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Toyota City - Service Center

Mamaroneck, NY

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235 Reviews

235 Reviews of Toyota City - Service Center

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November 11, 2017

Excellent service Service was performed on the estimated time. Mike was helpful and professional. He explained to me all my options. I will come back again. Thank you! More

by ldries
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Vetrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2017

The BEST like NO Other Toyota Dealer!!! From sales to service the treatment was incredible!! First started out car shopping. George made the car shopping turn into car buying!!! George an More

by Luvmytoyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure the woman at service counter and the (Spanish) Valet gentleman when you pull your car in bay - not sure their names were exceptionally friendly as well., Marc Padro, Kristopher Kampf
November 09, 2017

Service Carlos was very professional gave me options for the work that needed to be done. Service was performed right on the estimated time. Every employee I More

by Jimfordham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Cruz
November 04, 2017

Service due to a door recall Excellent service. They provided me with a loner car that was similar to my own car. They called when the service was completed. The staff at this ser More

by Alison L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristopher Kampf
October 31, 2017

Excellent service Starting with Mike Vetrano . . . He’s the best! His predicted wait time is accurate and explanation where needed is clear. This is my 3rd Prius and More

by Priusgrandma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Vetrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2017

Never do service that is not really necessary Mathew Rivera is the best. Always honest about what must be done, how much it will cost and how long I'll be waiting. One negative - too many e-ma More

by nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2017 -

Toyota City responded

Thank you for the feedback, Nikki! I am so pleased to hear that you had an excellent experience with Mathew. Your compliments will be passed along to him, and I hope that we can take care of you again soon!

October 25, 2017

Service I have been having my cars serviced here for many years. It has always been a pleasant experience. The staff is friendly, helpful and very professiona More

by Benny1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Vetrano
Oct 26, 2017 -

Toyota City responded

Thank you for this positive review! We truly appreciate your continued loyalty! If there is anything we can do to make your next visit with us a 5-star experience across the board, please do not hesitate to let us know!

October 22, 2017

Easy and quick service I brought the car in for 24 month service and state inspection while I waited. It was ready a little over an hour later (earlier than expected). Durin More

by Jliebo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Rosario
Oct 23, 2017 -

Toyota City responded

Thank you for taking the time to write a great review. We are thrilled to hear you had a positive experience getting your car serviced at DCH Toyota City. We try to make the process as quick and easy as possible for our customers. We hope to see you back soon!

October 19, 2017

Awesome experience every time Awesome experience as always. Easy to make appointment. Very quickly taken care of, not a long wait and efficiently done. I loved the car wash at the More

by Amorvincitomnia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Modica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2017 -

Toyota City responded

Thank you for this awesome review! We are happy to hear you experience was pleasant and easy. We look forward to your next visit!

October 19, 2017

Accommodating and efficient. The staff was very helpful, friendly and professional. I brought my car in late on a weekday expecting to leave it there overnight. Joe was able to se More

by Kym McGillicuddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Modica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2017 -

Toyota City responded

Kym, thank you so much for your kind words and five stars! I am so happy to hear that Joe and our staff were able to provide you with such excellent customer service. We hope to see you again down the road!

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