Toyota City

I recently puchased a 2010 Prius from DCH Toyota City Mamaroneck. The salesman I worked with, Joe Croce, was terrific- he helped me find the model I wanted, and managed to ensure it got to me from the we Mamaroneck. The salesman I worked with, Joe Croce, was terrific- he helped me find the model I wanted, and managed to ensure it got to me from the west coast in a short time. Joe spent considerable time explaining how this new-fangled thing worked, answered all my questions, and when he didn't have a complete answer, he did research or consulted with the service dept. to give me complete answers, including calling me back when he had the info I wanted. He did all this with humor and patience, and was very helpful when I called about the "fix" for the brake recall situation- a software update. The service manager, Mike, also was helpful in scheduling the repair around my work situation, even offering to provide a ride to help get me to work. I would not hesitate to recommend this dealership, and especially Joe Croce, to anyone contemplating buying a new car- hopefully a new hybrid! More

Carlos Cueto, the General Manager at DCH in Mamaroneck, NY was very helpful and courteous during a very difficult time with the 2010 Corolla Recall. He connected me to a dealer in Albany NY where my young NY was very helpful and courteous during a very difficult time with the 2010 Corolla Recall. He connected me to a dealer in Albany NY where my young son was driving the car and followed up with the manager there. I felt as though he was sincerely concerned about my personal situation and did everything he could to help. I highly recommend him and this dealer. On the other hand, I also contacted Toyota's corporate headquarters - customer service department to discuss my frustration with a 3 week old purchase (2010 Corolla)and my safety concerns with my young son as the driver. After being on hold for 52 minutes I was greeted by a snippy and almost hostile representative who seemed to care little about me or my concerns regarding the car. He simply said there is nothing Toyota will do for me beyond going to a dealer for the fix. I have owned many cars over a period of 30 years and have never come across such poor automotive customer service. Because of this experience I probably would never buy a Toyota again! DCH Toyota cares - but Toyota Corporation doesn't. More

I purchased a 2010 Corolla on 12/31/90. My experience with salesman, Joe Croce, was a very positive one. He treated my wife and I with dignity and respect. Because of him, we will recommend to any of our with salesman, Joe Croce, was a very positive one. He treated my wife and I with dignity and respect. Because of him, we will recommend to any of our friends if they are looking for a Toyota, to stop by and see Joe. More

I went to DCH Toyota to lease a new car, and was greeted very kindly as soon as I walked in. The sales consultant and business manager I worked with were extremely professional and polite. More importantly, very kindly as soon as I walked in. The sales consultant and business manager I worked with were extremely professional and polite. More importantly, they were down-to-earth and easy to talk to. They answered all of my questions with patience and professionalism, while maintaining a great sense of humor. Overall, my entire experience with DCH Toyota was wonderful. This place was recommended to me, and I further recommend it to others! More

Had my verhicle serviced for an oil leak coming from the rear main seal. My vehicle was at the shop for 3 days. When I picked up my vehicle the rear left panel was not secured and my mudguard was dented (ob rear main seal. My vehicle was at the shop for 3 days. When I picked up my vehicle the rear left panel was not secured and my mudguard was dented (obviously someone backed into something and caused the minor damage). My service manager Susan who is absolutely great by the way advised Chris "service technician" about the panel. He then went outside with an attitude telling me he did not damage the vehicle etc: Note I never mentioned nor accused him. He then had the nerve to tell me he did not care...needless to say I became very upset and told him that is not a professinal attitude to have with a customer. Another service manager who was outside speaking with another customer advised him to go inside while he looked at the panel. The panel snapped back into place no problem and thankfully no dent was on panel, but the mudgaurd was a bit dented. They claimed the mudgaurd was melted somehow and thats why it was dented??? My experience was horrible and appaling needless to say. Im really dissapointed since I've been coming to DCH for over 5 years. I was able to straighten out the mud guard no problem but will no longer take my vehicle to be serviced at DCH. Im planning to speak with the location manager and regional manager regarding my experience. More