Toyota City

I had a simple request- I needed a new bulb for the headlamp for an Avalon. I did not have the time for a full service visit. Danny, in the service department told me to purchase the bulb and he would headlamp for an Avalon. I did not have the time for a full service visit. Danny, in the service department told me to purchase the bulb and he would install it on the spot. What a great help- and what an asset to the dealership! I really appreciated the service and attention. It would be nice if everyone worked that way. Thanks Dennis M. More

I found Ginny the most helpful person I have worked with. She went out of her way to make sure all my questions were answered and that I understood the contract. I have recommened her to my friends and will She went out of her way to make sure all my questions were answered and that I understood the contract. I have recommened her to my friends and will continue todo so. More

I placed a deposit on a pre-owned car with Tami Radway on a Saturday at 9:00 am. I called on Monday morning to set up a time to pick up the car. Tami said that she would call me at 4:00 pm that day to take c a Saturday at 9:00 am. I called on Monday morning to set up a time to pick up the car. Tami said that she would call me at 4:00 pm that day to take care of the paperwork so I would not have to wait long when I arrived. She did not call until 6:30 and at that time she told me that my car had been sold to someone else. She told me not to worry that they would get me a twin to the car or a better one at the same price. Over the course the the next two weeks I received very little info on a possible replacement, as I spoke to, sent emails and voice mails to Tami, Andrew and Mike. Finally Andrew called to tell me that they had located a car at another dealer and he referred me to them stating that they know of the situation and pricing. When Icalled the other dealer he said that he would not match or come close to my price. I since have tried to reach Andrew and Mike and they will not return my calls. If you plan on dealing with DCH Toyota City do not expect that what you are told is accurate or the true, as many times throughout the three weeks I was told conflicting stories as to the progress of my situation. More

Our sales experience with Virginia Bisconti was the best we have experienced an A++ She found us the exact car we wanted the next day(DCH did not have one on their lot) for an excellent price. We told her we have experienced an A++ She found us the exact car we wanted the next day(DCH did not have one on their lot) for an excellent price. We told her when we wanted to pick the new car up and she came in on her day off to make sure that it happened. Would very highly recommend Virgina Bisconti Ray and Ann Carlin More

Danny was very professional and helped me out with my car immensely! His knowledge in car mechanics is both professional & refreshing. Would definitely recommend this dealership to anyone who is in need of c immensely! His knowledge in car mechanics is both professional & refreshing. Would definitely recommend this dealership to anyone who is in need of car repair or any issues they encounter with their car. More

We have bought Toyota Camry since 1983, initially from dealers elsewhere and had service by those dealers. Then we started with this dealership in Mamaroneck and have been extremely happy with their sales dealers elsewhere and had service by those dealers. Then we started with this dealership in Mamaroneck and have been extremely happy with their sales and service. They are heads and shoulders above any other Toyota dealership we encountered in professionalism, graciousness, fairness of price and excellence in every way. Each sales experience was exemplary and each service experience was exemplary. More

I have been a customer of Toyota City in Mamaroneck NY for almost 40 years. In that time we have purchased nine cars, the most recent being a 2006 Prius. We have returned again and again over the years for almost 40 years. In that time we have purchased nine cars, the most recent being a 2006 Prius. We have returned again and again over the years because of the quality of the cars and the quality of the people in sales and service. We began in the 1970's with the first of three Corollas, moved to a Camry and two minivans, a Celica, then two Priuses. For the last five cars, over 20 years, we have worked with Ginny Bisconti, a wonderfully warm and thoughtful individual. We've gone back to her again and again because we've known we were getting an honest deal. The most fun was in keeping a surprise when one car was a gift to my wife. The best job was in securing the second Prius to replace the one which was totaled when my daughter was in a collision with a speeding hit-and-run driver. Ginny has never been a high-pressure type. She was wonderful when our son spent time considering a car a couple of years ago and then decided on a different brand. I still get a big greeting whenever I stop in for service. The service department has been excellent over all these years. I have maintained all of the cars there for everything except routine oil changes. I can't say enough about this dealership. I guess that my loyalty as a customer over nearly four decades speaks for itself. More

To reccommend a dealership, several criteria should be evaluated. These include the sales personnel, repair & service department, stock on hand or readily obtainable & no low-balling. We returned to Bill evaluated. These include the sales personnel, repair & service department, stock on hand or readily obtainable & no low-balling. We returned to Bill Glass, a Certified Sales Consultant, to purchase our 5th Avalon at the dealership. Bill met all the criteria of an ideal salesman: he was patient, a courteous gentleman & explained the Avalon's workings in an understandable fashion. He described the available options concisely including their cost. We were allowed to take an unaccompanied short drive to evaluate the car's performance rather than just by description. Other sales personnel asked if they could help if we had a perplexed look on our faces while Bill was unavailable & tending to an unrelated matter. Bill explained the tax consequences & loss of the $3,000.00 discount if we sold the trade-in Avalon privately. We were satisfied with the value placed on the trade-in. Bill continues to provide support by phone 1 month after the purchase when we are unable to comprehend items in the user's manual. We have no hesitation to recommend Bill & the dealership to friends & relatives. More

Upon bringing my RAV4 in for service, there she was once again - giving me a wave and a big smile. Ginny Bisconti has been my family's go-to person since approximately 1987 (Tercel, Corolla, Sienna, Highla again - giving me a wave and a big smile. Ginny Bisconti has been my family's go-to person since approximately 1987 (Tercel, Corolla, Sienna, Highlanders, Camry and RAV4). No matter what prompts my visit to DCH Toyota, Ginny always takes the time to catch-up on what's happening in the lives of my family. When buying a car from Ginny, my husband and I both know that there will be no haggling over price and that it is a fair one with no hidden costs. Over the years, it has been very reassuring to go to a place and see the same enthusiastic, warm, honest and fair person known as Ginny Bisconti. DCH Toyota is very fortunate to have such an intelligent, skilful employee. More

Daniel understood my repair problems and solved them quickly, thoroughly and efficiently.My Toyota Prius was recalled for a defe ctive electric water pump and I needed my keyless entry fob to be repaire quickly, thoroughly and efficiently.My Toyota Prius was recalled for a defe ctive electric water pump and I needed my keyless entry fob to be repaired and I was about due for an oil change. The technicians also found a problem with my mechanical water pump and, after calling me for my permission, fixed it. The work was done promptly and the car seems to run very well. More