Toyota City

Our first visit to DCH Toyota to purchase a new Prius did not go well, and I posted a rating reflective of that experience on these boards. Carlos Cueto, the general manager, invited me to call him to try t not go well, and I posted a rating reflective of that experience on these boards. Carlos Cueto, the general manager, invited me to call him to try to make things better, and he did just that. He listened to my complaints regarding the first visit and did everything in his power to retain us as customers and give us a good experience. From that moment forward, our experience with this dealer was nothing short of impressive. Everyone we worked with subsequently, through numerous phone calls and a second visit to purchase the car, was responsive, courteous, informative, patient and extremely helpful. We did purchase a new Prius at a good price and are very happy we did so. Michael Porreca, Michael LaTerra, Marc Ellison and Luis Gonzales were wonderful to work with, and we would gladly work with them again in the future. Thank you, Carlos, for reaching out to correct the problems. The hallmark of a good company is not always what it does right, but what it does to fix things that are wrong. A+. More

Bill was absolutely the most cooperative salesman I have dealt with in my 40+ years of buying new cars. He made the buying process enjoyable. Adam Momtaheni is just a bit too dramatic for me. dealt with in my 40+ years of buying new cars. He made the buying process enjoyable. Adam Momtaheni is just a bit too dramatic for me. More

Nicole & Tom were great to work with; honest, available, & service oriented. made for a smooth transition to the 2012 Camry. Excellent experience. I will be back when my lease is up. available, & service oriented. made for a smooth transition to the 2012 Camry. Excellent experience. I will be back when my lease is up. More

It was a pleasure working with this dealership. From the moment we walked in to the moment we picked up our new car, it was a fabulous experience. Our sales person, Nicole and business manager Adam not only moment we walked in to the moment we picked up our new car, it was a fabulous experience. Our sales person, Nicole and business manager Adam not only had the knowledge of their product but also had a great personality which contributed to helping us make our decision to go with Toyota. More

This is my 2nd lease with DCH Toyota City. At first, I was going to go to a different Toyota dealer that was closer to my house (I moved since i first dealt DCH 3 years ago). The sales person i dealt wit was going to go to a different Toyota dealer that was closer to my house (I moved since i first dealt DCH 3 years ago). The sales person i dealt with 3 years ago was no longer at DCH, so i contacted Tom Muradian (at the suggestion of TFS). Tom was awesome. He listened to me - what i wanted for my vehicle, what my issues were and he worked with me. I didnt feel like i was being given a run around. He was honest and helpful at every turn. I was not an easy deal - i had a lot of over-mileage and not a lot of money. I wanted a specific car in a specific package and color. Tom really worked on putting together the best deal possible. He also searched for my vehicle until he found it (i was always confident he would). It took a little over 3 weeks, and in the meantime he held onto my "2nd choice" just in case my 1st choice couldnt be found. No matter the problems or issues i had, i always felt Tom would help and offer my options. I never felt pressured to do anything. He simply stated the facts and let me decide. When i went up to have my car appraised he introduced me to Ginny Bisconti. She would be my sales person. What can i say??? I felt like a new Ginny my whole life. She was great to deal with. Also, not pushy, but patient and helpful. I felt like i was leasing a car from an old friend. When i was due to come up and get the car, Toyota changed some of the lease deal, requiring an amount of money down that i didnt have. Tom told me to sit tight and he would get back to me. I thought the deal was sunk. But he worked something out. I knew my situation (over miles) had the potential to cause problems, and he managed to work out something i could deal with at the last moment. I am driving the car I wanted. It is beautiful and i love it. But more importantly, i have found a dealership that doesnt make you feel like you are dealing with the typical "car salesmen", instead i felt as though i was dealing with family or friends. I couldnt be happier. I will say it again - Tom Muridian was awesome. He told me my options with no hidden surprises, he never changed the deal on me, and he worked with me so i could get my new car. He was honest and he always returned my calls within hours. I felt like i was his only customer whenever we spoke. Buying / leasing a car is a nervewracking experience. Dealing with Tom and Ginny made it enjoyable. All i can say is "thank you DCH, thank you Tom and thank you Ginny". I have learned my lesson. When this lease is up - i will be back. I wont bother with another dealer first. I will come right back to Mamaroneck. More

My husband and I have leased and or bought Toyota cars for the last 20 years. We own 2,a Yaris and a Rav-4. We haved leased 5 times with Toyota but the last puchase we made and our current lease was with for the last 20 years. We own 2,a Yaris and a Rav-4. We haved leased 5 times with Toyota but the last puchase we made and our current lease was with the DCH Toyota dealership in Mamaroneck NY. (In the past we have been to the Toyota dealership on Central Ave in Yonkers and the one in New Rochelle and did not have a good experience at those 2) Last week we were contacted by DCH to see if we had any desire to turn in our leased 2009 Highlander early. We were very happpy with the car we had and still had a year remaining but decided to go in last Saturday to hear what DCH was offering. Virginia was introduced to us and we felt like we were talking to a friend- she was so knowlegable, and professional and within one hour she had us in a new 2012 Highlander (with exactly the same terms as our old lease) We felt like we were being rewarded because we were loyal Toyota consumers and Ginny made the transfer so easy. We actually had the new car within 2 days! All the paperwork, insurance and registration was handled by DCH. All I had to do was come back to pick up the car! When I came back to pick up the car Ginny spent time with me to make sure I was fully aware of all the new features of the car. The new voice command navigation is awesome! Ginny- we can't say enough about you, thank you!! I will highly recommend DCH to my friends and family and I will make sure they ask for Virginia. More

Yes, I recommend this dealership. It has maintained an outstanding reputation for many years and gives good service. The sales personnel are knowledgeable, friendly and courteous. I commend the service outstanding reputation for many years and gives good service. The sales personnel are knowledgeable, friendly and courteous. I commend the service department for their expertise and promptness in providing maintaince and repairs when needed. More

What can I say except what a great purchase experience... Best dealership I have ever done Buisness with! If you want a great experience and no pressure sales then go here. Best dealership I have ever done Buisness with! If you want a great experience and no pressure sales then go here. More

May husband and I have visited numerous dealers and were very impressed with the courteous and professionalism that all employees showed us at Toyota City. There was no bull....straight forward upfront and very impressed with the courteous and professionalism that all employees showed us at Toyota City. There was no bull....straight forward upfront and never negated on anything originally discussed. 20 years ago we started with this dealership and for some time did not return, for reasons not related to this dealership. We were then happy with the service and are very happy with our recent experience. This is a dealer that we will be revisiting in the future and will certainly recommend to friends and family. Thanks to all involved. More

Great experience trading in my old lease car for a new one. Service was great, price was fair and Marc was very helpful. Very happy with my purchase experience. one. Service was great, price was fair and Marc was very helpful. Very happy with my purchase experience. More