Toyota City

The used car sales manager was either completely incompetent (at best) or totally apathetic (at worst). It was next to impossible to get a hold of him, and--in the rare event when we did--the BS fle incompetent (at best) or totally apathetic (at worst). It was next to impossible to get a hold of him, and--in the rare event when we did--the BS flew all over the place. He lied about our financing options. He lied about receiving the check. He lied about his availability. He simply could not have cared any less about us after we said we'd take the car. This was without question the worst experience we've had buying a vehicle. Avoid this dealer, unless price of the vehicle is good enough to be walked over and repeatedly lied to and misled. If you must do business with this dealer, stay on top of them like white on rice. Voicemail will go unanswered. Concerns or special requests will be ignored. Unless you constantly hound them for information. Also, the used car sales manager will arrange meetings with you on his days off. That is not to say that he will diligently do business on his day off, I mean that he will stand you up without notification or apology. Ask ahead of any meeting if he is planning to take the day off. After making arrangements to pick up the car, we drove 2 hours only to find out that Mr. McMorrow was taking a scheduled day off. He made no arrangements with anyone on his staff to fill-in in his absence. A truly unprofessional and adolescent move. It's a pretty noticeable trend in these reviews that everyone buying new cars is treated like royalty, and those buying used are getting jerked around. More

Ginny Was very helpful, she was easy to deal with and followed thru with phone calls and helped me feel comfortable in my decision. Thanks very Much Erik followed thru with phone calls and helped me feel comfortable in my decision. Thanks very Much Erik More

Ginny was very helpful and personable. She took us on several test drives and she was very patient. Ginny knew a lot about the vehicles and she didn't put undue pressure on me to purchase a particular c several test drives and she was very patient. Ginny knew a lot about the vehicles and she didn't put undue pressure on me to purchase a particular car. I would recommend this dealership. I came in Monday and drove off with the car the next day. Easy. More

I found the service department representative to be very helpful and accomodating. When they realized that my 30,000 mile check would take 3+ hours, additional service people were assigned to expedite the m helpful and accomodating. When they realized that my 30,000 mile check would take 3+ hours, additional service people were assigned to expedite the maintenance. More

When I bought my Avalon, Ginny Bisconti provided terrific service and follow-up, and I have recommended her to all my friends who were considering a Toyota. Ginny's knowledge and her wish to make it a win/w service and follow-up, and I have recommended her to all my friends who were considering a Toyota. Ginny's knowledge and her wish to make it a win/win sale are a great asset to DCH. I've looked at a lot of cars at a lot of dealerships over the years, and I've found very few salespeople who are as good as Ginny. More

This is the second car I leased through Ginny Bisconti. She has a great attitude-no fuss, no hard sell, just good old-fashioned customer service. For both cars, she took me for a test drive and made sure She has a great attitude-no fuss, no hard sell, just good old-fashioned customer service. For both cars, she took me for a test drive and made sure I was comfortable with driving a hybrid. While she was attending to me, she also had time to reassure an elderly customer (who had bought a car through her) via phone. He had a difficult time starting the electronic ignition and she talked him through the procedure. I've leased several cars through a luxury dealership in the past and I've never seen such great customer service. DCH Toyota should be commended on Ginny. P.S. The business manager John was also very nice. More

DCH Toyota is by far one of the best dealerships I have ever been to. I was helped by Daniel Ramos who was very helpful, friendly, and informative. I didnt need to ask any questions because he already had ever been to. I was helped by Daniel Ramos who was very helpful, friendly, and informative. I didnt need to ask any questions because he already had all the answers I needed to know. I felt very pleased with my experience and would return without hesitation. Daniel Ramos would be my first choice as he was very easy to talk to, knowledgeable, and made me feel comfortable throughout. More

I have been dealing with Toyota City and my sales person Ginny Bisconti for over 20 years and have received over the top attention and customer satisfaction. Ginny has sold Toyotas to four members of my Ginny Bisconti for over 20 years and have received over the top attention and customer satisfaction. Ginny has sold Toyotas to four members of my immediate family and everyone was very satisfied with their new Toyota car purchase. Ginny is a added sales asset to the dealership. John Lish More

Just purchased my sixth vehicle from this dealership. They have always been professional and fair in my dealings with them. Everyone there is always looking out for their customer's best interest. Will They have always been professional and fair in my dealings with them. Everyone there is always looking out for their customer's best interest. William Glass has always been a pleasure to work with. I never hesitate to recommend this dealership. As far as I'm concerned, they are the best Toyota dealership in the area, from all aspects. More

i have visited all the toyota dealers in the are and have found this one to be the best in all areas. best in all deals, price and service. had an alarm problem, drove in and they fixed it within an hour, no found this one to be the best in all areas. best in all deals, price and service. had an alarm problem, drove in and they fixed it within an hour, no appointment. i have purchased 4 cars from them and will continue to do so. More