Toyota City - Service Center

I brought my Toyota Higlander in for a routine inspection/check-up as well as to check on a noise I was hearing whenever I accelerated. Daniel performed his duties in an exemplary manner - comple inspection/check-up as well as to check on a noise I was hearing whenever I accelerated. Daniel performed his duties in an exemplary manner - completing my inspection/check-up within the time period promised as well as to discover the cause of the noise. A routine tightening solved the noise issue. More

As always Mike had my interests first and foremost. After I brought my car in for an inspection, after I was rear ended, Mike prompted me to stick to my guns and have the responsible insurance agent in After I brought my car in for an inspection, after I was rear ended, Mike prompted me to stick to my guns and have the responsible insurance agent inspect the vehicle at your premises along with your mechanic, to ensure I got the parts and repairs I needed. The insurance company made me wait a long time for that inspection and kept on at me to have me take the car to them, thankfully Mike had given me the heads up, and I got what I wanted in the end. As always the car was in and out in no time. Always a friendly face and I very much appreciate it! More

I heard of Toyota of Mamaroneck through a friend. My car was pushing over 3000 RPM's and i thought the transmission was on it's way out. When i spoke to Danny he agreed with me but said "that's not always t was pushing over 3000 RPM's and i thought the transmission was on it's way out. When i spoke to Danny he agreed with me but said "that's not always the case, let us look at it". He then when on to list 2 other possibilities, which i thought to myself, I knew it was the transmission. Well to my surprise it wasn't the transmission it was that my brakes were locking and causing my engine to rise. Which was one of the symtoms Danny had suggested. It's good to see that there are personnel out there that know there job and Toyota of Mamaroneck is where they work at. More

Every time I need oil change or any service on my car I Every time I need oil change or any service on my car I just walk in and ask Susan if is possible and she just smile and said "let me start the pa Every time I need oil change or any service on my car I just walk in and ask Susan if is possible and she just smile and said "let me start the papper work right way". I have a 2009 Toyota Camry wich I also purchase from DCH Toyota in january 2009. I had a 1992 and a 2002 Toyota Camry and I don't think I will see my self buying any other car if is not a Toyota. Thank you Susan for the great service and to make me feel like a part of the Toyota Family. Sincerely Adriane Virga More

Had my verhicle serviced for an oil leak coming from the rear main seal. My vehicle was at the shop for 3 days. When I picked up my vehicle the rear left panel was not secured and my mudguard was dented (ob rear main seal. My vehicle was at the shop for 3 days. When I picked up my vehicle the rear left panel was not secured and my mudguard was dented (obviously someone backed into something and caused the minor damage). My service manager Susan who is absolutely great by the way advised Chris "service technician" about the panel. He then went outside with an attitude telling me he did not damage the vehicle etc: Note I never mentioned nor accused him. He then had the nerve to tell me he did not care...needless to say I became very upset and told him that is not a professinal attitude to have with a customer. Another service manager who was outside speaking with another customer advised him to go inside while he looked at the panel. The panel snapped back into place no problem and thankfully no dent was on panel, but the mudgaurd was a bit dented. They claimed the mudgaurd was melted somehow and thats why it was dented??? My experience was horrible and appaling needless to say. Im really dissapointed since I've been coming to DCH for over 5 years. I was able to straighten out the mud guard no problem but will no longer take my vehicle to be serviced at DCH. Im planning to speak with the location manager and regional manager regarding my experience. More