcars. I enjoyed Service!! everyone is friendly and never lets me down. the refreshments are great and the fire place is too! thank you guys at motorcars. More

Jay Fistek's Excellence JAY FISTEK KNOWS HOW TO TREAT A LADY. He was friendly, personable and customer friendly. My 46 K-mile maintenance check was a pleasant experience. JAY FISTEK KNOWS HOW TO TREAT A LADY. He was friendly, personable and customer friendly. My 46 K-mile maintenance check was a pleasant experience. Jay explained in detail all the items of service to my car, before and after performance of work. Jay combines excellent service, competency and caring. He is a walking advertisement to Motorcars. Thank you, Margaret M. Nuccio More

5 Stars Plus for Bill Toth Thanks , Bill Toth, for the knowledgeable and patient review of the great features of my 2018 Prius. This was the best way to learn hands on. Mike Thanks , Bill Toth, for the knowledgeable and patient review of the great features of my 2018 Prius. This was the best way to learn hands on. Mike Zak More

Pat Marcin I really recommend Pat Marcin, I had a great experience with her. She was professional, helpful, and answered all of my questions with promptness. Tru I really recommend Pat Marcin, I had a great experience with her. She was professional, helpful, and answered all of my questions with promptness. Trusted her! More